Thank you @Giovanna145 I'll give it a shot!!I ordered the cable online that came with a techstream version 15. I did get this error a lot. I think its the USB cable/driver not recognizing the cable. The error on the techstream help said its the cable connection. I checked to make sure its not loose on either side and it made no difference. The only thing that worked was running the driver update again and unplug usb/back in combination. Thanks to OP @getco) , the TS solution worked more consistently than the local install. Make sure you turn off the virus scan at least when you launch the tool. Make sure your laptop is NOT connected to the internet since you are turning off virus scan. I will try to document steps if it happens to me again. Good luck!!