Overall I had a good experience with Aaron but had a little issue with the actual shipper that I think could offer a good lesson learned to all.
There was a miscommunication between me, Aaron, and the shipper that led to minor damage to my vehicle. The short version is to make sure the vehicle condition and photos accurately reflect the vehicle as it will be picked up. Communication with Aaron, timeliness of pickup and drop off, and documentation was all excellent.
Long version:
My truck (80 series, stock height, no factory rack) had both Yakima bars on the gutters and a basket on top of the bars in the photos provided by me to Aaron.
Those images were passed on to the shipper with a note that the basket was removed and only the bars would remain, but the shipper apparently interpreted that message as "nothing would be on the roof".
Upon inspection and loading, the shipper asked for the yakima bars to be removed but we didn't have a key. The shipper didn't decline transport and apparently made it work. During loading, I observed and heard the shipper ask how to open the rear doors because the door lock actuators were not functional and observed the shipper open the rear doors.
Upon delivery and inspection, we observed that the rear doors on both sides wouldn't open. The shipper originally started with "the rear doors never opened".
Then we observed that the gutter was the impeding object and that the gutter deflection was right at the Yakima bar mounts. The shipper slowly came to the realization that either they had jacked the vehicle up causing the damage or there was not enough clearance and the damage was caused by a large bump in the road. The ultimately acknowledged that they had caused the damage and the issue was on them.
The gutters did not bend back by hand and a quick roadside negotiation was had about compensation to fix the gutters. We agreed to a reduction in the COD.
After a little time with some hardwood and a deadblow hammer, the issue was mostly resolved.
So, just an awkward conversation on the side of the road and a little time to work the gutter back. Damage
COULD have been worse or could have happened to a more "pristine" vehicle and wanted to pass on the learning.
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