My Baja Designs Light Bar issue has plagued me for nearly a year now, I fired off this message to Baja, Prinsu, and CBI today. We'll see how this shakes out.
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Jason/Trent/Prinsu/CBI,
I'm reaching out this morning to see if we can talk on the phone next week. If you recall, I worked with you all in June, 2018 and again in August/September 2018 on a warranty issue surrounding my S8 40" Light Bar. The light bar was purchased through Prinsu Designs in tandem with a Prinsu Roof Rack for my 200 Series Land Cruiser on January 25, 2018 and installed in March/April 2018. Almost immediately, I started to notice condensation and water build up within the housing of the Light Bar when the truck was exposed to the elements. I then worked with Baja in Late May/early June to have the original unit shipped back to Prinsu (which I paid for) to address the water issue, the light was returned and installed in late June. Moving to late July/early August, the unit started to malfunction to the point that it became in-operable---I suspected that the electronics likely failed after constant exposure to moisture. Again, we (Baja and I) worked to resolve the issue with the unit--you all sent out a complete replacement unit that we (Nick Atwell-Backwoods Overland and I) installed directly out of the box and onto the truck. Within a month, I again found that water was building up in the housing (mostly within the 2 outer lens compartments). This go around, I have opened the compartment to allow the water to drain from time to time, taking meticulous steps to ensure that the bolts were all re-installed correctly (criss-cross tightening/25lbs torque). Last weekend, Nick Atwell and I pulled the lenses again to allow the water to drain and this unit started to malfunction the same as the Original Light Bar back in August 2018--the 10" outer section on the drivers side flashed repeatedly for about 10 seconds and then shut off entirely--also on the outer section over the passenger side, 1 of the lights does not function at all).
**NOTE: In the attached embedded pictures, you can clearly see that the water and dirt/dust are able to penetrate the light housing between the front facing lens bolts
I took the time to upload this video to YOUTUBE for your review and assessment:
I'm reaching out today to figure out a path forward. I'm at my wits end with trying to keep a $1000+ product from being unusable. I want to understand how Baja and Prinsu/CBI can remediate this situation for me--I'm starting to think that this is a joint design/engineering issue with both Baja and Prinsu/CBI. I'm absolutely leery about putting yet another S8 Light Bar on my truck as I'm to the point that I'm pretty tired of this situation happening (over and over--pretty much the definition of Insanity---doing something again and again, expecting different results). I want to pose the following questions to both Baja and Prinsu/CBI to try to resolve this issue both for me and for future customers:
- Is the S8 Light Bar that Prinsu sells from Baja not compatible, not a good product to have on Prinsu Racks? This question focuses on the idea that the lenses on the S8 Light Bar are not completely sealed and the Prinsu Mounting location leaves the Light Bar exposed to all weather elements, thus increasing the opportunity for condensation and particulate buildup within the housing? More so, if the Light Bar were mounted under a component of the Rack, would that provide more protection for the housing? (Think FrontRunner Racks/Mounting location)
- When mounting the S8 Light Bar onto a Prinsu Rack, should the customer seal the lenses/housing with a silicon for added protection from the elements (which would fly in the face of the UService capability that Baja champions with it's products)? This is in relation to the first question but goes a step further in trying to mitigate the issue that I've continually experienced since the original unit was installed. Note: I'm not aware of the engineering design patterns of the S8 and if sealing the lenses with silicon would cause issues with heat dissipation. Thoughts?
- Are the Baja Lights not designed for areas of the world that receive a lot of rain/moisture? This is a real question--I'm on the east coast and we had 66 inches of rain last year--with a product that's designed and promoted for an arid climate (Baja)...maybe this is the issue that I'm experiencing? Note: The S2 Lights I have mounted on the side of the Rack (driver/passenger) have been great and there have been no issues of condensation build up).
- If Baja Designs can not guarantee this this issue can be resolved, can I please receive my money back from Baja or Prinsu/CBI for this product? I'm extremely serious about this request. It's entirely unacceptable that a year later, I still don't have a product that functions as designed and I should be treated fairly in this request. Yes, I understand this is probably the most extreme response I can ask for but I'm frustrated with this situation and I'm tired of dealing with it.
I look forward to your response to the questions and how we will move forward with this customer service issue. I hope that the resolution will be positive for all involved.
Thanks,
Jason Grogg