So much this! The problematic vehicle is also located in CA, which has some of the most consumer friendly lemon laws in the entire country.
There has to be an amicable solution to this, doesn't mean that it isn't still a headache to resolve though.
2017 Land Cruiser - Transmission Needs Replaced (1 Viewer)
- Thread starter Albury23
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So much this! The problematic vehicle is also located in CA, which has some of the most consumer friendly lemon laws in the entire country.
There has to be an amicable solution to this, doesn't mean that it isn't still a headache to resolve though.
If you're shifting from reverse to drive with enough wreckless abandon to cause an odd noises and physical vibrations in the floor board, then I'm not surprised the trans crapped out. They're not bulletproof. Have some mechanical empathy. The way I see and witness some people abusing their cars, I'm amazed they hold together as long as they do.
My 2017 Land Cruiser pulled right really bad after a tire rotation. Try rotating tires to see if the pull moves.
I'm at almost 20,000 miles on my 2017 Land Cruiser with no transmission problems. About 2,000 of those miles are pulling a 5,000# travel trailer and working the transmission in the higher gears.
I'm at almost 20,000 miles on my 2017 Land Cruiser with no transmission problems. About 2,000 of those miles are pulling a 5,000# travel trailer and working the transmission in the higher gears.
I don't disagree with you. The solenoids are indeed accessible via the cover. Dealerships are not known to go down below the functional part to fix things. Personally, I would much rather have them change the whole transmission than to debug and fix lower in the component level, which is a more sensitive operation. Transmissions swaps are quick, easy, and relatively foolproof. If the dealer is offering a tranny, that's the preferable route.
Yes, you deserve better than the experience and treatment you've had! No doubt. That's why we buy Toyota's like you said. If they can't deliver on that front, there are sexier options out there that might be worth the headaches.
Tell us more about the symptoms in your other threat. We'll help you diagnose what the dealer can't. What you've described is absolutely not normal.
8 speed transmission has been used in lexus for a while so they finally moved it into the land cruiser. Like the LC500 has a 10 speed automatic transmission which in the near future im sure will be in the newest land cruiser platform when it goes through redesign. From working at a Toyota dealership, here is my 2 cents:
1. With all the electronics and creature comforts going into Toyotas now, you never know and might be that one rare instance where something had to be replaced. You probably got unlucky with the rare bad transmission. I have a 2016 with 33k miles on it and no problems whatsoever.
2. Your land cruiser is probably under warranty still or you have a vehicle service contract (aka extended warranty.) What that means is that they would rather just replace it than fix it for a couple reasons: Number 1 reason is money. They charge Toyota or the warranty company for a brand new transmission plus labor: So to the dealership they will get like over $8000 in order to get it replaced which is gross for the dealership. No cost to you of course other than concern.
With that being said, keep in mind that all businesses are in the money making business so your land cruiser was a great opportunity for one and it wouldnt cost you a dime which isnt bad nor should it be a concern.
Plus you're also getting a brand new transmission so that is not a bad thing too.
1. With all the electronics and creature comforts going into Toyotas now, you never know and might be that one rare instance where something had to be replaced. You probably got unlucky with the rare bad transmission. I have a 2016 with 33k miles on it and no problems whatsoever.
2. Your land cruiser is probably under warranty still or you have a vehicle service contract (aka extended warranty.) What that means is that they would rather just replace it than fix it for a couple reasons: Number 1 reason is money. They charge Toyota or the warranty company for a brand new transmission plus labor: So to the dealership they will get like over $8000 in order to get it replaced which is gross for the dealership. No cost to you of course other than concern.
With that being said, keep in mind that all businesses are in the money making business so your land cruiser was a great opportunity for one and it wouldnt cost you a dime which isnt bad nor should it be a concern.
Plus you're also getting a brand new transmission so that is not a bad thing too.
bloc
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I'm most likely in the minority here but without a bunch of other transmission failures, assuming it could be confidently isolated down to a single solenoid and no other damage had occurred, I'd almost rather them just change the solenoid. There's a LOT less going on with that job, and I've learned over the years that retaining the factory's build quality as much as possible is the recipe for avoiding workmanship problems in the future. I've seen FAR too many QC issues like fasteners not torqued to spec to have much confidence in dealer service departments. Not that there aren't good techs, and in all likelihood a transmission swap on an eighty thousand dollar toyota will be assigned to one of their best techs.. but there is a lot going on with a transmission swap, and IMO that leaves a lot of room for error.
But that's just my (rather OCD) opinion, and a huge hypothetical because it sounds like these 8-speeds are having problems.
Either way.. good on toyota for making this situation right and throwing an extended warranty on to boot. As any reasonable person would expect.
You could be right. Last time I changed a tranny valve body the solenoids were easy to get to.
I'm still pleased Toyota opted to r&r the tranny rather than just replacing the solenoid, fluid, filter and gasket.
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Thanks for sharing your experience and I’m glad they stepped up with the warranty to make it right, I would be happy too
My almost 40k miles ‘06 has interesting behavior I just chose to ignore out of fear of having issues. Aside ftom ocasional clunky shifting, the oddest thing I experience is sometimes right after shifting into drive the transmission Is really weak, like it’s on 8th gear. I shut into neutral or park and right back to Drive and all goes back to normal
Who knows...
My almost 40k miles ‘06 has interesting behavior I just chose to ignore out of fear of having issues. Aside ftom ocasional clunky shifting, the oddest thing I experience is sometimes right after shifting into drive the transmission Is really weak, like it’s on 8th gear. I shut into neutral or park and right back to Drive and all goes back to normal
Who knows...
