Late last year I sent an email out to 11 turbo pre-order customers. That email dictated some details on the delivery of their kit. That email was written based on all the information I had at the time and that’s what I went with. Its now March and 4 of those 11 are still waiting for their kit, along with all of the other orders.
One of the huge negatives to being transparent with all of the dealings going on in the background, in the past, is that it is simple GARBAGE IN/GARBAGE OUT. I am given details and I then give out those details. That method has gotten me in so much trouble in the past from customers because they feel as if I either move the goalposts or I’m just not being accurate. It’s absolutely frustrating when a vendor says, “we have you covered, everything will ship by the weekend”.
Then it doesn’t ship. Then it’s delayed. Then delayed again. Then I get a working sample and it’s WRONG. Then two weeks turns into four months. I feel like I’ve aged ten years JUST this past year.
During that time I parrot what the vendor says. But there comes a time when I get tired of hearing it. Just the same way I know you folks get tired of hearing it. So I’m just not going to detail it because I’m at the point where I’m just tired of herding these cats.
The good news is the stuff I needed is finally completed and ready for me.
The bad news is now it waits for me to do final inspection before I pick it up. Why is that an issue?
Folks, I’m going to let you in on a little secret; if you do not see me posting on IG or FB or MUD there is a reason for that and its not a good reason. My wife months ago asked me to STOP posting about what she has been going thru because its nearly always negative. She wants me to only post positive stuff and she wants me to keep telling everyone that asks that she is doing well. The problem is she hasn’t been doing well. Up until about two weeks ago(ish) we’ve still been going back and forth with the hospital and doctors. But in between all that I have had three family members pass away in JUST the past two weeks. None due to the virus which was surprising. But all of this havoc has been utterly brutal and has absolutely taken my attention away from Wits’ End. My brother has been fantastic about taking care of orders but he doesn’t answer phones or emails or deal with vendors. Thats my customer service failings.
As I get things settled with my family I will be making my trip back to LA. This trip will solve a LOT of issues with product fulfillment but I need to be there to make it happen. When I go back to LA it will be able to take care of not only the remaining four I need to take care of but will also take care of at least another 20 which will pretty much get me FINALLY caught up.
So please, just bear with me just a little while longer and everyone will get their toys.
If I am not answering my phone, there is a reason for it.
If I am not answering emails, there is a reason for it.
None of it is personal, but it is about my mental well being right now.
But regardless of what is going on, there is light at the end of the tunnel and I'm excited to finally be able to close this chapter of my life.
