Actually, it this case, amazingly, he is on to something. Pioneer makes the head unit:
https://forum.ih8mud.com/threads/keeping-a-200-alive-forever.1237619/post-13606867
Just hit 2000 Miles on my 2021 and the Head Unit Just Died!
- Thread starter jglc2013
- Start date
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gaijin
GOLD Star
The pioneer head unit is not visible it is just below the screen or what is referred to as the Monitor in Toyo tech. The monitors were sourced from Panasonic so when they say two (2) they refer to the head unit and the monitor. it is very rare I see these changed or defective in the newer Land Cruiser. However does happen time to time as it is electronic. Please keep us informed I have 1500 miles on mine currently.
- Thread starter
- #64
I just got off the phone with the dealership doing the service, and they are indeed replacing both the Pioneer unit and the Panasonic unit (the multi-function display, I'm told).
After nearly ten days of waiting, they are telling me today that it's another 3-5 business days to get the Panasonic unit to their door for installation.
I have a feeling that they initially ordered the wrong part. Seems very unlikely that two components would have a problem.
I've spent the better part of today having an absolute fit with them over the notion that it should take that long to ship. I've ordered stuff from Amazon that ships from China and get it the next day. I simply don't understand all the delay, and I'm super pissed about it, in addition to the notion of having to have my interior torn apart.
I'm doing my best to maintain my composure, but am definitely going to lose it soon. This problem had better get fixed correctly, and quickly, or I'm going to make a ton of noise with Toyota corporate.
To ease your mind it only takes a screw driver and trim tool to remove those. Most everything you see there is trim around the Monitor and the shift console both sides and comes off pretty quickly and easily. The head unit unplugs just like a basic stereo. The only thing i would check when you get it back is the top trim around the Monitor on the dash there is a speaker directly underneath. These do crack (Pllastic) if not handled properly or disassembled gently. Uusally 3-5 days for us means the district warehouse( where you reside) does not have it. It should be coming direct from Japan if that many days. Sorry someone did not explain these to you.
fedex has insane delays due to backup in tenessee. Things are lost for weeks in my experience. Your car may qualify for lemon law. I believe 3 failures in a year? dealer will buy it back, maybe order a tesla cybertruck coming out in a few months.
CharlieS
GOLD Star
For a radio? You've got to be kidding?
OP - Take a deep breath - they're fixing you car. Right? Have a little patience, they're only human - they can't control shipping times.
It isn't a hard fix. Pop some trim off, remove and replace a couple of electronic modules, replace the trim. Tons of people (on this board alone) have done the same r&r to install Naviplus or Grom Vline.
The odds of something getting broken are fairly low.
Shipping times are insane these days - we're still in the middle of a global Pandemic after all. Millions sick and dying...
- Thread starter
- #69
RE: Lemon Law for a Radio. Agree, that's crazy talk. It's not like I have a cracked block or something!
RE: Easy Peazy fix, yeah, I get that, which is why I'm pissed that I dropped it off with them on the 1st, it's now the 11th, and yet everyone involved still seems to be slow-walking the solution. This stuff should plug and play in an hour.
RE: COVID-times, I wonder how much mileage people around the world have gotten from that excuse over the past 14 months. Bigly mileage, I bet.
This whole situation is one of a few things that happens to trip my personal triggers quite a bit. Clearly, the dealer didn't really look at things too closely at first, and clearly they ordered the wrong thing on the first pass. That lost time, and their not really owning up to it ("It turns out we need a second part. It'll be here Mañana."), is at the core of my consternation.
If we were just talking about the radio, I would not be having this hissy fit. I can't run the heat, so it's not really practical for me to try to take it to the places I was planning to take it. We're in the midst of getting what might be our last snow of the season, and instead of taking my kids to it, I'm sitting at home still waiting for the control unit for the climate.
I suppose if I really wanted to do my road trip to the mountains, I could take the dealer up on their offer to rent me a Ford Explorer, but to me that's about as appealing as borrowing some dude's underwear. No thanks.
In general, I get what you're saying. This is definitely a first-world problem. If this board were more about social justice and/or humanitarian concerns, then I'd agree that my bitching about this would be a tad extreme.