I'm on the same page in regards to workmanship and quality issues from the dealership. Which I avoid like the plague as I've seen way too many shotty jobs even from the likes of Lexus.
In my experience personally swapping trannies on pretty complex vehicles, it's a more foolproof operation that has less to go wrong. It's less sensitive work, than going into the bowels of the tranny. Neither are 1 banana jobs, but I would have less confidence in general mechanics working within the transmission, than swapping it. Opening a transmission is a specialist job that these guys just don't do. But they do drop enough of transmissions to get that done right.
It's a chink in the armor for sure, but that armor is still far stronger than any other cars being sold new. I know it's easy to get disappointed because that is the ONE thing one buys a Landcruiser for - the last word in durability and reliability. But it's good to have a little perspective compared to what else you can buy. I'd still trust a Landcruiser especially with Toyota's response to this whole matter.
Porsche got it wrong on the 991.1 GT3 engines blowing up. Their response was a stop sale and now a huge warranty on 2014 cars. Faith restored.
Porsche got it wrong on the 991.1 GT3 engines blowing up. Their response was a stop sale and now a huge warranty on 2014 cars. Faith restored.
I assume you mean '16, not '06...
There are a few firmware updates for the 8 speed that are supposed to deal with shifting issues. Take it to the dealer and have them apply the firmware and this problem will likely go away.
Thanks for the heads up, I’ll check it out
Agreed. The dealership and Toyota are probably going way over the call of duty to replace the thing as it is. No need for an execution. ***t happens.
California is definitely strong on lemons...I had the displeasure (did not do my homework) and bought an Olds Wagon with the original GM 350 diesel. Crank broke at the rearmost main bearing at ~ 40K, numerous FI, head gaskets, and exhaust manifold problems followed. Dealer was absolutely no help or consolation whatsoever.
Plan B...I involved the local BBB. A week later a GM rep called me and requested a lunch meeting. His offer was to take the car to an east bay shop that did nothing but swap diesels for new gm gas engines. I requested a 401 iirc. After installation, you could NOT tell the car from an original gas wagon. No charge, free lunches, and a new Olds wagon loaner.
These things happen. For me the big difference is how the manufactur/dealer handles it.
My wife had the first year of the SL500 convertible hard top. The roof would get stuck up, stuck down, stuck half way,... it was in the shop pretty much every month and finally after almost a year they replaced the entire roof assembly. Then we had her 2004 4-magic E blow the front diff at 53k milesand 6 years, just out of warranty. They stretched it and covered it without us asking. Both times (differnat dealers) MB customer service was top notch: Loaner cars, service priority, proactive communication.
Now the other side, I had a 2013 GC trailhawk. Constant air suspension problems, i would get a system failure message and it would go into “limp mode” drop it to park height and limit speed to 20mph. I would have to disconnect the battery and wait 5-10 min then it would be fine. In the shop 12 times in 18 months, finally I had to involve Chrysler as the dealer would keep it for 1-2 weeks every time and tell me that there was nothing wrong “they all do this”. So they finally replaced the central controller and it didn’t fail for the last 6 months I had it. Also Blew the center diff at 10k miles, took a month to repair. Every time Customer service was horrible, never gave me a loaner no priority in service, I would have to contact them for updates. This from the dealer where I purchased it.
My wife had the first year of the SL500 convertible hard top. The roof would get stuck up, stuck down, stuck half way,... it was in the shop pretty much every month and finally after almost a year they replaced the entire roof assembly. Then we had her 2004 4-magic E blow the front diff at 53k milesand 6 years, just out of warranty. They stretched it and covered it without us asking. Both times (differnat dealers) MB customer service was top notch: Loaner cars, service priority, proactive communication.
Now the other side, I had a 2013 GC trailhawk. Constant air suspension problems, i would get a system failure message and it would go into “limp mode” drop it to park height and limit speed to 20mph. I would have to disconnect the battery and wait 5-10 min then it would be fine. In the shop 12 times in 18 months, finally I had to involve Chrysler as the dealer would keep it for 1-2 weeks every time and tell me that there was nothing wrong “they all do this”. So they finally replaced the central controller and it didn’t fail for the last 6 months I had it. Also Blew the center diff at 10k miles, took a month to repair. Every time Customer service was horrible, never gave me a loaner no priority in service, I would have to contact them for updates. This from the dealer where I purchased it.
My 14 does that. It's generally when you shift from R to D with the steering wheel turned a significant degree on just the right pavement type. I think it's literally the traction control taking care of the tiniest inner front wheel spin during this high-idle cold start situation. No biggie.
This sounds like a REALLY BAD dealer. Report them to Toyota and find another dealership STAT! Brakes, pulling, etc are such simple things to fix on ANY car...
I have to say, I'm actually really impressed here with Toyota. They could easily require the dealership to rip the transmission apart and fix the $100 solenoid, but instead they are offering a brand new transmission. Yes, it absolutely sucks and you have every right to consult an attorney and attempt a MMWA claim, but...I've been through it with Ford and it ain't pretty. In fact, it was over a transmission issue in a 2006 Ford Explorer as well and had the transmission worked on FOUR TIMES, the last time parked the vehicle on their lot and left it there. Took six months to get everything sorted out. I'm just saying...it could be A LOT worse. Sounds like they're doing the absolute best they can in the situation they (and you) are in. This post actually gives me more reassurance in Toyota as a brand over other makes.
