D21FJ60
#LiveLaughLove.
Mine is serviced based, but, here we have a toyota dealership that will work on your lexus. Was driving an '00 es300 and it had the knock sensors (among many other things over the year I had it) go bad.
I took it in, and they did the repair and provided me a loaner.
To start, off they called me on my way to work on a Monday (was told i'd have the loaner until Weds) and said that since the ticket was closed out, they closed out the loaner as well, so they didn't have insurance on it and could I please bring it back? I figured sure, why not.
I had moved my shovels, etc the day before, since we were in transition from listing our house to moving somewhere. The loaner had the heavy duty rubber matting throughout so I knew it could be cleaned pretty easily.
So, I get to the dealer and pull in, go to get my key & talk to service adviser.
I come out to find the porter/whatever he is called (hereby referenced to as "mr. clean") is losing his mind due to the dirt in the vehicle.
First things out of his mouth:
"This is a problem, there are scratches everywhere, did you get all this dirt in here?" ::takes my gloves out of the back and tosses them on the ground::
I. was. pissed. Told him that the vehicle was not cleaned because I was called to bring it in early.
"Well that's management, you have to help clean this".
Yeah no, I went straight to the service adviser and said your guy out there is giving me a hard time. He started apologizing and beelining it to the bay, where mr. clean was on his phone with his manager.
I wouldn't have been so mad if I hadn't been treated dismissively by mr. clean when I started telling him it is not very hard to clean, simply needs a vigorous wiping- thanks to 'mud and my time working at various part stores, I know what is light dirt and how to clean it easily. Clearly this person did not know any of this.
He then proceeds to pull the mat out of the back of the loaner and finally decided to see if it was cleanable before I left, so he was in the back power washing it, while a line of cars is forming in the bay (no matter where you go in Manassas Virginia, traffic will always accumulate).
In the mean time I am getting my things out of the loaner and moving them to my Lexus, which in the midst of all this, the service adviser pulled up for me.
As I finish moving things into my car & admire the nice procession which is now forming in the bay due to the abandonment of the loaner in search of acceptable cleaning measure, by mr. clean, he comes over and starts apologizing and proceeds to tell me what I already tried to tell him, that there are no scratches (duh), and he only acted that way because someone brought a highlander in once that had been used to move heavy objects and caused $1,200 of damage.
Cool story bro.
I was polite enough to inform him that just because other people that come in here don't know anything about cars doesn't mean I don't, and the vehicle was only brought in due to being in the middle of a move with 2 toddlers and a pregnant wife.
Shouldn't have had to give an explanation in the first place.
I took it in, and they did the repair and provided me a loaner.
To start, off they called me on my way to work on a Monday (was told i'd have the loaner until Weds) and said that since the ticket was closed out, they closed out the loaner as well, so they didn't have insurance on it and could I please bring it back? I figured sure, why not.
I had moved my shovels, etc the day before, since we were in transition from listing our house to moving somewhere. The loaner had the heavy duty rubber matting throughout so I knew it could be cleaned pretty easily.
So, I get to the dealer and pull in, go to get my key & talk to service adviser.
I come out to find the porter/whatever he is called (hereby referenced to as "mr. clean") is losing his mind due to the dirt in the vehicle.
First things out of his mouth:
"This is a problem, there are scratches everywhere, did you get all this dirt in here?" ::takes my gloves out of the back and tosses them on the ground::
I. was. pissed. Told him that the vehicle was not cleaned because I was called to bring it in early.
"Well that's management, you have to help clean this".
Yeah no, I went straight to the service adviser and said your guy out there is giving me a hard time. He started apologizing and beelining it to the bay, where mr. clean was on his phone with his manager.
I wouldn't have been so mad if I hadn't been treated dismissively by mr. clean when I started telling him it is not very hard to clean, simply needs a vigorous wiping- thanks to 'mud and my time working at various part stores, I know what is light dirt and how to clean it easily. Clearly this person did not know any of this.
He then proceeds to pull the mat out of the back of the loaner and finally decided to see if it was cleanable before I left, so he was in the back power washing it, while a line of cars is forming in the bay (no matter where you go in Manassas Virginia, traffic will always accumulate).
In the mean time I am getting my things out of the loaner and moving them to my Lexus, which in the midst of all this, the service adviser pulled up for me.
As I finish moving things into my car & admire the nice procession which is now forming in the bay due to the abandonment of the loaner in search of acceptable cleaning measure, by mr. clean, he comes over and starts apologizing and proceeds to tell me what I already tried to tell him, that there are no scratches (duh), and he only acted that way because someone brought a highlander in once that had been used to move heavy objects and caused $1,200 of damage.
Cool story bro.
I was polite enough to inform him that just because other people that come in here don't know anything about cars doesn't mean I don't, and the vehicle was only brought in due to being in the middle of a move with 2 toddlers and a pregnant wife.
Shouldn't have had to give an explanation in the first place.
