Massive radiator leak with overtheat

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Sounds good. I'd like a call and I did set one up and called 3x this morning. Heat does bad things and I hope this comes out well for all of us. Gina mentioned only a HG and radiator, nothing else. So Thank you for saying you'll make it right the way you have stated.


I'm the one who set your appointment, mentioned my background, we had a lengthy conversation. We will thoroughly test every part of the cooling system, we will have the head checked at the machine shop again, I will personally measure the deck of the block. We will stand behind any consequential damages, and I'll more than likely drive the darn thing to you myself. This isn't a pissing contest, I'll make this right and I called and left a message with you today, I have it on my office phone for gods sake. I'll call you tomorrow again this doesn't have to be this hard, no sugar coating just doin the right thing. Of course the tech shouldn't be stacking things on your radiator!!!!!! I know Gina shared with you my intentions on this and given the chance would validate your complaints in a civil manner. This is the reason for public forums. Believe me when I say things can and will go wrong sometimes on big repairs like this. It's how we handle the issue that determines our moral fiber.
 
I think these well respected members just don't jump to conclusions based on one person's view of a situation. I have seen multiple posts like this and see that there are typically two sides to every story and that it is best to not jump to conclusions until all of the facts are out there.

Also, people make mistakes. It happens all of the time. I'm confident that the Toyota dealership will handle things with the utmost professionalism. It's what Toyota does.

Who determines the facts? You sure as heck aren't walking in my shoes presently. Professionals call when they say they will and train their techs better than I've documented.
 
In my shop, we always handled parts such as the radiator carefully, so we didn't damage it. I would have fired any of my guys who stacked parts on top of a radiator core. Another thing, i NEVER allowed parts to be left sitting on the the floor, that's a sure way to cause an accident, or end up with missing parts. Plus in my shop, each bay had a parts cart assigned to it, that way we had a safe place to store all the parts we removed while working on their car.
 
Don't delete this thread!!!! It's sooooooooooo obvious they F'ed up WITH pic's to prove it! Don't crawfish now. So many people, once the 'big heads' get involved start to back out. Stay strong. You were done wrong & people need to know. Just cuz 'they' NOW say your wrong doesn't mean s***. You were burned. PERIOD! F' em & make them make it right!
 
Don't delete this thread!!!! It's sooooooooooo obvious they F'ed up WITH pic's to prove it! Don't crawfish now. So many people, once the 'big heads' get involved start to back out. Stay strong. You were done wrong & people need to know. Just cuz 'they' NOW say your wrong doesn't mean s***. You were burned. PERIOD! F' em & make them make it right!


He didn't ask to delete, just LOCK it. So no more posts can happen and it doesn't go away so everything everyone stated is saved...for posterity.

BTW @beachcomberspi , @beno is not a moderator and has no power to lock a thread. He is the knowledge, the Obi-Wan-Kenobi of the Land-Cruiser world, only second to @cruiserdan , the Yoda of all things Land Cruiser......

The folks you want to ask that of are:
@woody
@Mace
@Gumby

Good luck to all!
 
He didn't ask to delete, just LOCK it. So no more posts can happen and it doesn't go away so everything everyone stated is saved...for posterity.

BTW @beachcomberspi , @beno is not a moderator and has no power to lock a thread. He is the knowledge, the Obi-Wan-Kenobi of the Land-Cruiser world, only second to @cruiserdan , the Yoda of all things Land Cruiser......

The folks you want to ask that of are:
@woody
@Mace
@Gumby

Good luck to all!


I moderate the 200 series section actually. :)
 
I moderate the 200 series section actually. :)

I stand corrected!
(Why doesn't your name show up in the "staff" section?)

Heck, now I see that @Romer and @nuclearlemon are moderators on this section......Sorry!
 
Because "Staff" are only three people: The "SUPER MODS": Woody/Gumby/Mace

They can lock a thread in any section do anything they want.

For this section, Ken Romer and Igi are the people to contact-- though Woody and his two amigos are fine for it too.
 
'big heads'

If you can"t see the conflict of Interest your not paying attention. LFD2037 Is Correct .
 
Good to see this may have a happy ending. I just had my 56th birthday and had my first car when I was 10 years old, damn I could not reach the pedals of the big Ford Zephyr. From that day my hands have never left an engine bay, so I guess that gives me some experience with dealerships.

I have yet to see ANY (regardless of marque) dealership escape some criticism at some time or other, and of course the local garages get a fair share of s*** thrown at them. It is inevitable that something goes wrong but it is HOW the problem is dealt with that matters. Dealerships supposedly train their mechaincs to the highest levels, we hand them the keys and expect the car to be accessed/repaired and returned in one piece. And when someone makes a cock up and there is a complaint well, the BS I have witnessed gobbed out by some service managers is unbelievable. Can I tar everyone with the same brush of course not but, if I say 99 out of a hundred then I know I am close...very close.

Two typical incidents, a customer comes into the workshop with a Toyota truck, D4D engine, it is for want of a better term 'tappety'. I ask him when the noise started, immediately he collected it from the local Toyota dealer. He did not even leave the car park before turning back and complaining about the noise that was not there when it went in for the service earlier in the day. He was told by both dealership this is normal after fresh oil has been added. Customers can get somewhat confused so I ask him for the receipt and sure enough there was the bill for the service, the filters, a set of brake pads and 10/40 oil.......10/40 oil is wrong for this engine in fact, there is a bloody great sticker on the air cleaner marked as 15/40 oil only! The D4D is known to be noisy with 10/40 in hence Toyota's insistence that 15/40 is used.

