@ToyotaMatt (5 Viewers)

[TN80]

I think if he slowed down a bit, Stopped rambling non stop and just filled orders, he’d be much better off.he’s a nice enough guy but he tries to do too much stuff. Just do a couple things well and be an asset. Don’t try to do a ton of stuff and be unreliable. No one likes that. I sent him a set of 62 locks in exchange for some stuff. He blabbed nonstop on the phone while he filled my order and offered me stuff I don’t need. We ended the call all square, but the package never arrived. He also doesn’t return any requests for even a follow up.
Thanks big guy

Exactly my experience. Phone call that felt was 5 days long. Was even told after confirming key code (which I had already done), that he was cutting them the next day. Then vanishes. Exhausting. Already found a new key cutter local to me, so just happy to not have to care anymore. Lol

 

[Wadesters]

I sent this to him yesterday and you guessed it, no response.
I cannot reach you by phone, text, or any other way I know. Please tell me what is happening with my cables. I have a finished project and every time I start it I have to get out, raise hood, manually choke, start it, take choke off then close hood. If you broke the knobs be a man and just tell me so I can try and find others.

 

[Francis K]

He was on here yesterday I'm sure he saw this thread, he has his user settings so that you can't see when he is on or his activity. He took that time to defend his horrible business practices to future customers instead of answering you guys it seems...

ToyotaMatt

Has anyone heard from @ToyotaMatt recently? I placed an order on 12/29/23 (with confirmation email) but have not received it yet. I have reached out via the VintageTEQ website, Gmail, and DM over the last couple of weeks but have not received a response. Is he ok?

forum.ih8mud.com

 

[ToyotaMatt]

i will be focusing all this week on the back-log of current orders ,


matt

 

[ToyotaMatt]

I sent this to him yesterday and you guessed it, no response.
I cannot reach you by phone, text, or any other way I know. Please tell me what is happening with my cables. I have a finished project and every time I start it I have to get out, raise hood, manually choke, start it, take choke off then close hood. If you broke the knobs be a man and just tell me so I can try and find others.

mr wadsters ...

a edit to your numerous previous posts here and a current up to date as of the day you received both professionally restored NO-KNOB / " KNOB " ( D-Groove Shaft " on back is in order please ,,,,,please start with the part about " money changing hands " and then my regular updates that your control cables were in-fact taking longer then originally anticipated , it's un-ethical for me top post mu Iphone Msgr. and a clear no-no for a registered MUD supporting vendor to disclose any personal info such as this , but i will speak plainly hirer Chris , you were kept abreast the project was taking longer from the moment it did and even as you posted here in this thread in this forum , i continued to plug away at your choke and throttle cables .


you received my best work , just like any control cables i have turned out over the last decade , and if they took a extra 10-14 days that's because that was what was required to provide you my normal perfection level status end product

i did receive the parts for the trade and they were all as stated , even the sieze floor dimmer i needed for a mock up only part ,


i still do not fully understand the topic of the coolant bottle , perhaps this is a good place to fully elaborate that topic as well ? ,




.

.

 

[ToyotaMatt]

 

[jlmiralles]

Hi Matt,

I wanted to get on your radar for two outstanding order I have with you since last September.

Last year I made a couple orders #4995 (Sept 15, 2023) as well as #5100 (Oct 13, 2023) and to date I have not received my orders. Of the two orders i made only order #4995 showed "Shipped", but the tracking information lists "Pre-Shipment, USPS Awaiting Item" giving me the impression you may still be trying to catch up with my orders. These are for the reproduction early hazard and heater switch knobs. I made several attempts to reach you through your website "Contact Us" feature but did not receive replies. Its through IH8MUD I saw your family suffered a sad circumstance around that time and completely understand the impact it had.

It would be very appreciated if you could let me know the status.

Joel~

The quality goods you bring to the LandCruiser community are without doubt the highest available! Thank you for your creative genius...

 

[Francis K]

Looks like Matt blocked me on here so I can't call him out on his BS anymore, pretty slick because as someone that does e-commerce also I can pick apart all his garbage fake excuses pretty easily and see through to what is really happening.

Good luck to whoever decides to give this guy their money....

 

[jlmiralles]

Looks like Matt blocked me on here so I can't call him out on his BS anymore, pretty slick because as someone that does e-commerce also I can pick apart all his garbage fake excuses pretty easily and see through to what is really happening.

Good luck to whoever decides to give this guy their money....

Francis - My earlier experiences have been good buying from vintageteqparts.

I can only speak to my past two orders that I’m waiting 8 months for fulfillment.

