Diff Kraken
SILVER Star
Went back to Koons Tysons Toyota today. Long story short, the service manager said I should purchase new center caps, email him the receipt and Koon's will reimburse me.Some limp-wristed dumbass put way too many ugga duggas on those poor wheels.
Probably put 250lb ft. Zero fcuks given.
It was not an easy or quick process and involved management watching service bay tapes from yesterday to try to find evidence of someone damaging the center caps - they couldn't find any evidence of it. I will say the tech used a proper torque wrench to tighten the lug nuts. Took an hour of back and forth with 3 levels of service advisors/managers to convince them that they did in fact damage the center caps, rather than a magic leprechaun coming to my house in the dead of night on Monday with a small hammer to smack little marks in my center caps.
I'll try not to forget, once time and hassle is considered, there is really no such thing as a "free oil change" - even under warranty.
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