Not impressed with customer support there. Emailed with questions about my 2.5" reservoir shocks hoping/asking that my email would make its way to Dylan since he had the same shocks on his 80 series. I figured who best to ask. My questions really dealt with how his truck was set up compared to mine and how he set the shocks up. I figured it would give me a baseline to compare against how I perceived how my shocks performed.
Was passed to sales who told me they would pass me to tech support. Several days would pass after each time I was passed off before I would hear back. Ultimately, I never did get an answer. The "customer support" just fizzled out and I quit following up figuring if they were interested in helping I'd of had an answer.
For me, that was enough to convince me that if I had it to do over again I would look at King.
I'm sure Dylan is a great guy. No doubt he is busy and the likelyhood of dealing with him direct was slim. It was a big ask...I get it. Still no excuse for poor customer service from the company.
Was passed to sales who told me they would pass me to tech support. Several days would pass after each time I was passed off before I would hear back. Ultimately, I never did get an answer. The "customer support" just fizzled out and I quit following up figuring if they were interested in helping I'd of had an answer.
For me, that was enough to convince me that if I had it to do over again I would look at King.
I'm sure Dylan is a great guy. No doubt he is busy and the likelyhood of dealing with him direct was slim. It was a big ask...I get it. Still no excuse for poor customer service from the company.