Props to Ralph Hayes
I've been dealing with Ralph Hayes for the past 15 years for many assortment of Toyota needs. Well we bought my wife an 02 4runner 4 years ago and I decided what ever service or problems arose we would just have them take care of it. With all the miles we've put on it I had the timing belt replaced when we bought it and then just about 10k ago, and when they replace the timing belt they replace the other serpentine belts also. Well about 2 weeks ago or so we were getting the hideous squealing from the belts when we'd start it up and it would last about 5-10 seconds, I figured it was the cold weather reaking havoc on the belts. Well then it began happening in the middle of the afternoon or after the car had warmed up, so it was getting worse. So I called Ralph Hayes yesterday and set up an apt. for this morning to take a look at it, with it being my wife's DD I needed it solved. Figured it was either a bad belt(which is a stretch) or something was loosening up, neither of which I needed to deal with once it was too late. So we dropped it off and hung around anderson then about an hour later they called and said it was ready. When I walked in Brad met me and said we got ya all ready to go, said they had to tighten to power steering pulley, went to the window pulled out my wallet ready to pay, and the clerk handed me my keys and the work sheet and it read $0.00, she said have a nice day. It made me feel good that even though after 10k miles they stood behind their service and fixed the problem at no charge to me. And to be honest I never looked at the original invoice to see if it had a warranty period, I'll have to look, but it's good to know that they take care of their customers. So thanks Brad and Ralph Hayes for taking care of us and thanks for being a sponsor of Upstate Cruisers!