ranma21
Supporting Vendor
Ranma, i will tell you a secret.....get in contact with the DM....they are trained not to tell the customer "NO!" If you bitch at them long and loud enough, they will do whatever you are asking of them. They treat their red shirts bad but treat their customers like kings....well the whole customers.
The District Managers phone number is always posted on the right side of the entrance door.
Thanks for the heads up, appreciate that. The point is I would not even think it is worth my time to even argue or complaint with them. Making multiple trips to exchange for product, spending hours on phone calls just doesn't fit my book anymore. I can generate more income with those time spend with them than saving few bucks on most of their below average quality products. Let alone piece of mind with Genuine Toyota parts and years of reliability goes a long long way. So to me, the higher price paid for Genuine Toyota parts is still worth it. On top of that, my time spend with my girls ( wifey and 2 little monsters ) are priceless.

I may be exaggerating, but I have the same feeling towards the service department of Toyota dealer and Lexus dealer in general. I will have to threaten, get angry, raise my voice, making multiple trip to get a problem solve with Toyota dealer, and with Lexus dealer I generally do not have to muscle much to get the problem resolve under warranty. That is my experience with my IS250 and RX350 as well as my new Sienna. You pay for what you get rule always applies.