Regearing to 4.88? Nitro and JustDiffs are having a pretty huge sale.....
- Thread starter scottryana
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- 4.88 nitro regearing sale vehicle tech
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Azca
If there is a harder way - I will find it...
Everyone should not only check their statements but go back and attempt to contact the venders who received the fraudulent orders and have the order canceled if possible. Ask for a copy of the order, double check to see if they have created an email account with your name and contact information. Put a hold, if possible, with all credit agencies so that any attempts at opening a new account are stopped. I know there is now a yahoo account in my name for sure, can't comment on the rest of this stuff yet.
There seems to be a trend where the goods are being sent to the same town where you live, if accurate, this is not being done by one and done hackers, they know what they are doing and I think it may get worse. I don' t have time for this stuff...
There seems to be a trend where the goods are being sent to the same town where you live, if accurate, this is not being done by one and done hackers, they know what they are doing and I think it may get worse. I don' t have time for this stuff...
EWheeler
GOLD Star
Post above is from July 28th (day I placed my order). Nitro themselves confirmed over phone the intent of the sale was to clear current inventory to make room of incoming stuff.
I received an odd email from an Anita Rivas, from an account mail@dpioffroad.com on July 31. It had an invoice attached but I didn't open it. I called DPI and got someone on the phone, and they confirmed it was from my purchase with Nitro, but it took a bit for them to figure it out. I will admit, for being a large company, their customer communication process could use a lot of work, that being said, I talked to a human, in America, and my question was answered in less than 5 mins.
All sale items on my 7/28 order were delivered.
77mustard40
SILVER Star
Hmmm, received the same email from Anita that references an order # that’s different from the one I received from Nitro.
EWheeler
GOLD Star
Yeah, the same here. Nitro order # does not match any of the numbers on the DPI offroad correspondence.
77mustard40
SILVER Star
Gotta love how “she” spells ‘concerns’ with two c’s
EWheeler
GOLD Star
It didn't conccern me
Ordered through nitro gears on 7/31. Received a message on 8/5 that they were delayed. Received an email this morning that my money was refunded and order cancelled. I ordered via PayPal, and as of now have a pending refund. ( I didn't request a refund they just automatically did it.
mudgudgeon
Resident galah
Invoice and order number were mismatched for me too.
I baulked at opening the invoice too. It looked suspect.
Did anyone that for hacked reply to that email?
- Thread starter
- #190
I had fraud charges and I never even received an email.
EWheeler
GOLD Star
I ordered directly through Nitro’s website and i do not have any fraudulent charges showing up. I also did not experience any of the order processing issues others reported using the Nitro website, i think thats why many used the justdifferentials site?
jkeithw
Supporting Vendor
I asked for a refund when my order was delayed; just received $351.98 of my $570.10 purchase via PayPal - that's a hefty restocking fee ($218.12) for items that never left inventory.
I was told restocking is 15%. This is a disaster for everyone who this has affected and for nitros reputation. Amateur hour. Geez.
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jkeithw
Supporting Vendor
As a business, I don't see how a restocking fee is applicable for items out of stock that haven't left inventory. That's a performance failure on the vendor side, not the client side.
Before I yeet this box into the shed, do you want me to check contents? You asked days ago on phone when I was out, and I keep forgetting.
I agree 100% and you should have gotten a full refund. Your partial refund is absurd for the situation and they kept a lot more than 15% of your money which they shouldn’t have kept any. Hopefully they’ll refund the rest.As a business, I don't see how a restocking fee is applicable for items out of stock that haven't left inventory. That's a performance failure on the vendor side, not the client side.
I should have been more clear. I talked to customer service and asked what their restocking fee is for any returns. The 15% was for delivered orders which, if disclosed, isn’t out of the ordinary. Keeping any money from a non-delivered item is dumb.
Zjohnsonua
SILVER Star
Add another one to the canceled order bucket. To hell with Nitro.
CharlieS
GOLD Star
I won't be doing business with Nitro again, they squandered too much goodwill. I ordered direct from the link posted on the Nitro site, had lots of challenges getting an order submitted, had the same communication pattern as others have posted here. They did refund everything, down to the penny, and I don't have any fraudulent charges (yet). I was hopeful, since I think it was a good deal and would have been a nice fit with 35s. It sucks that other 'mudders are having even worse experiences, and I can only hope that Nitro or their parent company learn from this experience.
thatcabledude
GOLD Star
When something seems too good to be true it usually is.
CharlieS
GOLD Star
Recent Nitro Gear Malware Attack
Date: August 8, 2023
To our valued Nitro Gear customers and community,
We deeply regret to inform you that our website experienced a security incident on Wednesday, August 2nd, in which malware was detected. We take this situation seriously and want to provide you with the information and guidance you need.
What Happened: On the evening of August 2nd, our security team identified malicious software on our platform that may have compromised the security of customer credit card information entered into our website. Immediate steps were taken to isolate and eliminate the threat.
Who Is Affected: Customers who entered credit card information on our website between August 2nd and the time of the malware's removal could potentially have their data at risk. However, for our existing customers who had previously saved their details with us, please be assured there is no active data breach related to this incident.
Our Response: Our team is diligently working to investigate the matter fully and to rectify the situation. We are also collaborating with leading cyber-security experts to ensure that such incidents do not recur.
We’ve also received information that some orders information may be impacted including shipping addresses. We are reviewing all orders from the date the attack started and will be contacting individual customers to confirm billing and shipping addresses to insure properly delivery of products.
Upcoming Security Enhancements: To enhance the security and trustworthiness of our platform, we are exploring new opportunities to strengthen our payment processing. This includes the integration of a new 3rd party checkout system, renowned for its robust security measures, ensuring that our customer's information is safeguarded with the utmost priority.
What You Can Do: We recommend customers who entered credit card details during the aforementioned period to monitor their credit card statements closely for any unauthorized charges. If you notice any suspicious activity, please contact your credit card company immediately.
A Commitment to Transparency: We sincerely apologize for any stress or inconvenience this incident may have caused. The trust you place in us is paramount, and we are committed to upholding that trust. We pledge to keep you informed as our investigation continues and will share updates on the measures we are taking.
We truly value your continued support and patience during this time.
-Your Nitro Gear Team
