mudgudgeon
Resident galah
Well I guess only you know all the little details and hiccups. And obviously it's up to you too run things how you see fit.
From outside, I see your transparency in relation to problems, delays, timeframe on deliveries etc.
If people placed orders way back before the SEMA debacle, charging a non refundable deposit retrospectively is not going to be fair.
Going forward, you can advertise a 20% non refundable deposit and sort the wheat from the chafe at the outset.
If people make an order knowing there's a 2-3 month lead time on delivery or what ever it is, and then change their mind on what direction to take, that's on them. If someone knew the timeframe on delivery and decided to sell their car, again that decision is on them.
Carrying the cost of cancelled orders is obviously hurting you, or you wouldn't have posted about it. There's ways to manage it fairly and reduce the pain on your part.
Advertising this doesn't prevent you using your discretion and waiving it in circumstances that are truly unavoidable such as a car being totalled.
There's been times where a non refundable deposit on big ticket items has made me pause, take a breath and reconsider my decisions beside laying down cash.
For a one of a kind quality product, if people really want it, a deposit won't stop them committing to it.
Anyway, keep doing what you do. You turn out some really cool stuff, and I don't think I've ever read a bad thing about people's dealings with you. Good luck with it all.
There's a bunch of wits end stuff I'd like to purchase, just can quite swallow the s***ty exchange rate from the Aussie pesos.
From outside, I see your transparency in relation to problems, delays, timeframe on deliveries etc.
If people placed orders way back before the SEMA debacle, charging a non refundable deposit retrospectively is not going to be fair.
Going forward, you can advertise a 20% non refundable deposit and sort the wheat from the chafe at the outset.
If people make an order knowing there's a 2-3 month lead time on delivery or what ever it is, and then change their mind on what direction to take, that's on them. If someone knew the timeframe on delivery and decided to sell their car, again that decision is on them.
Carrying the cost of cancelled orders is obviously hurting you, or you wouldn't have posted about it. There's ways to manage it fairly and reduce the pain on your part.
Advertising this doesn't prevent you using your discretion and waiving it in circumstances that are truly unavoidable such as a car being totalled.
There's been times where a non refundable deposit on big ticket items has made me pause, take a breath and reconsider my decisions beside laying down cash.
For a one of a kind quality product, if people really want it, a deposit won't stop them committing to it.
Anyway, keep doing what you do. You turn out some really cool stuff, and I don't think I've ever read a bad thing about people's dealings with you. Good luck with it all.
There's a bunch of wits end stuff I'd like to purchase, just can quite swallow the s***ty exchange rate from the Aussie pesos.