you can do do what you want. I'll support who i want. and I'll offer my advice from what I've seen. your experience is noted. I'm sure their product is mostly great especially when it works. most people are happy with them i admit. but I'm not willing to take my chances with them due to their customer service alone. I'm too unlucky and there are too many other good choices. what would this forum be if we didn't listen to others success and failures? I'm choosing to listen to others who had issues with the product and their lack of support.Haven’t had a single one of 3 pairs (so 6 UCAs) break over the last 5 years of using and abusing them.
Also, I think it’s important to consider “other’s experiences” in context before one goes about ragging a company that they’ve had absolutely zero experience with. Toyota UCAs and LCAs break too, and Toyota sure as hell ain’t going to warranty those parts beyond 12 months. Other companies’ UCAs break too...