Damaged arb bumper straight from ups

[pandathrust]

You have to expect that when you order a bumper and all that being protected with bubble wrap, some cardboard and some plastic wrap. Looks like whoever packaged it is at fault not UPS. Arbs are usually packaged in boxes with all the bubble wrap/cardboard on them and those don't come scratched. Either way it is just scratched. Just sand it smooth and paint with some krypton black, it matches black powder coat well and you will barely notice it.

 

[woodsman 44]

Hey UPS driver, your Village called, they want there Idiot back!!!

sand, paint, bolt it up

rustoleum professional is what I use as well, very good rattle paint!

 

[hj 60]

I feel sorry for you guys ordering a nice bumper and then receiving it like this, if this is how people work your nation has got a problem.
I would go nuts, even the pictures raise my heart beat with anger lol

The guy doing this should just sweep the street, if you have a job delivering packages and it is to difficult some manager should go manage.

 

[Golgo13]

When my AOE bumper was delivered it didn't even have a box. Delivery guy dragged it out of the truck and my girlfriend helped him get it into the garage (I was at work). I'm with the others. Sand it, paint it, call it a day. Make sure to get rid of any burrs or sharp corners before paint.

 

[FromTjtoLC]

So I got home from work this morning and got a chance to see what I'm working with. Scratched in more than a few places. But that being said, I said f it. Bolted it on. Looks good even with the premature character from ups.

 

[Stuparman]

I'm a UPS driver. Never had to deliver a bumper, hope I never have to. That'd be pretty awkward to load on a hand truck. Metaltech is shipping my Ironman bumper freight, hopefully it's not beat up.

 

[Schmutz]

I opened the packaging on mine today. Oh my, bare metal everywhere that isn't flat: roller-fairlead shroud, recovery points, corners...all down to bare metal. Honestly, I'm ok with sanding and painting. I have my big-boy pants on, and I know my bumper is going to take some abuse from wheeling, and will end up getting sanded and painted regularly . I think it's just the principle of the matter: one pays big bucks for a new bumper, and receives one that looks like it has been wheeled over the Rubicon Trail already...I guess I wanted the first scars to come from my adventures -not from ineffective packaging. Enough said. I'll get off my soap box now

 

[canman]

What are the labour laws like in the USA? Even for our military, anything over 60 lbs is a mandatory two man lift? I don't think UPS would deliver such a beast to one's address in Canada?

 

[mechanist]

You bought it on eBay, right? Did you reach out to their buyer protection people? They're pretty aggressive in dealing with sellers and shippers. They can go after UPS for you and get things like refinishing paid for by the freight handler. In this case neither you nor the seller should be culpable - let eBay make the shipping company pay.

They've worked out partial refunds for me on stuff damaged in transit.

 

[Luke111]

You guys are blaming the UPS driver......I blame your vendor... The vendor receives the bumper from ARB in a box and a good vendor ships that on a pallet or removes the bumper from the box and ships the bumper on a pallet. I don't think there's a guy on this forum that could lift one in the packaging. Could be the reason you paid $768.00 and free shipping UPS charges are a combination of weight and box sizes and who's to say the vendor didn't ship them with damage to the packaging. I'd call the vendor.

 

[Schmutz]

no

You guys are blaming the UPS driver I blame your vendor... The vendor receive these from ARB in a box and a good vendor ships that on a pallet or removes the bumper from the box and ships the bumper on a pallet. I don't think there's a guy on this forum that could lift one in the packaging. Could be the reason you paid $768.00 and free shipping UPS charges are a combination of weight and box sizes and who's to say the vendor didn't ship them with damage to the packaging. I'd call the vendor.

View attachment 1148865View attachment 1148866

Now that's how they should ship!!!

 

[AMMO]

I'm wondering if this wasn't a blem bumper all along from ARB...

Given the deal you received, and lack of packaging... Who's to say some, if not all of the damage was preexisting prior to it even leaving the vendor.

Granted this should have been disclosed by the vendor. But the lack of cardboard box that seems to be raining in from folks has me questioning..

I had a box when I purchased mine several years ago.

Regardless, rattle can is your friend.

-A

 

[LINUS]

My ARB came right off the boat (basically) - since I drove down to Olympic 4x4 (distributor then) - they came wrapped decently in that foam sheeting & thin-ply corrugated cardboard. Mine just didn't suffer shipping.

It's been a long time, but as shipped from overseas it wasn't in a box, maybe retailers are adding boxes to these?