I have seen this in the past and as I know the guys at the workshop I would ask if this is a mistake? I went with the customer and had a chat with one of the mechanics, he was a bit coy and shrugged his shoulders and very non committal, something was not right. Further investigations showed that in an effort to cut overheads the dealership now only stocks two types of oil, 10/40 for diesels and 5/30 synthetic for petrol engines. So what of my friends engine which requires 15/40? The reply from the service department manager was 'it should be alright'! I was stuck between a rock and a hard place, I know these guys, I go to breakfast with them FCS! The customer could see this and decided to leave.

Back at my shop I changed the oil and filter, and refilled with 15/40 oil, started the engine and it ran perfectly, a year later and the dealership has folded.

THREE weeks ago a friends clutch failed on his Discovery D3, I am up to my backside in work so he took it to Land Rover, they fitted a new clutch and it failed less than two weeks later! They told him it was his fault for resting his foot on the clutch, well he has owned the vehicle for 8 years with no clutch problems....oh and did I mention he is a trained police pursuit driver? The real reason was they had fitted the wrong parts, HOW DID THAT HAPPEN??????

IME over the last few years the quality of after sales service at dealerships has fallen, repairs are carried out often by poorly trained or simply don't give a **** mechanics, and when you complain you might as well bang your head on a brick wall! There was a recent exposure of 'alleged' poor service here on MUD, the member apparently had complained privately with the vendor and got no joy, they got pi**ed off and complained openly on MUD, next thing you know the vendor comes clean and all is well.

Forums such as this have been used to offer acclaim and recommendations about helpful garages (dealerships or otherwise) with knowledgeable mechanics, and good service and we welcome those , and the recipient's enjoy that accolade, so why shouldn't the same medium be used to give someone some stick for poor service? If the OP was giving us any BS we could have been forgiven for thinking he was exaggerating, but to show us photo's of his parts strewn around the floor and even stacked on top of a radiator, I am prepared to fall on his side for this one.

Nuff said.

regards

Dave
 
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well, the reply from the service manager was very appropriate I think. If he follows through, the OP may come out allright and a wrong may have been righted. That is great.


However, I also feel compelled to note that it is overly easy to criticize somebody for posting on the Internet, saying that they are jumping the gun etc. I would think, that the vast majority of people would not do so unless they feel compelled to, as in they have been ignored or brushed off up to that point. And, importantly IMO, the fact that the dealership then jumps to help at that point does *NOT* necessarily mean they would have done so had the damaged party *NOT* posted on the Internet. Cuz we would not have known about it, obviously. So, if shaming a dealership publicly is a good way to have a stalled process be brought to a swift conclusion, then posting on the Internet is a pretty smart way to go, it seems, naysayers notwithstanding.
 
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well, the reply from the service manager was very appropriate I think. If he follows through, the OP may come out allright and a wrong may have been righted. That is great.


However, I also feel compelled to note that it is overly easy to criticize somebody for posting on the Internet saying that they are jumping the gun etc. I would think, however, that the vast majority of people would not do so unless they feel compelled to, as in they have been ignored or brushed off up to that point. And, importantly IMO, the fact that the dealership then jumps to help at that point does *NOT* necessarily mean they would have done so had the damaged party *NOT* posted on the Internet. Cuz we would not have known about it, obviously. So, if shaming a dealership publicly is a good way to have a stalled process be brought to a swift conclusion, then posting on the Internet is a pretty smart way to go, it seems, naysayers notwithstanding.

As to anybody who thinks it is just fine to pile a bunch of to-be-reinstalled parts on a dirty floor in a heap for a paying customer, that is your prerogative, and it is mine not to patronize your business any time soon then.
Very well said..! He damaged the man and then disrespected him on this site. I respect your position on this matter and agree with it. I am very happy to see this level of dignity In the management of this forum.
 
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Update-Rich continues to keep in touch and work hard to make this right. Unfortunately there is aluminum striping in my cylinders so a new engine is likely in order. He ordered a lower miieage one. It will get there early next week. I'm going to fly back to Austin and rent a car for getting back to work on Monday.

I believe the biggest contributor to this heat soak was the entire seam on the underside of the radiator went all at once. Gravity helped and 25 minutes later when the needle got out of red it had hit some astronomical internal temperature I can only guess at. I appreciate Rich's honesty as they could have just bored it out and I wouldn't have known. So a setback yet with hope. Will keep on trucking.
 
Probably busted due to all that weight sitting on it! Hope it all turns out well for you.
 
so would your known rebuilt engine block not be as good as the lower mileage replacement block?
 
If they are going to install a lower mileage one, please ask them to do new seals on the front main, rear main, oil pans, VC, Distributor, oil pump, water pump, etc so you can have confidence in what was installed and not end up with a leaker after you get it going.

Even if they are to install a used one, they SHOULD check the bearings and integrity of the unit before installing, and not just blindly installing, only relying on the warranty of whomever it came from.

Sorry to hear the bad luck.
 

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