The wait wouldn’t bother me if he acknowledged my orders and said he was trying to get to them.

What is disappointing to me is that I’ve tried using his websites “contact us” feature (3 times), emailed him directly to the email address on his invoices (2 twice), and posted on this site (where I see him respond to some) on April 24th, and I have not had one reply.

I can’t image why he would be mad at me, but it is a surprising disappointment.

@ToyotaMatt - I’ m not sure if you see this or how to get your attention…

 

[Francis K]

Francis - My earlier experiences have been good buying from vintageteqparts.

I can only speak to my past two orders that I’m waiting 8 months for fulfillment.

The wait wouldn’t bother me if he acknowledged my orders and said he was trying to get to them.

What is disappointing to me is that I’ve tried using his websites “contact us” feature (3 times), emailed him directly to the email address on his invoices (2 twice), and posted on this site (where I see him respond to some) on April 24th, and I have not had one reply.

I can’t image why he would be mad at me, but it is a surprising disappointment.

@ToyotaMatt - I’ m not sure if you see this or how to get your attention…

Mad at you? He took your money and blew you off, you should be mad at him. Call your CC company and see if you can still file a chargeback. Even if he gets whatever you ordered back in stock he's going to fill all the newer orders first then maybe just maybe if nobody else wants it he MIGHT ship it to you, he wrote you off a long time ago.

 

[mesa man]

It seems like a pattern, unfortunate for everyone in this community.

We are only as good as our “word”.

 

[Francis K]

It seems like a pattern, unfortunate for everyone in this community.

We are only as good as our “word”.

The problem is that we act like these guys are doing us a favor by taking our money, as if we somehow don't give them every benefit of the doubt to a fault and hold them accountable to nothing then they will decide to stop doing us the favor of making money off of us. That and this community is extremely understanding and kind, they prey on all of that.

Nothing new, it's been happening for decades now and guys get burned along the way and nothing changes.

 

[vegasguzzi]

After 90 days for a pair of FJ 60 keys and multiple communication with @ToyotaMatt, I’m done. I contacted the CC to dispute the charges. Very disappointing.

 

[Francis K]

After 90 days for a pair of FJ 60 keys and multiple communication with @ToyotaMatt, I’m done. I contacted the CC to dispute the charges. Very disappointing.

That's exactly what you should do, hold these scammers accountable. They're not doing us favors by taking our money, they prey on the kindness of this community.

 

[knuckle47]

Distressing…I have received some great stuff from ToyotaMatt and spent a fair amount doing it. Some of his parts have helped to turn my FJ40 into the great truck she is. He has followed up on back orders with me despite some unknown delays. I hope this can turn around

 

[Ronin344]

I will throw my two cents into the mix...this is my opinion and maybe it will give folks a moment to think about what could be one of the reasons behind what many are calling lack luster customer service.

I have ordered a couple of things from Matt....a 3FE vent hose and a 90amp Denso alternator (new, not refurbished). On the first order, it arrived a couple of days after Matt called me to explain why there would be two hoses in the box. One was an OEM one and the other was a new experimental hose that potentially had better qualities than the OEM one. He also threw in an OEM key.
The second order was the alternator. This one was a bit of a headache getting ahold of him via text / phone calls to find out the status. I did get ahold of him and about a week later I received the tracking info and about two weeks afterwards it arrived at my door...overall it was a two month process to get the alternator.

Here's my take on it.... I truly believe he cares about his customers and the Land Cruiser community. I also believe he takes on way too much and doesn't want to hire anyone to help him or have someone to delegate menial taskings to, such as communicating with customers, shipping, keeping up with inventory, etc... Maybe he has hired someone to help him before and got burned by a crappy employee, maybe he has issues with trusting other people to do work, maybe he doesn't understand the concept of delegating basics tasks to others so he focus on the big picture and keep the ship steadily moving forward...don't know as I have never met the man in person.

I will say that it is damn difficult to find quality people who have a good work ethic and a desire to learn if you are a business owner. It seems that the majority of people these days are satisfied with being average or mediocre and have zero desire to stand out and move up...we live in a soft world and few people want to do hard work. Those that do will outshine their peers quickly and reap the appropriate benefits.

Again, just my two cents ....take it for what it is worth.

 

[Francis K]

I will throw my two cents into the mix...this is my opinion and maybe it will give folks a moment to think about what could be one of the reasons behind what many are calling lack luster customer service.