You're 100% correct that this is likely to turn out fine, but that doesn't change the fact that I'm 100% frustrated with a process that I think is taking waaay too long to reach its conclusion.
greynolds
SILVER Star
A few weeks to get parts is NOTHING. I waited NINE months for replacement tail light assemblies, under warranty, for my 2017 G-wagon. It certainly was one of the things that lead to my decision to trade it in for the LC, but a few weeks really isn’t something to get all upset over.
The lemon law suggestion is definitely way over the top here. The dealership is still on the first repair attempt among other things.
As others have said, this is a simple repair once the parts arrive.
The lemon law suggestion is definitely way over the top here. The dealership is still on the first repair attempt among other things.
As others have said, this is a simple repair once the parts arrive.
bloc
SILVER Star
To be fair, how much do you know about diagnostics on these things? If two parts are integral to the operation of each other they may very well have ordered the part it was likely to be or is more often the problem (possibly with advice from toyota corporate), and simply had to plug it in to see whether it works. Turns out it didn’t.
Modern vehicles have great diagnostics but if techstream can’t communicate with a module for some reason your ability to narrow down a cause can be really limited.
I get that it’s frustrating but given the facts here I don’t think the timeframe here is completely unreasonable. You did buy a quite rare vehicle that doesn’t have these kinds of failures often.
Also Fllaw1 knows what they are talking about.
- Thread starter
- #72
Could you still drive the G-Wagon while you waited?
To be fair, not much. I suppose if both parts are ultimately listed as replaced, then my sense that they initially got it wrong will be disproved.
Overall, I'm picking up what some of you are putting down, and that is that I should chill a bit. I will try to do that.
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The Touch screen controlling everything was the biggest negative for me about my 200 LC , I would have thought they would have just done controls similar to the 5th gen 4runner just Keeping it simple .
I hope in the future some smart person will do a touch screen like a iPad replacement just incase .
I hope in the future some smart person will do a touch screen like a iPad replacement just incase .
- Thread starter
- #74
Fully agree. If this were just about the radio, I would not be spazzing out, and would be driving around with the patience of Job.
greynolds
SILVER Star
Technically, it should have failed the MA state inspection with cracked tail lights. I got super lucky that the person who did the inspection didn't notice or I would have been driving a MUCH lesser vehicle for about 6 of those 9 months as there's no way I would have gotten a loaner G-wagon as the dealers simply don't have extras to be loaning out.
I wouldn't read anything into that. There's a decent chance that they'll just install both parts because they have them and it's easier than making multiple swaps. It will be covered under warranty, so the dealer will just bill Toyota for the parts.
Exactly. Yes, it sucks, but try to keep things in perspective here. Lower production vehicles ARE harder to get parts for (there's also no point in keeping rarely needed parts in the local distribution center) and though things have improved quite a bit in recent months, Covid has caused shipping delays on all sorts of things. A few weeks to get something like this addressed really isn't that bad.
You might have gotten a bit luckier with Lexus on something like this as they might have been more likely to overnight the part(s). I had pretty much the exact same issue early on with my 2006 LX-470 just a couple of days before leaving on a vacation to Canada. In that particular case, the AC was stuck on the max cold setting with no way to disable it (other than possibly pulling a fuse); I was half frozen by the time I got to the dealer. The dealer would have allowed me to take the loaner to Canada, but was able to get the replacement infotainment module shipped overnight and had the car back to me just in time for my trip. But that's one of the differences between Toyota and Lexus service and one reason why Lexus costs a little more.
There is an Android-based aftermarket option (search for Tesla-style screen in the forum) that people have gotten working. I believe it operates most everything including climate control. So if you have a unit that dies and you're out of warranty, there are options which are ~$1000 and give you a nicer touch screen
greynolds
SILVER Star
People have these working on 2019+ LC's? I thought the Tesla-style screens were only working on 2018 and earlier model years.
The Multi Function Display crapped out in the first year of my 2013 LC. It was replaced under warranty by the previous owner according to the service records. The replacement is going strong now 8 years later. At least you have a high probability that the replacement will last a good while.
I've only seen it on this forum on 2008-2015. I think Phoenix sells them for 2016+. I don't think there's a difference between 2018 and 2019 but I could be wrong. IF it's not supported yet I'm sure it will be at some point though
greynolds
SILVER Star
Yeah, I’m sure there will be something at some point and I’ll be very tempted if/when it happens.
