^^ I could agree more with you
@abuck99.
Some ammo for you @tmdvpike
Problem you'll have is they've, apparently, already pulled apart. If that is the case, the evidence may be gone. The fact they didn't say sorry we'll take care of it. Or that OP doesn't give detail other than "wheel bearing was shot" is indication they don't intend to live up to there incompetence.
They should've of given reason why it's "shot". If a failure of locking as uHu has seen, then why not say that. But again, to get to the point of rotor rubbing on caliper in 9K miles, indicates bearings got very very loose. I just have hard time with even failure at locking washer point and setting up adjusting nut too loose, with bearings getting that bad so fast.
On my 01 LC I found DS snap ring not locked (tabs not bent) at 97K miles on clock. Toyota records indicate Dealer serviced bearings at 30K miles. That's 67K miles with loose bearings due to adjusting & locking nuts walking off. I still to this day have all the factory wheel bearing components in my LC at 167k miles, except snap ring, claw washer and locking ring. Bearings were pitted and scored at 97K, and still look bad, but serviceable. I've pushed these bearings, just to see how far they can go in such bad condition. I'm convinced that they'll last as long as I keep servicing every 30K miles properly.
I'll add my first bearing service I did (97K on LC) was done improperly setting way to loose (~10ft-ftlb), and scored (grooved) yet one more set of claw washers. Claw washers that are scored is from loose bearings chatter. This is what has lead me to put a great deal of time and study into our wheel bearings. That service I did, I thought FSM was wrong (set to loose at 57in-ftlb), I've come to learn I was reading it wrong. I went to a Toyota shop foremen and he read wrong as well, but felt to use 4Runners old torque spec of around ~18ld-ftlb would be better. Breakaway preload is the key, that the ~57in-fllb (inch) is only starting point. Most mechicais just use old school and don't read the FSM, others like myself miss read. But even setting to loose for 30K miles, after being very very loose with adjust nut walking off for 67K miles, the bearings did not fail.
That's why I say he/you need to get down there NOW with witness that knows what to look for.
Here is one that was walking off with >20K miles on the job (wheel bearing job), that tech bent all tabs inward. Bearing and race where still good. Claw washer, axle teeth, hub flange, cone washers and snap ring not so good. Interestingly is both side where done like this and PS (right) was damaged the most.
The Tech that bent all five tabs of locking ring, just over adjust nut, must have been on something.
These bering where very loose >20K miles, but look better than my 01LC. No failure here.
Claw washer scored (grooved) typical of loose bearing set-up. Which makes bearings even looser.
Excessive vibration (chatter) and probable snap ring gap set to wide on last service, pound this hub flange face. Teeth where noticeable (from back side) worn as well.
Snap ring and cone washer where pounded as well, and not serviceable.
Someone with an 98LC, that drives by my house has noticed my fleet of rig's transforming (restoring's) this summer and now go up for sale. He stop by this morning and asked if I'd look at his 99 LC 225K on clock, that's only had oil changes done every 5K miles. Other than that, when failures accrue it goes in the shop. He's asked that I restore or at least look at his. If I do I'll get into bearings, undoubtedly, and measure something this thread has got me wondering. That is with adjusting nut, locking ring and locking nut on how far can they walk out before hitting the hub flange. Hub flange would stop nuts from walking off totally. The adjust nut does stick out passed the hub flange mounting surface IIRC, but hub flange has an indentation to accommodate the locking nuts' protrusion. This gap between locking nut & inside of hub flange is the maximum the nut can come off. But if the locking nut and ring was not put in, then it would increase the distance the adjust nut could walk-off greatly. This would be very destructive, and cause failure of bearing much faster, and do much more damage to all components.