Utterly miserable day with the GX. Took it to a shop that has done awesome maintenance work for me over the last 2 years and had an awful experience.
was supposed to be a basic check up ahead of a road trip in May, and asked them to try and diagnose some creaky, squeaky suspension noises (icon stage 2 and SPC light racing UCAs with < 10k miles).
get a call an hour or so later claiming i need 1 major and 1 minor repair:
- front kdss sway bar is tilted severely (up on the passenger side, down on the drivers side) and has slipped so far to the driver's side that it's rubbing the steering knuckle on turns. fix: all new bushings for the front kdss sway bar and a "reset procedure" (cracking the actuators and letting the truck level back out)
- brake fluid flushed and replaced
confused at these suggestions because the "kdss reset" and a brake fluid flush were done at this shop's other location (not a chain, just 2 locations here in GA) back in September. i mention this to the guy at the shop, and he says that the 2 locations don't share records, but he'll reach out to them and sort things out.
this leads to back and forth calls with the shop service rep throughout the day. im told that the brake fluid needing to be replaced again is "totally normal" and that the other shop has no records anywhere that mention the kdss bushings being shot and the sway bar off kilter. that all they did was the re-leveling procedure, never touched the sway bar, and that "someone" must have loosened the bolts after they worked on it, and that's why my sway bar is all out whack. in short, i have no leg to stand on for a warranty claim.
well, this is odd, because i have a diagnostic record from the other location prior to the kdss reset procedure stating i need new bushings and a new sway bar, with pictures of the sway bar off kilter and rubbing the knuckle. hell, i have the bushings in my truck. they've been there since i brought it in for the kdss reset where i was told that the other tech was wrong and all they needed to do was reset the kdss.
i explain this to the service tech. apologize for him having to keep going back and forth between me and the other shop. he says he'll get back to me.
get another call from a more senior person at the shop. same thing. claims they have no records anywhere describing the sway bar or bushings. says he doesnt like that im insinuating they're trying to avoid honoring the warranty. things get heated, and he says that i need to decide if i want to pick up the truck or pay to have them fix the issues. out of frustration, i kind of snap and say im not insinuating anything - that im pretty clearly accusing them of dodging the warranty and taking accountability for their work.
10 minutes later i get to the shop and, wow, complete 180 by the service rep. magically he found records in that 10 minute window that he never found alllll day in hours of talking with ownership and the other shop. guess what? those records show that im right. they show that the other shop botched the repair, and they want to fix the work for free to make things right.
im floored. they're never touching that truck again. 5 hours of phone calls, getting called a liar, getting accused of trying to cheat them out of a warranty claim, and then, only after i say im taking my truck home, they find the records. i've worked in consulting for the last 6 years. issues happen with unhappy clients. if ever called a client a liar when there was a piece of evidence that i was wrong, i'd be s*** canned so fast.
if anyone has a shop in GA that knows this platform and does good work, let me know. i love ACC, but they've got like a 4 week lead time right now. im hesitant to let things go that long, especially with a road trip planned in may. i'd do the work myself, but i don't have a flat piece of pavement to put the truck on jack stands.
