So I'm the owner of the 3 tone Pathfinder that Eric posted. I can confirm that his customer service has been fantastic and very helpful. Their products that I have use Chassis Saver and Monstaliner are outstanding! I've used Chassis Saver on a number of projects including customer projects now and have nothing but good to say about it. I've only used Monstaliner one project (the one your saw) but doing the 3 colors taught me allot about the product and their customer service.
I signed up to this forum because I saw the post I quoted. I've been around here many times before searching for information on unrelated projects but never felt the need to join until now.
This guys has all the signs of a classic disgruntled customer trying to bully his way into getting something he doesn't deserve. First off the only thing you posted to support your claims is the final part of this issue. It appears he's just had enough of dealing with you and threw in the towel. How convenient that you avoided posting any other part of the conversation or any photos of the prep work or damage. I'm a very big advocate of providing top level customer service but with that said you can only do so much for someone and we've all seen those customers that are completely in the wrong and keep pushing and pushing and complaining and fighting. In this day in age it turns into them trolling websites in an attempt to accomplish the, "I'll show him" agenda. You've shown us not a single picture or anything to support your claim. Here's is what I'm betting took place. I bet you ether didn't apply it properly or damaged it while expecting it to be invincible and now want him to fix your error.
Sorry guys for stepping in just for this but what this guys is doing is complete BS. Never and I mean never take the words of a disgruntled customer that feels the need to troll like this. 9 times out of 10 they are in the extreme minority as far as customers. Their goal is to bring down the big bad company that didn't jump when they said jump. They know damn well they had a big part in the product "failing" but they will never own up to it because they feel it's the business's responsibility to fix their errors.
Here is my experience dealing with Eric. I was going to paint my truck to look the way it does now. I was talked into using Monstaliner instead and couldn't be happier with it. Eric advised me whenever I had any questions and even offered up his cell phone number so he can be reached after ours. Once my truck was finished I took it to go wheeling 12 days later and damaged the finish on the front bumper. I smashed it into a rock. A couple times lol. The Monstaliner did come off in that area but we're talking about a 5000 pound truck smashing into a big rock. I've used another bedliner on my bumpers before Monstaliner and believe me when I tell it it came off when that happened before. None of them are invincible. They can be damaged. However Monstaliner it's strong as hell and prevented me from having nice pin stripes down the side of my new finish from all the tree branches on a very tight trail system.
Well anyway onto my point. The damaged was cause by my own doing and I told him I was going to order a few repair kits because I'm sure I'll be doing it again in the future. He told me not to place my order and he would send me some for free to repair the area. Now that's good customer service and not what this guy is claiming.
Sorry buddy for calling you out on the BS but I'm not buying it. Now how does it feel to have some step in and smash your credibility into the dirt? It sucks doesn't it? Magnet Paints and Eric have been nothing but good to me as a customer since I started using their products. I've learned allow about how to use them properly and never once claimed anything was a bad batch because I didn't apply it properly. If you're looking for a miracle in a can you're not going to find that. I can go buy the best paints on the market and have them looking like a complete mess if I don't apply them correctly or assume they can withstand road side bombings lol. You claim you got a bad batch but why are you the only one complaining? Do you think they make batches by the gallon? If it was a bad batch I'd bet you'd find a whole lot more people bitching about it than just you.
Oh and here is a couple shots of my ride taken 2 days ago looking awesome as hell with her 3 tone Monstaliner finish.
If you want to see the damage to my bumper check out the video at the link below.
https://www.youtube.com/watch?v=YKDkBoEhM6I