Damaged arb bumper straight from ups (1 Viewer)

[FromTjtoLC]

I just bolted it up. I posted this thread because my wife SAW the ups driver drag my bumper up our driveway. There was no way of telling if it was damaged prior to that. I am frankly surprised at all of these posts blaming the vendor and telling me I get what I pay for. What do you think your boxes looked like when they arrived at my door christo? They were beat to death. Any carrier as large as ups must have some degree of accountability for the way things you buy arrive at your door. Are you telling me because I bought something for a deal that I deserve to have it arrive to me damaged? When I bought 3k worth of suspension from you it arrived in good shape but missing hardware. If it was discounted because of a sale you were having should it have been ok to be damaged? No shame, no accountability is what bothers me the most. If the rest of you telling me to sack up are ok with that kind of customer service then fine. You get what you pay for.

 

[cruiserdan]

Insufficient packaging, plain and simple.

I'm sorry you received a damaged item but the blame rides squarely on the guy that wrapped it up.

When you jump out of an airplane with an umbrella instead of a parachute you are going to look pretty bad when you arrive.

 

[PBARDIS]

If it was shipped on a pallet, with a box over it similar to the way ARB ships it, the shipper could've drug it down the street and it wouldn't have gotten damaged. It is due diligence of the company packaging the item that prevents a delivery company from damaging it IMO.

 

[sleeoffroad]

UPS is not blameless. However I am surprised they would even accept that on UPS ground truck. The driver has no way of handling a package like that.

Unless this was UPS freight. The vendor still choose to ship it with insufficient packaging even if this was UPS freight. When you get free freight the vendor does not have any money to spend on getting things packed properly.

UPS does from time to time damage packages and it is understandable. It is up to us as vendors to pack properly and try to ensure items get delivered in good condition. We learn from every situation where freight or shipments get damaged and in most cases it adds cost to our shipping materials or time for packaging. That is why I say you get what you pay for.


Was this a regular small UPS ground deliver truck or UPS LTL freight?

 

[FromTjtoLC]

UPS is not blameless. However I am surprised they would even accept that on UPS ground truck. The driver has no way of handling a package like that.

Unless this was UPS freight. The vendor still choose to ship it with insufficient packaging even if this was UPS freight. When you get free freight the vendor does not have any money to spend on getting things packed properly.

UPS does from time to time damage packages and it is understandable. It is up to us as vendors to pack properly and try to ensure items get delivered in good condition. We learn from every situation where freight or shipments get damaged and in most cases it adds cost to our shipping materials or time for packaging. That is why I say you get what you pay for.


Was this a regular small UPS ground deliver truck or UPS LTL freight?

Regular guy. And like I said I'm more pissed at the fact that this guy was seen dragging the thing up my driveway. He could've spend two seconds knocking on my front door to see if there was help. I understand the bumper was supposed to be packaged to prevent damage and accept the fact that damage COULD have been incurred during transit of said improperly packaged goods. But when you are caught red handed doing crap like that and then turn around and assume none of the blame I have an issue. Not saying packaging wasn't an issue. It was the handling of the package by the driver in plain view of my wife.

 

[e9999]

clearly, it was not packaged well enough for the trip
clearly, UPS didn't handle the transport and/or delivery well enough

 

[FromTjtoLC]

clearly, it was not packaged well enough for the trip
clearly, UPS didn't handle the transport and/or delivery well enough

I agree. Case closed. Oddly enough the bumper is the least of my worries now. Put that damn thing on and two days later have a knock I'm hoping is my timing chain tensioner but really know it's my bottom end. I don't even care about the bumper anymore.

 

[LandCruisinMy93]

What are the labour laws like in the USA? Even for our military, anything over 60 lbs is a mandatory two man lift? I don't think UPS would deliver such a beast to one's address in Canada?

Ummm... No. I can't speak for the other branches, but a Marine is expected to be able to carry their own PPE, weapon and a 75lbs pack. And there were times we carried our food and water and with an average pack tipping the scales over 100lbs plus body armor 40ish lbs and out weapon and ammo 160ish pounds of gear. And there were numerous instances where we had to lift 80-100lb crates by ourselves. As far as the rest of Americans, lifting guidelines are as far as I know, set by company lawyers for different companies. Like Walmart has their own rules regarding team lifts etc..

 

[LandCruisinMy93]

UPS is not blameless. However I am surprised they would even accept that on UPS ground truck. The driver has no way of handling a package like that.

Unless this was UPS freight. The vendor still choose to ship it with insufficient packaging even if this was UPS freight. When you get free freight the vendor does not have any money to spend on getting things packed properly.

UPS does from time to time damage packages and it is understandable. It is up to us as vendors to pack properly and try to ensure items get delivered in good condition. We learn from every situation where freight or shipments get damaged and in most cases it adds cost to our shipping materials or time for packaging. That is why I say you get what you pay for.


Was this a regular small UPS ground deliver truck or UPS LTL freight?

