I certainly understand supply demand as someone who works in selling my own services as a consultant. Gouging may be a good short-term profit approach and will undoubtedly make the dealer lots of $$$ but it not a recipe a long-term, repeat business customer relationship. I certainly don't do that to my clients, while I'm almost never the cheapest, I provide a reasonable cost that's not gouging and provide them with good service. That's resulted in mutual trust and lots of repeat business where both sides are happy.
We waited months to get our Highlander Hybrid from one of your local Toyota dealerships and paid "only" $500 over MSRP. They could have charged an easy $5K over MSRP and sold every single one they were allocated by Toyota. Needless to say, I'll continue to use that dealership going forward for just about everything Toyota (they also have really good parts prices).
Yeah I guess it all depends on how you define "gouging." If you want to see gouging in action, visit your local hospital, where a $8,000 implantable is marked up 1,000 percent. Or Starbucks, where that cup of coffee that costs them $.13 is marked up to 5 bucks.
I'm not in the car business, but I have been. We all hear stories about dealers making too much money, but we never hear about the customer that brings in a Dodge Durango for trade, telling us that there's not a thing wrong with the car, only to find 2 days later that the transfer case is glued together by JB Weld. Or that Toyota Camry they steal off our lot and we find it two weeks later, three states away, totaled and we owe $1100 in towing and impound fees. If you think dealers are dishonest, you ought to meet some of the customers. Unbelievable.