I'd be more concerned that almighty Toyota would focus on making a reliable computer, that doesn't randomly die and glitch, and that controls so much (100% unnecessarily) in a $90k halo vehicle.....before they add more functions that a phone does better.....and won't render a Land Cruiser useless far before the mechanical parts give out,
Just hit 2000 Miles on my 2021 and the Head Unit Just Died!
- Thread starter jglc2013
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- #42
All kidding aside, I completely agree with your assessment. I don't need Android Auto or Car Play, and would much rather have a more bulletproof computer. I am hopeful that this is just a fluke, and that perhaps the replacement hardware is (A) somehow more robust - perhaps produced on a better day of the week, and (B) maybe has a newer firmware revision that omits the spontaneous reboot option.
What good is a 500K mile chassis with a 100K mile computer?
The fact that it died is disconcerting, but that happens.
What pisses me still off Mr. T has the audacity to ask eight grand for this pile of turd electronics
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It will be mucho no bueno if it craps out after warranty. I really hope someone finds a way to delete the stock nav and replace with the simplified button operated HVAC controls like it was done on the 1st gen of 200. I might volunteer one day.
What pisses me still off Mr. T has the audacity to ask eight grand for this pile of turd electronics
It will be mucho no bueno if it craps out after warranty. I really hope someone finds a way to delete the stock nav and replace with the simplified button operated HVAC controls like it was done on the 1st gen of 200. I might volunteer one day.
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I was about to ask this exact thing. I really don’t want to have this type of blip on my radar, especially since I’m having the naviplus thing put on.
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There are some aftermarket Android-based Tesla-style screen options for the 2016+ that folks have gotten working. Most of those who have done it did so on the 2008-2015 models, but it's the same unit. Those are in the $1k range. Most I've seen still use digital controls, though I suspect swapping in hard controls and an aftermarket stereo would be similar on the 2016+ as it is to the 2008-2015 - largely just sourcing overseas and aftermarket parts.
Even though it's relatively small, given the number of issues reported it definitely seems like something drastic changed in the 2016+ head units. I might have thought a lot of these lockups were software-specific bugs (the 2008-2015 Nav uses Blackberry QNX, which is antiquated but generally reliable and stable, but I'm not positive Toyota is still using that), but given the complete failure here this is almost certainly hardware.
Glad this is being covered under the factory warranty for the OP. Very disappointing reliability, for sure.
- Thread starter
- #47
Here's an update on what is turning out to be a pretty frustrating experience with my dead head unit. Last Monday, March 1st, I dropped my truck off at my local dealership (not the dealer I purchased from, but the one that I typically use for service) to have them diagnose my dead head unit.
I went in with every expectation that they would tell me that the head unit would need to be replaced, and that it would have to be ordered. My prediction was correct, and I was told that it would be 3 to 5 business days to get a replacement. Figuring that the turn-around would be quicker, and not wanting to drive the truck without being able to control the climate, I decided to leave the truck at the dealership to try to keep the issue top of mind for them, and to make it available for immediate installation once the part showed up.
Fast forward eight days to today, and the part arrived, but it turns out that the head unit is comprised of two modules, and apparently the failed one was the one that they didn't order. The service advisor said that they were trying to source the module from both Panasonic and Pioneer, which struck me as an odd thing to say. I have always thought that these were Denso parts, and wouldn't really expect for there to be multiple vendors making Land Cruiser navigation/climate/audio modules. Perhaps she doesn't know what she's talking about.
The long and short of it so far is that after a week of waiting, I have to wait more because the dealer's service department is only just now figuring out what exact parts they need to sort this problem out. I am finding their delay to get to this point to be highly annoying.
I know that the root problem is not the dealer's fault, but with the amount of time that has passed, with the truck in their possession the whole time, you would think that just about any replacement part on the planet could get to Southern California by now, COVID or not.
Hopefully my problem is resolved soon, and that they are able to dismantle and reassemble my dash without screwing it up. I definitely expected to be far more than 2000 miles down the road before having service people taking things apart.
Once I get it back, I'll take a pic of the door jamb to get the manufacture date, so any of you with build dates in the same range can start fretting about your head units crapping out too.
I went in with every expectation that they would tell me that the head unit would need to be replaced, and that it would have to be ordered. My prediction was correct, and I was told that it would be 3 to 5 business days to get a replacement. Figuring that the turn-around would be quicker, and not wanting to drive the truck without being able to control the climate, I decided to leave the truck at the dealership to try to keep the issue top of mind for them, and to make it available for immediate installation once the part showed up.