As mentioned before, your products have come to my door via UPS and the packaging was mutilated, in fact, the delivery guy didn't need to knock because I heard him drop the boxes twice on the way to the door. I opened the door and went out to meet him and carry one box because the Jack wagon decided to park half way down the damn street and carry the packages to my door instead of parking close and using a hand truck. When I first got out of the Marine Corps I sent my NEW desktop computer back home via UPS. I ordered the computer and had it delivered, was delivered 2 weeks late and damaged took me months to get UPS to stand by the insurance I had bought for it, finally ordered another computer, arrived only 9 days late but in. One working piece, kept the packaging for when I sent it home. Sent it home UPS in pristine condition and it arrived on time with a box corner missing, the foam missing, the corner of the tower collapsed a broken monitor and keyboard and water in the tower box..not a lot, but still there. Fought with them for months and they kept accusing me of damaging my own sh@t for insurance money. I try not to use UPS as much as possible, they're a bunch of half wits who handle packages like a pissed off gorilla handling fine china.

 

[canman]

Carrying PPE,backpack, etc is different than a dead lift. Our military also has to carry/ wear same stuff.

 

[sleeoffroad]

There is still blame on the vendor as well. How can you expect a drIver to either pick up or deliver that when at most they have a hand truck.

Also you might have a driver on your route with an attitude. Have experienced that before and believe me a call to out UPS rep took care of that quickly.

There is also blame for UPS on the pickup side to even accept it in the first place.

 

[tacosupreme]

What are the labour laws like in the USA? Even for our military, anything over 60 lbs is a mandatory two man lift? I don't think UPS would deliver such a beast to one's address in Canada?

Even an out of shape American UPS guy is stronger than two canadians. I bet he loaded it with one hand.

 

[Hornd]

So I need some opinions on what to do. Bumper came ups today. I am at work so my wife was there to watch the delivery guy coming. Bumper was dragged on the ground outside in my driveway and one of the corners is messed up. I am not home but here is the pic she sent me.
View attachment 1148106

Looks like one of the top rear corners where the bumper would meet the fender.

Got this bumper new on eBay for 768. No tax, no shipping. Ups says they will send it back to the vendor, reimburse him so he can reimburse me. That is all they will do which leaves me with a problem.

Vendor only had 4 bumpers which are now all gone. Reimbursement would leave me without the deal I got and leave me several hundred short of another bumper.

Do I just suck it up, spray paint over it and call it a day or do I send the bumper back and hope to find another deal.

Your opinion greatly appreciated. Thanks.

The LC Crowd is a fussy Bunch.
I think I need to do a post about how my shirt comes untucked and it is ruining my life.
Most guys want to Monstaline their whole truck and yet others are worried about scratches in the clear coat.

I do not buy new cars just for this reason. Never have to worry about a shopping cart or door ding.
My Avalon had the door caved in and with 200K on it I couldn't bring myself to spend the $2000 cash insurance gave me to fix it when the brake lines were rusting off and the fenders were being eaten alive.

On the other hand my wife has perfect nails, skin, and hair...She thinks she's a show piece.

 

[canman]

S$$t, UPS won't even bother coming to my house. Apparently, for those in living in rural areas, it's too bothersome.

 

[lcwizard]

UPS is not blameless. However I am surprised they would even accept that on UPS ground truck. The driver has no way of handling a package like that.

Unless this was UPS freight. The vendor still choose to ship it with insufficient packaging even if this was UPS freight. When you get free freight the vendor does not have any money to spend on getting things packed properly.

UPS does from time to time damage packages and it is understandable. It is up to us as vendors to pack properly and try to ensure items get delivered in good condition. We learn from every situation where freight or shipments get damaged and in most cases it adds cost to our shipping materials or time for packaging. That is why I say you get what you pay for.

Like Christo says. the vendor is responsible to ascertain which shipping method is most appropriate for the product. Nothing that large should
ever go without a pallet or you're just tempting fate. Packaging a large bumper for a safe freight shipment will cost the vendor 50.00~100.00
dollars when you factor the the pallet, foam, bubble, strapping and most importantly shop labor. These super deals come with the risk of no recourse. UPS is self insured so it is in their best interest to not fulfill claims.

 

[Mad Matt]

Years ago I bought mine from Sierra Expeditions when they were running a free shipping deal. How was it shipped? The picture speaks for itself.


ARB bumper by Matt Ewalt, on Flickr

 

[Brentbba]

My son does dispatch for UPS at one of the busiest distribution warehouses here in SoCal. If I remember, I'll ask him if there's a weight or dimension limit on stuff that goes out in the regular brown delivery trucks (they call them cars to differentiate from the semi's). What does an ARB weigh, 120-150 lbs? It's been years since I picked mine up at MAF, but do remember it being somewhat unwieldy putting it on the truck and was happy for a second pair of hands to help lift it on!

 

[cruiserdan]

150 LBS is the max weight before UPS toggles to LTL truck.

 

[Brentbba]

150 LBS is the max weight before UPS toggles to LTL truck.

...so you don't ship engines via UPS I gather?

 

[warezdog]

150 LBS is the max weight before UPS toggles to LTL truck.

Yep, this should have went LTL for sure, not even sure how it made it on a regular truck, even if the shipper said it was 149lbs it was over dimension for regular UPS shipping.