Monday evening here is Tuesday their time, and no resolution yet. Not really any updates either. Did hear back and they offered to find a way to offset some of install costs accrued thus far. That helps, but... Fact is I’m still in a rental, because knowing we’d need the front end torn apart to take measurements and pictures etc we can’t just put it back together and then keep going back and forth. 3 weeks of rental car adds up quickly. I really don’t mind being the guinea pig and being the first to see if something works, matter of fact I’m doing that exactly with the TT hidden winch mount that was installed. But it’s a different story when you’re sold something that is supposed to be bolt on ready, that costs $10,000 and has considerable install labor, and then have to throw away $2,000 in extra labor and rental car costs, because they sold a product that doesn’t actually work for my vehicle as advertised. That’s simply unacceptable. But hey, at least they’ll now be able to sell more product because I ate a couple thousand, without signing up for such, so that they can do research and redesign
This is why I bought it on credit card, so that if need be, I’ll contact my CC company and they’ll just charge it back to Harrop. Hopefully it won’t come to that.