Sorry to hear of the struggles, not least of which is your wife’s illness. My sister faced a similar diagnosis, and is now 3 years out from treatment cancer free.Hi guys,
It has been a long time. I want to make some announcements.
- I apologize for the delayed outstanding orders. I will post a list of all outstanding orders by 9 pm (ET) today. And I will give a new estimate on delivery. After that, I will reach out to you guys by PM or email. We have several options: A. full refund if the new estimate will not fit your timeframe, B. wait until the updated delivery date. Note: You can request a full refund at any time. The bottom line is I will not take your money and run.
- I also want to update you on my family and my day job. It may sound unprofessional to share personal life with customers. But the 3d print business never separates from my own family. My wife had been managing the logistics including orders and shipping. If you received a small bag of gummy bears in your order, it is her idea. Until we had to fight her cancer (lymphoma) from mid-2021. Then you see how bad I am at managing stuff. Fortunately, she was at State 1. But radiation therapy was no joke. Long story short, she is getting better. For my day job, I have been doing an OK job. I have 3 journal papers accepted and 1 under review in 2021 and 2022. These are all related to 3d print (rapid prototyping). I was also awarded teaching excellence.
- I am not taking new orders after 11:59 pm, Feb. 28, 2022. The business may come back in September 2022, with upgraded equipment. I have been talking with industrial 3d printer (selective laser sintering (SLS)) manufacturers from industry and academic exhibitions and conferences.
- In summary, I apologize for the frustration caused by my delayed production and delivery.
Best,
Ben
Of course, your professional job and family obligations take precedence over the side gig. I’m often surprised when people get jumpy with forum vendors who offer excellent product with less than retail consistency. They should remember that these are side gigs, and adjust their expectations accordingly.