I have purchased Moen products for a few years now and they have been good except the faucet we installed in the kitchen about 5 years ago began leaking and could not be repaired. I chalked it up to it being an issue with the hard water we have here and just usage. While I was at Lowes yesterday I spoke with the salesman and he said that the warranty had expired so I just picked up a new one. I installed it this morning and after picking up my tools etc I decided to register it online. There was a comment box below the address box etc and I put in a few words about how I thought the faucet should have lasted longer than 5 years blah blah blah. I never fill these things out and not sure what possessed me to do it this time. Well, as I sit here watching the cubs and astros play my phone rang. After answering it the person on the other end of the line said that she was a rep w/ moen and wanted to know what and where my faucet was leaking. I was dumbfound to receive a call from them at all but on Sunday? I explained to her that it leaked from the valve body and the finish was failing miserably. She apologized and asked why we didn't try to have it repaired/replaced under warranty. I explained to her that the rep at lowes told me it was no longer in warranty and I would have to purchase another one. She expressed her displeasure with the box stores and how they misinform consumers to make a buck. Afterwards she gave me a choice of three different replacements that she could send to me as a replacement under warranty. It turns out that their warranty is for the life of the product as long as it is installed in the house it was originally installed in. Unbelievable. I made my choice from the selections she gave, told me she was going to waive the warranty processing fee and have the faucet over nighted to my house at no charge. Even as I type this I am in disbelief but wanted to share my experience with Moen. Too bad customer service like this has almost disappeared.