Fast forward eight days to today, and the part arrived, but it turns out that the head unit is comprised of two modules, and apparently the failed one was the one that they didn't order. The service advisor said that they were trying to source the module from both Panasonic and Pioneer, which struck me as an odd thing to say. I have always thought that these were Denso parts, and wouldn't really expect for there to be multiple vendors making Land Cruiser navigation/climate/audio modules. Perhaps she doesn't know what she's talking about.
The long and short of it so far is that after a week of waiting, I have to wait more because the dealer's service department is only just now figuring out what exact parts they need to sort this problem out. I am finding their delay to get to this point to be highly annoying.
I know that the root problem is not the dealer's fault, but with the amount of time that has passed, with the truck in their possession the whole time, you would think that just about any replacement part on the planet could get to Southern California by now, COVID or not.
Hopefully my problem is resolved soon, and that they are able to dismantle and reassemble my dash without screwing it up. I definitely expected to be far more than 2000 miles down the road before having service people taking things apart.
Once I get it back, I'll take a pic of the door jamb to get the manufacture date, so any of you with build dates in the same range can start fretting about your head units crapping out too.
Well, that's nice. My 2021 HE has 9/2020 build date IIRC.
I’d be super OCD to make sure panels are aligned correctly and there is no cosmetic damage or unusual squeaks. Good luck.
That's odd indeed. But there was a member who had a fan fail on the headunit (and it was 2016+ IIRC) and he actually contacted Pioneer who refered him to a repair shop who was able to indeed repair the unit relatively inexpensively and quickly.
- Thread starter
- #51
I know! I am super bummed about this situation, but right now I just need to hope that they do things correctly.
- Thread starter
- #52
What's insane about this situation is that part of the reason why I traded my five year old BMW that gave me zero problems is that I was worried about it starting to have problems, and figured that getting into a Land Cruiser would surely mitigate the risk of things breaking on me.
And this happens right off the bat?!? WTF?!?
For those of you with rebooting issues I had a similar problem on my Tacoma head unit and I updated the firmware through the usb jack in the dash with a flash drive and it fixed it. I downloaded the firmware from some Toyota site. I have not looked for the maintenance menu on my 200 but I will look and see if it has one.
Bummer to the OP your new truck had this issue but electronics and computers crap out sometimes. Hopefully the dealer does a good job and gets your truck in original working order soon.
Bummer to the OP your new truck had this issue but electronics and computers crap out sometimes. Hopefully the dealer does a good job and gets your truck in original working order soon.
I have 2021 LC200 build 10/2021. So far at 4000 miles no issues what so ever, knock on wood.
bloc
SILVER Star
Statistically speaking you got it out of the way and shouldn't have significant problems going forward, because even if you are the unlucky one, these things are quite rare with these vehicles.
Just drive it and don't worry.
I got "nothing" but reading through these posts (w fingers/legs crossed) it seems like even the iconic "reliability" brand (Toyota) struggles too w infotainment issues. One of our boys is a GM at a dealership and his biggest/most frustrating service issues are infotainment related...
As the OP posts, one buys an expensive 4WD, droves it a few months.... and boom
My current 'Yota is the first I have ever owned that did not have a stem to stern infotainment redo....I'm dreading the day when it schits the bed....as we all know, it's not an easy install.
As the OP posts, one buys an expensive 4WD, droves it a few months.... and boom
My current 'Yota is the first I have ever owned that did not have a stem to stern infotainment redo....I'm dreading the day when it schits the bed....as we all know, it's not an easy install.
CharlieS
GOLD Star
Sorry to hear that your radio is broken. Hopefully they get you sorted soon.
If it is drivable, I wouldn't leave it at the dealer. If it is anything like dealers I've worked with, this doesn't change their sense urgency. It gets parked out back in the lot with all of the other cars waiting to be fixed, and not treated any differently than if it were home in your garage.
Then again, at least they can probably fit it into their schedule without an appointment more easily if they have it there.
I just hate leaving my rig places, I guess.
A couple of thoughts related to postings in this thread:
If it is drivable, I wouldn't leave it at the dealer. If it is anything like dealers I've worked with, this doesn't change their sense urgency. It gets parked out back in the lot with all of the other cars waiting to be fixed, and not treated any differently than if it were home in your garage.
Then again, at least they can probably fit it into their schedule without an appointment more easily if they have it there.
I just hate leaving my rig places, I guess.
A couple of thoughts related to postings in this thread:
- Toyota doesn't make the radio on this or any other car (nor does any automaker that I've bumped into, so far).
- Every component has some infantile failure rate.
- Following the bathtub curve there is typically a higher level of failures early in the life of any electronic part.
- Perfection is virtually impossible at any cost in large scale manufacturing, but the closer you get, the more outrageous the cost of quality.
- $h!7 happens, even to expensive Toyotas.
- It always sucks when we are the one to get the defective part.
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Likely the service advisor has absolutely no idea what they’re talking about.
