Early last year I had a turbo pre-order customer sell his spot to the guy that bought his truck. The guy buying the 80 had no idea that the turbo was even a thing. He just really liked the truck. He did some research and decided to indeed buy the seller's spot in line. They exchanged funds and all I did was change the name on the order. Easy, simple, painless. The buyer was lucky enough to be getting a spot way at the front of the line. He got his turbo before I moved Wits' End to Oregon. New guy knew nothing of the back story of the kit and honestly knew nothing of MUD nor of Wits' End it seemed. He had a local shop do his install and I walked them thru the entire process. Anyone that already has installed their kit already knows how much time I am willing to go thru to make sure the install is a success. It can be an obscene amount of time...at all hours of the day and night. This install was no exception.
Fast forward a year and he texts me out of the blue, "Hey Joey the turbo is making like a locking up noise". The he sends me this video:
Followed soon after by this video:
My only comment to him was the first video sounded like the turbo bearing and the follow up video confirmed it. The very first thing I needed him to verify is if its being oiled correctly because BorgWarner is going to know instantly if it was or wasn't and would kick it back if it was oil starved. I asked him to verify if the oil supply hose is actually supplying oil. This would mean removing the hose's top fitting that goes into the turbo and turning on the motor to verify its indeed squirting out oil from the hose. If it is, the turbo failed. If it isn't then I failed and we needed to figure out how I failed. The problem is he's stuck on the side of the road away from home and 900 miles from me. So everything requires keyboard mechanic sleuthing.
"Its hot...the fill line..."
I respond that when the hose cools down to go ahead and remove the fitting and verify if its pumping oil.
Since he's waiting for things to cool down I ask him to inspect the impeller for ANY signs of debris hits. Did something get sucked into the turbo to cause the impeller to be hit by a foreign object/ Are there any missing pieces of the impeller?
He sent this photo which appears to show an intact impeller with no evidence of debris impacts.
View attachment 2617807
At this point the hose is cool enough to touch and he gets the top fitting off. He gets the truck started. The oil pressure gauge is reading pressure ok but there is zero oil coming out of the hose. Something had to have happened recently. There is no chance the turbo would have been operating for any length of time without oil, much less lasting for a year. I ask him how many miles were on the turbo?
"5000 miles"
Ok well I'm writing up an email to my BorgWarner distributor to see what the next steps are and what do I need to do. Its the very first turbo issue so I'll be honest, I had/have no clue what to do next. At this point he asks what he can do to trouble shoot the oil supply issue.
Now on the turbo side of things the oil pressure is read from the port the oil sender is threaded into. This sender is removed so that the Oil PeacePipe can go into its place. The PeacePipe is just a custom oil pressure manifold. Nothing high tech, its just a piece of brass that I have zinc plated. So could there have been an issue with the machining on this piece? I doubt it. He was seeing pressure at the gauge and I would have noticed it during QA after machining. Could it have been the zinc plating process? I doubt it. The plating would not flake off in a way to cause a blockage and he was still seeing pressure. Could it be the oil supply hose going to the turbo? Maybe, but each of these hoses are pressure tested before they come to me and I blow air into each drain and fill hose to make sure nothing got inside during shipping. Then I remember two years ago that
@spyduh had a hose that leaked. That was a manufacturing issue and my hydraulic shop changed the process for me to make sure that never happened again. Either way I'm suspecting a bad oil supply hose. This puts the responsibility on me. So I'm preparing myself for the worst. At this point I need more info so I ask him a few more questions:
• Remove the entire hose and blow air thru it in both directions, any restrictions?
• Was it installed with the hose laying directly on the J-Pipe or exhaust manifold?
• With the hose removed and engine on, is oil coming out of the PeacePipe?
• If no oil coming out could it be an oil cooler blockage issue? (Doubtful because he sees pressure)
Now I wait to hear back from the customer. From BorgWarner's side: If its oil starved no warranty. Figured that would be the case.
I bring home the fact that its absolutely a recent issue. Something HAD to have changed. Its literally impossible for the turbo to NOT detonate itself if its run without an oil supply. To which he responded:
"yea just noticed the sudden loss of power today for the first time. And then started hearing that noise and stopped."
I was leaning oil cooler but it didn't make sense because he was seeing pressure at the gauge. At this point he had it towed to a local mechanic. Two days later I heard back from him...
"Ok found the issue"
View attachment 2617810
"The oil hose was tucked
UNDER (
emphasis mine) the turbo's lava blanket and pushed up against the exhaust of the turbo, burned/melted the hose"
WHAT THE....??!?!
Started burning thru the blanket from the heat.
View attachment 2617811
"You can see the spot it was pushed up against there on the exhaust"
View attachment 2617812
This was 100% the installing shop's fault. They didn't like the oil supply hose just hanging out in space not being tied down to anything. So they decided it would be a f***ing awesome idea to RUN THE OIL SUPPLY HOSE AGAINST THE LITERAL HOTTEST PART OF THE ENTIRE TRUCK. ARGH!!
Now keep this mind...the shop, ONE year and 5000 miles ago, decided to run the stainless braided teflon and heat sleeved hose against the hot side of the turbo. 5000 miles ago. The hose and sleeving that I very very specifically picked to be overkill lasted 5000 miles laying on the turbo. It took that long before the hose finally said, "ENOUGH!!!" and had built up so much heat that the teflon inside melted and plugged the hose. Think about that.
Customer instantly recognizes it was the installing shop's fault but they are 6hrs away from him and nothing he could do. For me the most important thing for me was getting back on the road asap!
Which brings me to something I would like to inform everyone that has this kit or in line to receive this kit. I PURPOSELY keep spares of EVERYTHING handy for exactly this reason. I don't want ANYONE left stranded because of something I make. I just couldn't live with myself. Even when I have people screaming at me that they want their kit and they want it now, and I have literally everything on hand to ship a full kit, I WILL NOT because I need to always make sure i have spares. I may not be producing this kit for much longer but holy hell I sure as f*** plan on supporting it as long as I'm still breathing.
This went out to the customer that same morning:
View attachment 2617813
Folks, when you finally get your kit, expect the same level of service regardless where I am or the time of day. Everyone that has theirs already knows.