Wish Me luck: Dropped Off Truck For Gas Tank Recall

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Here is the actual recall to read
http://nhthqnwws111.odi.nhtsa.dot.gov/acms/docservlet/Artemis/Public/Recalls/1991/V/RC-91V110-NN.PDF

Some things it mentions...

- They are to order all the parts listed without compromise
- They are to refill with new gas (5 gallons) and charge it to sublet field of warranty claim
- 3.4 hours for fuel tank replacement to be charged for warranty to Toyota....3.7 hours if they have a rear stabilizer.
-Replace fuel tank and hoses with new ones
-Start engine and check for leaks...correct any leaks found

There is a Fuel Tank and a Fuel Tank Service kit to order. The kit is no longer offered my dealer found out but they were able to order all parts individually and they include: fuel suction tube set gasket, sender gage gasket, tank inlet, fuel emission hose, fuel tank breather, fuel hoses, hose clips, hose clamps, nut locks for stabilizer bracket....these were for 3FE engines. This is total of 24 parts PLUS the fuel tank.

2F is nearly same....fuel suction tube set gasket, fuel sender gage gasket, fuel tank inlet hose, fuel emissions hose, fuel tank breather hose, fuel hose, hose clips, hose clamps, nut locks for rear stabilizer, fuel return hose, fuel main hose, and a hose clip....this is 33 parts PLUS the tank...so more parts for 2F versus 3F service.

No where does it say to transfer any cost for replacement to customer...it even states to submit special service campaign claims following procedures included to Toyota Warranty and Policy.

You can always print this out for them...LOL
 
Last week when I dropped it off for the first time, they told me its about 22 parts which I believe.

The manager told me (these 2 recent phone calls) that the parts are parts that get transferred or used with the new tank that are no covered under the recall.

:shrug:

I'll bring that paper with me when I pick it up and compare it to the invoice lol
 
if all else fails and you must pay for the extra parts.....just make sure they only charge you for the parts and not try to wrap it into labor if they had to drop the tank to swap them...as it will already be dropped so it should be minutes to install rather than an hour as might be indicated in their service manuals.

Then it would still be cheaper than paying for the tank and labor yourself... :D
 
NYC FJ62 said:
Last week when I dropped it off for the first time, they told me its about 22 parts which I believe.

The manager told me (these 2 recent phone calls) that the parts are parts that get transferred or used with the new tank that are no covered under the recall.

:shrug:

I'll bring that paper with me when I pick it up and compare it to the invoice lol
Click to expand...

dude listen. Hes jerking you around! He's being lazy! Imagine the law suit that would ensue if you decided to not have the recall done because you didn't want to pay for those parts that you weren't supposed to in the first place. Pressure builds in the tank, the seems bust, fuel leaks, and some guy throws out his cigarette as he walks by your parked 62 and.... you get what im sayin? This service advisor doesnt want to file papers or whatever it is that is such a burdon for your 20+ year old cruiser that wont be in his shop again and wasnt purchased through his dealership, etc. Just have him order whatever is necessary and get it done then by that point he'll just want the thing out of his probably busy garage. Trust me, or rather all of us that are telling you the same thing.
!
-Dave
 
If you are feeling jerked around then I'd suggest calling Toyota Corp. direct. If that doesn't straighten out the dealership then call the NHTSA and talk to them. They wield much bigger hammers than John Q. Public.
 
I already called TOA.

The rep I spoke to made it seem like he kind of agreed with the dealer.

"The parts they are charging you for are not covered under the recall. Wear and tear parts are not covered especially for rusted parts"

Should I call and speak to someone else ?

Is this just a big stink ? Are they charging me for legitimate stuff ?

I know the truck has rust...i know it would make their job to change the tank harder and some things can break or if rusted need replacement ...

But what is the real deal ?

Am i NOT supposed to be paying for this stuff ?

Or am I going to cause a stink for nothing when im REALLY supposed to be paying for this stuff?
 
those parts are not normally replaced in the recall if you read it.....most I think would do it and bill it to toyota as part of the recall fix...but they arent.

i would likely not mind paying for parts but would have them do the labor for free since the tank is already dropped and all they have to do is mount them up and takes just a couple minutes....reach a compromise.
 
C'mon NYC FJ62, stand ur ground, every recall that I have ever had was free to me, it's not your fault there was a recall and you shouldn't be penalized.

Also I have heard that VIN numbers were not standardized until '82, to a 17 digit VIN. Before that is was whatever the company wanted to put on.

My recall was done in 92, Let us know how it goes, I'm rootin for ya!!


Richard
 
imabigbangkindaguy said:
C'mon NYC FJ62, stand ur ground, every recall that I have ever had was free to me, it's not your fault there was a recall and you shouldn't be penalized.



Richard
Click to expand...

I'm one that is all for standing my ground and not getting hosed, but at the same time...i know little about this formal process.

