I've kept pretty quiet on this topic, well, because why beat a dead horse? To my own weakness, I have a hard time with this whole topic to begin with. I consider Matt a friend and have quite a bit of empathy. I've never met him in person, but I have conducted business with him in the thousands of dollars over the last 10-15 years. I wanted to write this with a mindset of being neutral, but also exploiting what I believe the source of the issue is.
First, let's be honest...most one-man-band shops that are run by members of the same community they are selling to...are NOT "amazon.com" types. They are typically buried in parts, mostly used/refurbished with maybe the one source of a new part they have the market on, have strange (compared to modern e-commerce) business models and methods of conducting business. Examples: DON'T PM ME, PM ME, LEAVE A VOICEMAIL, DON'T CALL, I'LL CALL BACK IF AND ONLY IF I CAN HELP YOU, CHECK MY BAD SELLERS THREAD, on and on and on. I mean, sheesh. You gotta rub this one's belly....you have to sing "she'll be comin' around the mountain" to this seller...but only after 4pm eastern...and this seller only sells online, but returns messages on an entirely other platform. I mean my God...Yet, they have the parts we need....so we rub the bellies, sing the songs, and do the thing....all so we can get that part for our cruiser. This isn't unique to old Toyota's. I've experienced the same people in the air-cooled porche/vw community. I hate it, find it incredibly annoying and they know who they are.
That being said, we are all just enthusiasts trying to get along, share in this amazing journey and hobby and make a dollar or two (or spend, in my case). So, I will respect and have empathy towards all of us. Now...with Matt. This man is a horrible business man and I have told this to him over the phone on multiple occasions. He's a VERY experienced and clever Toyota mechanic....with a wealth of information and ideas. He's also very good at finding things and putting little packages together for you and me. If he was allowed to run the back shop of a business, with the role of "procurement" he'd excel, here. However, I'd never put him in front of a customer. He rambles, goes off topic, has no sense of time management or organization...and worse zero situational awareness. Honestly, it is VERY VERY in-line with a family member of mine that has had addiction problems in the past. Same behavior. In and out of the public eye, organized one second and a total mess the next. Now, I'm not insinuating anything of Matt, I am just connecting dots and speculating. I love the guy, like I would any community member that shares the love of classic Toyotas we all do, you know?
I can't tell you how many times I have read these "bad seller" complaints....with many of you (like me) have waiting months to get a small part. I slap my forehead and just mumble "damn, Matt...you gotta take care of this, brother...." as
@jclark said we all want our members and enthusiasts to be successful. We are, after all, a family here. If we all got together in person, I know that our empathy and friendship would be amazing.
So, to Matt, we care for you and your success, wish you the best in overcoming whatever demons you may be fighting...even if that is just organization and time management. You can do this, we are here to help. In the meantime, might I suggest a bill-on-shipment model, halt taking payments on order submission, communicate orders (can be automated), set up a ship day, and get after rebuilding your empire...which I believe can be an incredible source and service for this community.