Update/Full disclosure:
I made a post. Matt called me 30 minutes later give or take 2 minutes. Super cordial, professional, and dare I say even apologetic. Short version - he fixed it. Stop reading here if that’s the important part for you.
Longer version - Matt went into his stock, sent photo/video of the part I ordered, the shipping label and package, even updated the shipping address as I’ve moved since the order was placed. Incredibly easy. I cancelled the CC dispute; my bank will sort things with his bank, USPS shows delivery scheduled for Saturday, 8/31. Everything ultimately ends up as a win for all parties involved. I’ll post an update when the package shows up because we all enjoy closure.
Even longer version - would I do business with the site again? Yes. Would I call Matt direct after ordering knowing how the business works and the backlog he’s sorting through? Absolutely. But I have the luxury of having that phone number now (and really hope my project is actually complete, but I know we’re all full of s*** when we ever say we’re “done”). Matt and I had a bunch of good conversation, I suggested he update the website/contact us page to include instructions or a link to reach out here on the forums vs email as it seems more efficient for all parties. Is that my job? No. Would it have simplified things in my case? Probably. Do I think the regular customer needs to play internet investigator to complete an order? No. I’m by no means trying to drag Matt or the business down but if everyone ends up better with some honest, grown up conversation and improvement we all win in the end. Especially if parts in stock get shipped to projects in progress. Unless you all just enjoy the to do list…
I’ll keep everyone posted on delivery. No I wont hold him responsible for USPS, we ALL know better than that.
