Getting My Roof Repainted (again!)

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Brian Macgyver said:
If the holes were welded you should see small pieces of metal taped to the underside. The tape should be burned from the welding if it is still there at all. Open my sunroof and that's what you see when you look in there.
From descriptions here, yours are not welded.

Thanks!

So the tape could mean it's welded however, if it was welded a magnet should stick to where the hole was right? I've tried to find the holes in the back with a magnet, but was not sucessful. I'm thinking they might have only welded the rear holes. Either that or I'm checking in the wrong place.
 
If they're redoing the roof anyhow, I'd go after one where you can see the edges of the circle and simply scrape down through the bondo until you see the metal roof and metal opening of the hole. They have to do the same anyhow - remove the bondo and refill it. If when you get there, there's just a plug of bondo that can be pushed down into the space between the roof metal and headliner, (my guess) then you should bring the truck to the shop and ask the owner why you paid for welding and got just bondo.

The magnet test is not conclusive because even with properly welding the holes shut there will be some bondo used to make a perfect surface. Scrape away. Use duct tape after to drive around without leaks until the repair begins.

DougM
 
Sooooo pisssssed offfff!

So I go to drop of the truck today and discuss the fact that the holes aren't welded and before I get to do that the guy I've been dealing with decides to refund me my $250 instead of dealing with the problem. So now I have a check for $250 and cracks in my paint where the roof rack holes were. There is no way I can get this fixed for $250. They screwed me over. I even told them they screwed me over, but I got no reaction other than "there is something wrong with the repair, here's your money back".

I'm not sure what to do now. The reason I went with this body shop is because it's what my insurance suggested and if I went with their suggestion they would warranty the repair for life. So I guess now I call insurance and complain, however what is wrong isn't really part of the insurance repair. It was something I added on since they had to pull the headliner and paint the roof anyway.

Sooo pisssed off.

Why is competent work so hard to find?
 
ARRRRGGGGGGGG

So because the repair to the holes was added to the claim, the insurance company isn't going to do anything about it. BBB, small claims court?
 
Bitch a little louder at your agent.
 
cruiserdan said:
Bitch a little louder at your agent.

Well their whole thing is that the fixing of the holes comprimised the repair and that they won't warranty what. Also I have Progressive so I really don't have an agent.... :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

I'm not sure how to bitch louder about this.
 
Derek,

It is time to let the insurance company REALLY pay!

If your roof leaks due to all of this CA rain, the insurance will cover it. If you present it with the angle that all of the electronics are getting wet and it could pose an electrical problem, they will repair the holes in the roof. But it will cost you a deductable. If it is $500 it may not be worth it, but if you have a $250 deductable, then do it. If your headliner is damaged, they will get you a new one (which I kow you want regardless).

Or, maybe it is time to switch. Call AIS. I did and it saved my over $800/yr with the same coverage! BTW, no affiliation, just a happy customer.
 
rockclmbr said:
Derek,

It is time to let the insurance company REALLY pay!

If your roof leaks due to all of this CA rain, the insurance will cover it. If you present it with the angle that all of the electronics are getting wet and it could pose an electrical problem, they will repair the holes in the roof. But it will cost you a deductable. If it is $500 it may not be worth it, but if you have a $250 deductable, then do it. If your headliner is damaged, they will get you a new one (which I kow you want regardless).

Or, maybe it is time to switch. Call AIS. I did and it saved my over $800/yr with the same coverage! BTW, no affiliation, just a happy customer.

Well it's not leaking, it's just cracking and my deductable is $500. I do however believe it's time to change insurance companies.

I think my next step is to remove enough of the headliner so I can inspect the rearward holes to see if they are welded up.
 
Did you ever look back through the sun roof opening?
 
cruiserdan said:
Did you ever look back through the sun roof opening?

I did, but due to a lip I wasn't able to see the roof where the slats were. I could see where the roof rack feet were but there was tape over the area so I could neither deny or confirm whether or not there was welding.
 
You paid them to weld the holes and repaint the roof right? Sounds like they still owe you to weld the holes and repaint the roof. Did the $250 cover both welding and repaint or just welding. You may wish to pursue small claims court as next step. Oh, but wait, you live in California. So, talk to the department of consumer affairs. They like to hassel companies that rip off their customers. I would still hold the insurance warranty accountable for the paint cracking. The body shop was responsible for providing a paint job that holds up. The body shop repaired the holes. There is no way the body shop can disclaim responsibility for the mess, and from you description the insurance company is on the hook for the paint warranty. There also is a state insurance commision. Also, some counties have their own consumer protection departments. If it is worth your effort, get them all involved.
 
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mold? did someone mention mold? I could've sworn I saw some mold from the leaks when you were over last week...

I'm pretty sure it was mold...
 