I do not want to cause a scene that is not necessary. Meaning, If the "process" is for me to pay for parts that are truly not covered by the recall, well then I have to choice and should shut my mouth.

If I had some concrete proof that they should be eating the bill on the parts that they have to replace due to wear and tear affecting their ability to change out the new gas tank, then it'd be easier.

Either way, If its a few hundred (~300..thinking high here) for parts and no labor, then i'll be a gentleman and pay it (IF i'm supposed to be as mentioned). :frown:
 
NYC FJ62 said:
I'm one that is all for standing my ground and not getting hosed, but at the same time...i know little about this formal process.

I do not want to cause a scene that is not necessary. Meaning, If the "process" is for me to pay for parts that are truly not covered by the recall, well then I have to choice and should shut my mouth.

If I had some concrete proof that they should be eating the bill on the parts that they have to replace due to wear and tear affecting their ability to change out the new gas tank, then it'd be easier.

Either way, If its a few hundred (~300..thinking high here) for parts and no labor, then i'll be a gentleman and pay it (IF i'm supposed to be as mentioned). :frown:
Click to expand...
I feel ya on not wanting to make a case if it is really is your responsibility, but it is not. So if you want to eat the cost.... the only things you would need to replace that are rusted that wouldnt be in the parts list are the fuel pickup unit and the fuel sender. And fyi a used fuel sender is like 60 same with the pick up unit.. I have a pickup unit that I could ship you. PM me if you want it

** checked cruiser parts and the pick up unit brand new is $45. They are on the east coast.
 
Not sure about NY but in CA we have the BAR - Bureau of automotive repair -
I have had luck threatening to call the BAR when a dealer was over charging me for some shotty work. I also threatened to call "7 on my side" a local Television news show that helps consumers with problems. Maybe you have something similar in your area? These two things produced some pretty quick and positive results for me when I went to the Manager of the Toyota dealer.
I did make a little bit of a scene and another disgruntled customer started talking with me and I think that also helped.

Good luck. I hope this turns out well for you and the dealer.
 
I appreciate everyone's input.

The parts I am being charged for, are not parts that are included in the recall.

I have not received a phone call today, which is a good thing lol.

So does anyone know for sure if I'm supposed to be paying these parts that are not in the recall parts list and they have to be replaced because they would not be able to re-install the original ones ?

Maybe I should give TOA another call ?
 
Don't know if this helps...
A few years ago, I had the tank in my FJ62 replaced (under the recall).
At the time, the dealer told me that I would not be charged unless they had to replace parts "not directly associated with the tank recall".
All went well and I drove away free charge.

I understand the dealers point of view though.

Good luck with your situation.
 
Just got a voicemail saying the truck is done.

I also called TOA earlier today to speak to someone else about my concern. I explained to them that this is my first time and did not want to get taken advantage of. If I did not HAVE to pay for the parts, I'd obviously like to walk away free of charge.

The rep told me my case had been forwarded to the dealers "Customer Relations Manager" for review since calling them on Tuesday.

I'll go speak to him before I head over to the Service department tomorrow morning.

ON a side note:

I've been driving my Gti (see sig) all week since dropping off the truck. The car is a high HP turbo car, is very reliable but I havent driven it in over 2 months as I really have not had a need to due to having the truck.

Well, what a week its been..the Gti blew a hose on Tuesday, Fixed it yesterday morning and today driving home it blew the thermostat housing. FML!

SO glad to be getting the truck back! lol
 
NYC FJ62 said:
I appreciate everyone's input.

The parts I am being charged for, are not parts that are included in the recall.

I have not received a phone call today, which is a good thing lol.

So does anyone know for sure if I'm supposed to be paying these parts that are not in the recall parts list and they have to be replaced because they would not be able to re-install the original ones ?

Maybe I should give TOA another call ?
Click to expand...

what parts are they supposedly saying needed replacing?
 
a "valve" and a "bracket".

I dont know anything in detail other than that.

Im bringing the recall parts list with me tomorrow when I pick the truck up and comparing it to the parts theyre charging me for.
 
While I would expect toyota to eat the cost of minor "nuts and bolts" type stuff on a recall ... If the parts that break are not part of the recall, then it's reasonable to expect to be charged for that. 20 yrs later...adn during the course of the fuel tank recall some minor bracket or something is rusted bad and they say it need replacing.... not a big deal. If its that big a deal go down to the dealer and ask them to show you what they are talking about.

You can't remove old hoses and clamps and some nuts and bolts that old without issues along the way. Espically in the rust belt.

Recalls generally deal with a spcecific part (gas tank) and potnentially the brackets or mounts involved. You'll pay a 150% markup on nuts and bolt and minor misc parts..., that's the fun part of having a dealership do the work. If the parts not broken then and rusted, then one would assume you would need zero extra parts, but I doubt the fuel tank comes off the truck after 20+ years without some minor things breaking or getting cut.
 
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