The dealer and SOR (if you're not in the US). Ebay comes to mind. If you buy used parts from a place in a humid/salty part of the US, you're going to find many of the parts are... rusty.
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
This site may earn a commission from merchant affiliate
links, including eBay, Amazon, Skimlinks, and others.
Cheers Steve, what is SOR?The dealer and SOR (if you're not in the US). Ebay comes to mind. If you buy used parts from a place in a humid/salty part of the US, you're going to find many of the parts are... rusty.
That is an interesting theory. My guess is it's the same with any vintage vehicle but who knows. Wonder what the Land Rover guys do, those things break all the time...I finally got tracking info, hopefully all my parts are good.. Wanted a FJ40 for a long time and finally pulled the trigger, and its been a nightmare from the start. Seller of my rig was not honest, dealing with cruiser parts, dealing with three other vendors that dont return emails and two that took money and dont have parts and cant refund my money. Seems like FJ's attract lots of bad hombres...
If anyone runs into an issue that they cannot resolve with a sales associate. Please email me directly: sales@cruiserparts.net / Put James somewhere in the subject line and your order number and I'll figure out whats up.
Yes, we sometimes take awhile to ship certain items as there are over 600 Land Cruisers on site to pull from and we have hundreds of orders. We also have a supply of Land Cruisers coming in every week. Sometimes your order is pulled immediately but due to the size, frailness and shipping methods the order gets hung in shipping. If your order doesn't specifically have a due by date then your order will get pulled during the normal course of business. We only attach a priority status to orders that are either express shipping or that have deadlines on them. But you have to be specific with your sales associate. If you order a bunch of random trim or interior parts then an order like that will be pulled to get the best parts and could take weeks. If you order a computer, relay or mechanical part that you are broken down with then you will be pulled sooner.
It's always fun getting online orders Wednesday night say 9pm with 2 day air on them and the customer expects to receive it on Friday but because it ships Thursday it arrives Monday. Half the people expected a Monday delivery. The other half expected Friday. Yes, that makes life interesting. But if you have a hard deadline we need to know what that is so we can see if its possible.
It is a balancing act between resources, your needs and what we can accomplish for hundreds of people at the same time.
To the people in this thread spanning the last several years and which are the exception rather then the rule. If you have an issue, email me. I don't care how long its been. I'll take care of it for you. If you had enough time to comment with a post saying how terrible we are but can't take a minute to email me about the issue you had. That is your fault. if you talked to some sales person that ticked you off but you don't tell me about it. I can't train them to handle it differently in the future. I can't be everywhere at once and I can't do everyone's job. But if they failed. Just tell me. Yes, it may take a few days to figure out. Parts supply chains, records, etc. all take time to break down and see what happened. People being involved always allows mistakes. But, how we handle those is how we should be judged.
As to a parts fitness for use, used parts are always subject to a persons perspective. Sometimes used parts look new. Sometimes new parts look used. This is especially true depending on storage length in a Toyota warehouse. Other times rust is a personal perspective. If a part is ever questioned by a customer i.e. rust issues. We always have the customer send pictures of there concern and we can evaluate the part. Sometimes that evaluation determines that the part is functional as intended and only has cosmetic issues which can be corrected. Other times we tell customer to toss and we will resend. Obviously rarity, fit and function are higher priority then a visual that you can clean or change with painting.
Sometimes a used part is out of stock and we offer you a new one as an upgrade. Sometimes new parts are discontinued or sold out and we will offer you a used part. We have days where 3-4 used air intake tubes will be sold. We only get one on each truck.... This happens with thousands of parts. You USA guys are not only competing among yourselves for parts that become rarer every single day. You are competing against a worldwide following that is consuming via accidents and restorations a finite supply of parts daily.
We try our best to get to every single phone call and email message received. But we have allot of people needing parts every single day. It's a fast environment for everyone on deck from 9am till 6 pm. So, please do not be offended we couldn't get to your request quickly.
As far as new parts, we carry over $200k of inventory on hand on any given day in our warehouses on site. This doesn't count the countless drop ship companies and individuals we partner with around the country. We in years past had some supply chain issues wherein a non usa part would take months to arrive. Mind you we had plenty of customers content to wait. But, we have since then tightened our worldwide partner suppliers and we can generally get parts for pretty much ANY Land Cruiser model within a week and shipped to you. So any diesel parts, 70 series, etc.
I hope everyone reading has a better understanding of life from our end and we are not a place with a thousand employees. We have 15 people that bust butt every day and we try our hardest to serve everyone.
Please do not message through ih8mud. If you need to get in contact with me then email me directly.
Thank you to all of our customers who post there positive experiences!!
That is an interesting theory. My guess is it's the same with any vintage vehicle but who knows. Wonder what the Land Rover guys do, those things break all the time...
That said, Cruiserparts, is at best incompetent, at worst malicious scammers. Them going out of business can't happen soon enough.