Rich said:
You paid them to weld the holes and repaint the roof right? Sounds like they still owe you to weld the holes and repaint the roof. Did the $250 cover both welding and repaint or just welding. You may wish to pursue small claims court as next step. Oh, but wait, you live in California. So, talk to the department of consumer affairs. They like to hassel companies that rip off their customers. I would still hold the insurance warranty accountable for the paint cracking. The body shop was responsible for providing a paint job that holds up. The body shop repaired the holes. There is no way the body shop can disclaim responsibility for the mess, and from you description the insurance company is on the hook for the paint warranty. There also is a state insurance commision. Also, some counties have their own consumer protection departments. If it is worth your effort, get them all involved.

Yes I paid them to weld to holes and repaint the roof (well the insurance and my deductible + $250 did). The $250 only covered the welding not the paint.
 
Well, there you go, the job was welding & repainting, and the two comprise a single job, contracted, paid by you. The fact that your insurance covered a portion does not affect at all that the body shop's obligation is to deliver to you all that was agreed. To the extent a refund is due, the refund should cover both the cost to weld the holes, any further body prep, and the repaint, as rectifying the poor hole repair requires another repaint. Weld, smooth, prep, paint - that is what you both agreed, and they failed to deliver. By refunding the welding charge, the body shop has essentially admitted that they screwed that part up.

I expect any unbiased third party, (judge, consumer protection agency, etc) would agree that you should be compensated not only for the repair of the holes, but the repainting that is required afterward correction of the defective hole repair.

To protect your own interests, presuming you want to take the body shop down to the mat over this, you should send them a letter, stating that the refund of the $250 is insufficient to rectify their inadequate repair, and that what you want is the holes welded shut, roof surface suitably prepared for repainting, and the roof repainted.

This gives them an opportunity to meet their obligations. If they do not agree to do so, then you have the foundation to move forward either with a consumer protection agency, your insurance company, or small claims court.

Obviously you need to decide how much aggravation you wish to endure in order to press your claim.

I think I would start with the insurance comapny. Since the paint is cracking, the job is obviously defective and there is no question who did the defective work - the insurance company's recommended body shop. I believe in any case your insurance company owes you a repaint. I don't believe they owe you another hole repair job. I believe the body shop owes you everything. See how much leverage your insurance company has over the body shop. The insurance company should lean on the body shop to solve the problem without costing the insurance comapany any money out of pocket. The body shop, if they want to stay in the good graces of the insurance company (and get future referrals), should be inclined to cooperate. If not, then there are other advocates with whom you can pursue rectification, against the body shop, and the insurance company.

Is it worth it, only you can decide. If you decide to go forward, I think you have a good case, presuming that the invoice from the body shop states "weld the holes" and you can establish that they did not weld the holes. The cracked paint in and of itself is proof that there is a problem somewhere, and I don't see how the bodyshop could argue they didn't screw up. The fact that they did not repair in the manner agreed puts them pretty deep in the hole.

If it were me, I would be inclined, once the body shop first refuses to redo the whole job, to find another shop. Not clear what kind of quality job you would get from a shop forced to rectify the problem. But you may have to give the another opportunity to refuse correct the problem prior to moving on to alternatives.
 
Thanks Rich for the advice :cheers:

The only problem I see before me now is that the job was done almost 2 years ago and I can't find anything in writing about a warranty. All I have is a spoken statement from the body shop that they have a lifetime warranty. At that point it's my word against there’s. Also the insurance company doesn't feel like they should warranty the repair because I "compromised" the warrantied repair with my roof hole welding addition.

Looks like first I need to verify whether or not the holes are welded. After that I need to get some quotes based on whether or not the holes are welded.
 
Derek,
spoke to my sis about it (my sister worked for State Farm).

Call the insurance co. b/c they paid for a job that wasn't done. But all they can do is tell the shop to fix it. Nothing more than that, if problematic, they can pull the shop off their list.

The $250 is a seperate issue from the repair. The $250 should be refunded b/c it's an overcharge. They never did that work so it was a "free" 250 .

Seperate from that is the repair to your roof. They need to honor the work originally contracted .
But it is the owner's responsibility so you are on your own in trying to make it right.
 
Just my own take on it all, but if you got your money back and the roof doesn't leak, just caulk the cracks, wipe off the extra caulk and spend the money on a lift kit so that no one will ever see the roof!!
When it is rocket science, they make it fly and make sure it won't break down. Then they call it good to go.
 
P.S. I bought mine rolled over and did not repair the dents in the middle of the roof. I fixed what was visible and left several dings up on top. I have to climb up and point to them before anybody knows the dents are there.
 
Just my own take on it all, but if you got your money back and the roof doesn't leak, just caulk the cracks, wipe off the extra caulk and spend the money on a lift kit so that no one will ever see the roof!!

You don't know who you are talking to;)
 
rockclmbr said:
You don't know who you are talking to;)



LOL!.......:hillbilly:


His roof gets waxed more often than my whole car does.......:)
 

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