T That's my experience as well. My plug and hitch were in a box in the back and I installed them myself. It's pretty straight-forward to install. The hardest part was finding the correct mounting bolts, which were not a part of the plug kit. It's also one of the oddest locations for the plug I've ever seen.
You guys must be referring to the hitch cover or ball mount and wire harness plug, I was thinking the actual hitch was part of the LCs frame. I cant see how the hitch could be shipped loose.
Those wire harnesses being shipped loose, laying in the back might explain why some get installed and others don't, the dealer could be either lazy, cheap, or crooked and planning to resell them for 2-300.00 bucks when your average consumer discovers it is not there and comes back in to buy one.
US Toyota dealers in this area, don't seem to be all that up to speed on Land Cruisers, neither did the national Toyota customer service people I spoke with this week. I guess because there are not very many sold here in the states. They all seem very confused on these trailer plugs. I was told by both at first that the part didn't exist, not ever offered, not included, none of which was true. I had to force all of them to dig deeper into it, and the national Customer service people still said they didn't come with the plug, but finally agreed to reimburse me if I got it handled on my own . to me it is just crazy how this little plug is such a difficult deal for Toyota USA to figure out, local dealers included in that, they all had a hard time with it.