KDSS Valve not covered under Warranty

[Romer]

I took my 2014 to the dealer and they looked at it said it of course should be replaced. They ordered the parts and scheduled for a time. While the truck was there, they entered the warranty item into the system and Toyota called them and said it would not be covered.

They stated it is a bleeder valve that is set once at the factory and don't recommend lifting the trucks. They claim the rust is surface rust and that isnt covered under the 100K rust wrranty

Seems like BS to me

 

[Romer]

They opened a TAS Case stating screw is not to be manipulated by customer, factory bleeding only

 

[Willy beamin]

That's dumb

 

[hankinid]

I took my 2014 to the dealer and they looked at it said it of course should be replaced. They ordered the parts and scheduled for a time. While the truck was there, they entered the warranty item into the system and Toyota called them and said it would not be covered.

They stated it is a bleeder valve that is set once at the factory and don't recommend lifting the trucks. They claim the rust is surface rust and that isnt covered under the 100K rust wrranty

Seems like BS to me

I would agree on the load of crap. How can it be "surface" rust and still not be removable? I would look at "surface" rust as removable with a bit of wire brushing / 3M RoLoc pads, etc.

If you don't mind, what did they say the approximate damages would be? If you do mind, my bad.

Steve

 

[mcgaskins]

Wow that's crazy. I would think anything that's made to be serviceable and adjustable would be covered under warranty especially something that's clearly corroding at a much more rapid pace than basically anything else on the truck!

 

[hankinid]

Wow that's crazy. I would think anything that's made to be serviceable and adjustable would be covered under warranty especially something that's clearly corroding at a much more rapid pace than basically anything else on the truck!

Makes me wonder why they don't use s/s bleeder screws...maybe an opportunity for a vendor here?

Steve

 

[bjowett]

That is an excuse and does't really fly in my book. There are procedures listed in the manual on how to service this whole system... The sway bar system may need to be reset for reasons other than lifting. Damn $85k most durable vehicle on the planet with an unserviceable part.... BS! Keep fighting. I can see the penny pinching engineer and the durability engineer pointing fingers right now.

 

[arich]

Mine was replaced under warranty. Greenwich Toyota in CT if that helps.
Mine was not only frozen but had something stuck in the bleeder valve.

 

[Romer]

If you don't mind, what did they say the approximate damages would be? If you do mind, my bad.

Steve

Sorry, never asked the question. Slee told me it would be over $1000.

 

[arich]

You can give your cruiser a lean if you can get one valve open and then ask it to be recalibrated by the dealer. Take it in and tell them something is wrong and you'd like it checked.
When they tell you they can't perform this service because the vehicle's KDSS valves are frozen then it should be covered.

PUSH Toyota NA on this as it's a part that is vital to the truck and it's not protected at all.

 

[Atx Cruiser]

A local dealer in Memphis also told me it isn't covered, despite my cruiser being a certified car and having gone through the "rigorous" testing and checking to make sure it's in great shape.

 

[delmandi]

That sucks, Keep fighting, more than likely it will have to be approved at a regional level. I had my transmission blow up on my Tundra a few years ago, and dealership closest to me, was fighting. Toyota was using the excuse that because there was mud in the air box, the transmission failed, and the truck was lifted. I rebutted with the common sense answer of "how does dirt/mud in an air box affect transmission oil? and that that dealership offered new trucks with similar lifts on the lot" It took about a month but they finally replaced the transmission. Good luck and don't give up.

 

[arich]

In the warranty information specific items are listed as not covered. Is this one of them?
I know they include surface rust, chrome, brake rotors and pads etc

I had a Toyota extended warranty but that shouldn't make any difference.

 

[sleeoffroad]

Ken, what dealer are you at? I would call BS. Attached a PDF that covers that removal and install of the KDSS valve. This is in the repair from the repair manual. It is utter BS that it is a factory only setting and should never be replaced or worked on at a dealer level.

 

[Romer]

Ken, what dealer are you at? I would call BS. Attached a PDF that covers that removal and install of the KDSS valve. This is in the repair from the repair manual. It is utter BS that it is a factory only setting and should never be replaced or worked on at a dealer level.

I went to Autonation. They thought it was a warranty item. They ordered the part and started to install. They received a call from the Toyota Corporate FTS person to stop that the claim would not be Honored. I sent an e-mail to Toyota, but they have not responded as of yet. Do you have any contacts at Toyota I should reach out to?

 

[aausmana]

Complete BS.. Fight this.

 

[Tripledave]

Ding ding ding! The key word here is "Autonation". I wouldn't let any of their service deptartments even change my oil.. Move on to another dealership and don't accept their excuses.. Just my $.02. This so called phone call they received from Toyota blah blah should prob be followed up on. Ask for the contact info, watch them squirm, repeat. Dealers are shady at best and service depts are generally bound by the decisions of GMs who deal with $$, not mechanical issues.
Sorry for the rant but I feel for you man. Good luck

 

[gaijin]

Sounds like it may not be a warranty issue, but rather concern on the part of Toyota that the work can be accomplished outsede a dealership - a legitimate concern, I think.

It's not so much the work of discharging the KDSS system, removing and replacing the KDSS valve that is a concern; but rather the method of charging the system once all the parts are back together. The manual for this indicates it is a VERY HIGH PRESSURE hydraulic system, on the order of 600 psi or so, and requires special equipment that is not available at every dealer. Not just a techstream computer system, but a pump/charging apparatus. From what I remember from researching this awhile ago, Toyota recommends calling the dealer beforehand and making sure they have the proper equipment to handle the job. Sounds like it is a legitimate safety concern on the part of Toyota.

HTH

 

[Romer]

Like I said the master tech and the service agent thought it was a warranty item. They studied the manual with my truck on a lift, ordered all the parts and scheduled me in for the work. They then had partially disassembled it before Toyota called them. They gave me the case number they filed with Toyota. I really don't think it was the dealer. Not all Autonations are the same. I have been doing business with them for 10 years and never had an issue

 

[delmandi]

Keep fighting! They will come around, I forgot to mention that I filed a BBB report as well because of the issue I had. At the time I was heated and let them know that I had never owned anything other than a Toyota and that my confidence in the company after my issue had been severely degraded. It did take some time though, I think around a month.