I know there's a sub for discussing racks but it's pretty dead over there and I need traction.
Is anyone else here waiting on a rack from GOBI in Colorado? Have you received any word or response from them since the mass email last August regarding supply chain issues? Anyone who already has one of their racks, how is their customer service?
Ordered a stealth rack with sunroof insert mid-May of last year. I've sent 3 different emails since the email in August just inquiring on status and have yet to receive a response of any kind. Called yesterday and the operator transferred me to the department that could provide an update, but after 5 minutes of no answer it transferred me back to the Operator who took down a note for them to return my call. Still nothing
I don't want to cancel my order, I love the style of their racks and it has all the features I want, but with no communication back from them and a desire to get a rack up there I'm seriously considering it. If I do, are there any comparable racks out there? I want a basket style rack that has full roof coverage, still want the option to use my sunroof, and want a platform that I can easily walk around on or throw a chair on top of. What racks can give me all that besides GOBI?
TIA
Is anyone else here waiting on a rack from GOBI in Colorado? Have you received any word or response from them since the mass email last August regarding supply chain issues? Anyone who already has one of their racks, how is their customer service?
Ordered a stealth rack with sunroof insert mid-May of last year. I've sent 3 different emails since the email in August just inquiring on status and have yet to receive a response of any kind. Called yesterday and the operator transferred me to the department that could provide an update, but after 5 minutes of no answer it transferred me back to the Operator who took down a note for them to return my call. Still nothing
I don't want to cancel my order, I love the style of their racks and it has all the features I want, but with no communication back from them and a desire to get a rack up there I'm seriously considering it. If I do, are there any comparable racks out there? I want a basket style rack that has full roof coverage, still want the option to use my sunroof, and want a platform that I can easily walk around on or throw a chair on top of. What racks can give me all that besides GOBI?
TIA