My VL65 also came in today and was damaged. I really had no concerns that it wouldn’t be made right until reading the other forum members post. I’ll give Lu the benefit of the doubt until proven otherwise, he took care of my order after they lost the first one after giving me a tracking # that didn’t update for a week -sent a text today but it would have been close to their closing time: havent heard back yet. Hopefully everything is on the up and up with shipping insurance - I did pay $2 extra for shipping (no idea why - thought maybe it would get here fas]ter so selected it) and ends well.
Also: this unit will be paired to a Zamp 100w panel and Zeti Goal Zero 1250 for I hope continuous use.
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My VL65 also came in today and was damaged. I really had no concerns that it wouldn’t be made right until reading the other forum members post. I’ll give Lu the benefit of the doubt until proven otherwise, he took care of my order after they lost the first one after giving me a tracking # that didn’t update for a week -sent a text today but it would have been close to their closing time: havent heard back yet. Hopefully everything is on the up and up with shipping insurance - I did pay $2 extra for shipping (no idea why - thought maybe it would get here faster so selected it) and ends well.
Also: this unit will be paired to a Zamp 100w panel and Zeti Goal Zero 1250 for I hope continuous use.
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Keep us up to date on the status of the offer for restitution. I am finding it odd that so many if these units are arriving damaged. When I saw a YouTube video of an unboxing of a VL60, it had an extra layer of protection that I didn't have on mine. Mine just came in just a single taped up cardboard box, and the damage is really quite odd. I've studied the photo that you posted, and that's just weird damage.
So far, I've been offered a new plastic cover piece and $40 partial refund. The things is, the plastic corner piece doesn't appear to be replaceable without prying it from the metal casing which would damage the metal lid. With that said, I've asked for a replacement lid. But, that doesn't resolve the moderately sized dent.