A few observations and comments:
1.
Special order parts are not returnable. Unfortunately, due to how my inventory control system works, special ordered parts from me cannot be returned for credit. This is to protect my own gainful employment and to protect my inventory levels! Corporate rules regarding inventory allowances, age of inventory, "true turn" cycles and other inventory management parameters dictate how my inventory operates.
2.
Shipping (again...

): I do not provide free shipping. This is just the way it is both from the business perspective and my own corporate situation. Please do not ask if I will ship something for free or XYZ Motors is doing free shipping. If free shipping is important, you are welcome to shop someplace where free shipping is provided.
3.
Price Matching: I do not price match; never have and never will. I provide a service to this community, on my own time--outside of running a busy parts department--on a daily basis. I have always felt that the provided discount is fair and competitive in the current marketplace. I do review my discount structure often and will adjust as market forces determine.
4.
I am only ONE person: I am just one person doing this... I have no other help in what I do on MUD or with Toyota Land Cruisers. I can only do so much in the 12-14 hours that I am here every day. I can only interact with so many clients on a daily basis via the many avenues to contact me--phone, email, PM, text, smoke signals, sign language, ETC. I try to get back to everyone that contacts me with 24 hours. Sometimes that time period extends but that is generally the rule I try to adhere. I appreciate any patience you may be able to extend.