I agree though - these are more than UPS should really be handling - strapped to a pallet & liftgate in driveway seems smarter since despite us all beating on our bumpers, it's nice for whatever we each pay to be the guy who "pops cherry" on our new bumpers' paint.

 

[BILT4ME]

no

Now that's how they should ship!!!

Yes, it is, but it's also a fair amount more than UPS. I can buy a lot of rattle cans for the difference in freight cost. Typically, 70 LB is the limit for UPS residential carriers. If it is above that, they have to team drive those locations.

I thoroughly research my freight options before shipping. I recently opted to ship from Atlanta to KC via Truck Freight for an additional $25 oveer UPS because I knew there would be less chance of damage. I already own one damaged fuel tank, I didn't need to own a second one......

I would blame the shipper for poor packaging. I think the one poster hit the nail on the head with the BLEM units that were probably shipped in bulk from ARB to them, then they had a "fire sale" and had already been compensated by the manufacturer for the damage already incurred. They get paid twice and make good money off the BLEM units because they are less expensive to the customer and the end user won't gripe for the price.

 

[Rea1994]

Hey Everyone,

I just wanted to say that I ordered the bumper from that guy on eBay as well, but I picked it up from ups instead of having them deliver it and it is in perfect condition. Sounds like it was just the delivery guy.

 

[toyotaspeed90]

I never ship UPS and if I have a choice I choose USPS. I know people who work for UPS.... I won't say much else about that. I have had more things damaged by UPS than any other carrier. I've also never had USPS/Fedex/TracOne blame everyone/thing but themselves when something goes awry and willing to help.

What always pisses me off about UPS is that they never take ANY blame. A perfect example (for those who have Amazon Prime and order through them may understand this). Amazon says "Order within ____ hours to receive it by ______". Amazon has special accounts with UPS - and what they do is tell UPS where a package is going and when it needs to be there by. UPS looks at the distance/ways of travel, and for Amazon, UPS determines the method of shipping (ground, air, 2nd day... etc.... For instance something going 30 miles doesn't need to go by Air if it's 2 day shipping....). Something I ordered was guaranteed 2 day shipping (with a received date). Called UPS on day 2 and they said it wouldn't be there as it didn't make it on the truck. Day 3 UPS said it wouldn't be there, showed up on day 5. UPS claims that it was my fault for choosing ground. When I explained it was Amazon, prime, and guaranteed 2 day shipping, they blamed Amazon. Called Amazon and they said "No, we told UPS it had a guaranteed delivery date of ______, which was 2 days. They chose to ship it ground." The reason it didn't make it via ground is somehow the package didn't get onto one of the trucks it should have (as the truck scan showed within the tracking that the package was going where/when it should have). In any event - UPS failed then blamed it on me, then blamed it on Amazon. As a prime member, and a prime item, Amazon has a 2 day guarantee - and the Amazon customer service verified they told UPS that guaranteed date. UPS will go so far as to say "You aren't our customer, we don't answer to you" if you are the recipient.

With all of that said - a bumper getting scratched that will ultimately get scratched isn't a big deal.... I had a similar issue where a (rare) transmission was decently packaged (granted at 140lbs it should have been on a pallet) was delivered and the UPS guy decided that pushing it off the truck and then rolling the box across the ground was the best way to move it (until I came bursting through the door telling him to just stop and leave it where it was... luckily Toyota overbuilt that beast and it was fine... but what it does show it the normal lack of respect that UPS tends to have. Nobody wants to spend the money on something nice and have it treated poorly. Fact of the matter is - if UPS has a rule regarding large/heavy items then they should have refused the cheaper shipping method that doesn't include the heavy/large factors to handle properly.

 

[Benjo]

Mine came damaged and I called and ARB discounted it if I kept it...I did keep it and I just spray bombed the area. It's been 2 years and still can't tell I did it.

 

[artech]

Bought mine through Autoplicity and it came on an 18 wheeler, still in the box, on a pallet. No damage.

On my first wheeling trip with it I dragged it along the wall of an embankment though, so it really didn't matter much.

YMMV.

 

[sleeoffroad]

That is a vendor issue and not UPS. Unrealistic to expect to ship bumper like that and not receive it damaged. ARB bumpers are supplied to us in boxes from Arb head office.

Most times you get what you paid for.

 

[Schmutz]

they discounted me $150 in the end to keep it and get the powdercoat repaired. Most likely I'll pocket the money and rattle-can the damage... while I wait for the next wheeling scars.