Need a sanity check: car fell off lift getting new KO3s installed (5 Viewers)

[erobinson32]

I was getting new tires today at (a national tire place). They had the car jacked up, with all four wheels off. Evidently an employee leaned on the floor jack button, which started to rise and knocked my 80 off the jacks and directly onto the floor.

They have assured me that their insurance will cover all damage 100%. But, I’m looking for a sanity check for things to look out for other than what might be obviously visible. I wasn’t at the shop when this occurred, I came in a couple hours later and was briefed on the situation by the manager.

The only damage I can see is in the pictures posted. My muffler was also kind of ripped in half.

I’m assuming this landed directly on the rotors which I haven’t been able to take a look at yet. Anyone been through a similar situation? Not trying to get anything free that I don’t deserve, but don’t want to get taken advantage of either. Luckily nobody was hurt. Right now I most upset about the inconvenience this is going to cause.

 

[COS80]

I'd have it inspected and measured by a qualified body/frame shop. It seems unlikely for it to have come down evenly onto just the rotors, unless you mean the lift fell to the floor with the truck still on it.

 

[Kernal]

IME some tire shops will use 2-4 floor jacks (2 front or 2 rear, or 4 for the whole vehicle at the same time) to raise a vehicle instead of using the lift just because it's quicker (or because they don't have a lift in each bay).

Question is, did the lift do that damage or did it come down on the floor jacks, or both?

One big concern would be any damage to the drive train and undercarriage components ie: if something was under the vehicle when it came down or if the lift itself pushed up on anything causing damage like a cracked transmission/transfer case, dented lower oil pan, cracked upper oil pan, bent axle housing, damaged driveshafts, dented fuel tank, damaged brake lines, fuel lines, suspension tweaked, frame bent, etc, etc.

Either way IMHO it needs a major inspection done by a Toyota dealer and a body/collision shop.

Demand new Toyota parts for anything damaged, including the exhaust system.

 

[erobinson32]

IME some tire shops will use 2-4 floor jacks (2 front or 2 rear, or 4 for the whole vehicle at the same time) to raise a vehicle instead of using the lift just because it's quicker (or because they don't have a lift in each bay).

Question is, did the lift do that damage or did it come down on the floor jacks, or both?

One big concern would be any damage to the drive train and undercarriage components ie: if something was under the vehicle when it came down or if the lift itself pushed up on anything causing damage like a cracked transmission/transfer case, dented lower oil pan, cracked upper oil pan, bent axle housing, damaged driveshafts, dented fuel tank, damaged brake lines, fuel lines, suspension tweaked, frame bent, etc, etc.

Either way IMHO it needs a major inspection done by a Toyota dealer and a body/collision shop.

Demand new Toyota parts for anything damaged, including the exhaust system.

Thanks for the feedback. I’m going to get it checked out fully by a shop of my choosing. At this point I’m most upset at the time this is going to cost me.

 

[Kernal]

Did the lift do that damage (by pushing up?) or did the vehicle come down on the floor jacks, or a combination of
the lift and floor jacks??

 

[erobinson32]

I asked for any video but don’t expect to get anything.

They said it was up on 4 floor jacks, someone accidentally raised the lift beneath and knocked it off the floor jacks onto the floor.

 

[Malleus]

It's be nice to know where that shop was, so we can stay away from it.

I'd want the axle housing inspected by a Toyota or Lexus (Lexus would be my preference) dealership to determine what damage, if any, occurred at the wheel/axle it fell on.

 

[cruiserpilot]

Someone MUST have taken a picture on the ground, ya know for insurance purposes. You need a copy of that.
There should have been a record of the car on the ground 'in situ'.

 

[Malleus]

You may have to pay someone there for it, but I agree (and I'll bet everyone there has a picture of it), you should be able to find a picture.

 

[80t0ylc]

I was getting new tires today at (a national tire place). They had the car jacked up, with all four wheels off. Evidently an employee leaned on the floor jack button, which started to rise and knocked my 80 off the jacks and directly onto the floor.

They have assured me that their insurance will cover all damage 100%. But, I’m looking for a sanity check for things to look out for other than what might be obviously visible. I wasn’t at the shop when this occurred, I came in a couple hours later and was briefed on the situation by the manager.

The only damage I can see is in the pictures posted. My muffler was also kind of ripped in half.

I’m assuming this landed directly on the rotors which I haven’t been able to take a look at yet. Anyone been through a similar situation? Not trying to get anything free that I don’t deserve, but don’t want to get taken advantage of either. Luckily nobody was hurt. Right now I most upset about the inconvenience this is going to cause.

View attachment 4004268

View attachment 4004269

I asked for any video but don’t expect to get anything.

They said it was up on 4 floor jacks, someone accidentally raised the lift beneath and knocked it off the floor jacks onto the floor.

If the floor lift was pretty much centered under the vehicle, I would be surprised if it hit the floor at all. That would explain your muffler damage. Also, possibly the rocker panel damage. When a floor lift is properly used, they align certain attachments on the floor lift to your frame or axles to support the vehicle on the lift. Being that it was accidentally raised and proper support wasn’t accomplished, this action could’ve damaged the U joints on your driveshafts as well as your muffler. I would also inspect for damage on other components, such as brake lines.

 

[leonard_nemoy]

Wtf.......

 

[Godwin]

Crawl under the Cruiser and takes some pics of where you think there may have been damage, then post them here for the collective evaluation.

 

[vipergrhd]

Wtf.......

Beat me to it, I would find all the stuff that could be damaged from falling off.

 

[thatcabledude]

Check the brake dust shields.