I have ordered a couple of things from Matt....a 3FE vent hose and a 90amp Denso alternator (new, not refurbished). On the first order, it arrived a couple of days after Matt called me to explain why there would be two hoses in the box. One was an OEM one and the other was a new experimental hose that potentially had better qualities than the OEM one. He also threw in an OEM key.
The second order was the alternator. This one was a bit of a headache getting ahold of him via text / phone calls to find out the status. I did get ahold of him and about a week later I received the tracking info and about two weeks afterwards it arrived at my door...overall it was a two month process to get the alternator.

Here's my take on it.... I truly believe he cares about his customers and the Land Cruiser community. I also believe he takes on way too much and doesn't want to hire anyone to help him or have someone to delegate menial taskings to, such as communicating with customers, shipping, keeping up with inventory, etc... Maybe he has hired someone to help him before and got burned by a crappy employee, maybe he has issues with trusting other people to do work, maybe he doesn't understand the concept of delegating basics tasks to others so he focus on the big picture and keep the ship steadily moving forward...don't know as I have never met the man in person.

I will say that it is damn difficult to find quality people who have a good work ethic and a desire to learn if you are a business owner. It seems that the majority of people these days are satisfied with being average or mediocre and have zero desire to stand out and move up...we live in a soft world and few people want to do hard work. Those that do will outshine their peers quickly and reap the appropriate benefits.

Again, just my two cents ....take it for what it is worth.

We should take a moment and think about the reasons for "lack luster customer service"? Did you really type that out with a straight face?

Oh my god, it's groundhogs day again!

This guy made money off of you, he didn't do you a favor by selling you parts, he didn't sell you parts because he's your friend and he didn't give the money to charity. He took your money and left you hanging for two months and you've somehow found a way to use that for excusing him? I don't even know what to make of that....on top of that the guy has come on here and flat out lied about why he isn't getting people's orders out to them.

You shouldn't be taking people's money if you can't provide the service they paid for, there is no grey area or excusing that whatsoever. These guys are making money off of us they are not doing this for any reason other than that, stop making excuses for them taking peoples money and not delivering what they took it for. Hiring labor, task delegation or whatever bs circumstances have absolutely nothing to do with any of that.

Period end of story

It appears nothing has been learned from all the multiple "businesses" that have preyed on and played this community, it's just groundhogs day over and over again.

 

[vegasguzzi]

I will throw my two cents into the mix...this is my opinion and maybe it will give folks a moment to think about what could be one of the reasons behind what many are calling lack luster customer service.

I have ordered a couple of things from Matt....a 3FE vent hose and a 90amp Denso alternator (new, not refurbished). On the first order, it arrived a couple of days after Matt called me to explain why there would be two hoses in the box. One was an OEM one and the other was a new experimental hose that potentially had better qualities than the OEM one. He also threw in an OEM key.
The second order was the alternator. This one was a bit of a headache getting ahold of him via text / phone calls to find out the status. I did get ahold of him and about a week later I received the tracking info and about two weeks afterwards it arrived at my door...overall it was a two month process to get the alternator.

Here's my take on it.... I truly believe he cares about his customers and the Land Cruiser community. I also believe he takes on way too much and doesn't want to hire anyone to help him or have someone to delegate menial taskings to, such as communicating with customers, shipping, keeping up with inventory, etc... Maybe he has hired someone to help him before and got burned by a crappy employee, maybe he has issues with trusting other people to do work, maybe he doesn't understand the concept of delegating basics tasks to others so he focus on the big picture and keep the ship steadily moving forward...don't know as I have never met the man in person.

I will say that it is damn difficult to find quality people who have a good work ethic and a desire to learn if you are a business owner. It seems that the majority of people these days are satisfied with being average or mediocre and have zero desire to stand out and move up...we live in a soft world and few people want to do hard work. Those that do will outshine their peers quickly and reap the appropriate benefits.

Again, just my two cents ....take it for what it is worth.

I’m all for supporting small business. If you look at my rig you will see pieces and parts from many of our boutique vendors. However, you need to communicate and and respond to questions. When they stop acknowledging emails and texts, they must not want my business.

 

[hwgdds]

Has anyone seen @ToyotaMatt ? Haven’t heard from him in a while. I ordered some stuff from him 10 days or so ago and haven’t heard anything. I even texted him on his personal cell. Just hoping he’s ok.

I just ordered some manuals from him. We spoke on the phone a month ago and texted him a day ago about an order. He responded, so I know he is OK.

 

[Francis K]

I just ordered some manuals from him. We spoke on the phone a month ago and texted him a day ago about an order. He responded, so I know he is OK.

Let me guess, this was communication before you purchased what you were inquiring about?