Run, don't walk away from HP consumer products. When our new HP laptop wouldn't connect to our new HP printer, SUPPORT said it wasn't their issue.HP - DON'T go there.
HP Elitebook support is a completely different game. They're used to dealing with clients with multi-million dollar contracts. The laptops I have were $2000 a piece, came with a 3 year warranty, and same day on site repair or replacement warranty. When DND and other corporations buy them all the stops are pulled out.