Windshield is done. Guy did a great job, I worked with him the entire time. Stuff I learned:
Previous installer must have been on a tight schedule. Way too much adhesive used. Also glued down the gaskets that cover the the edges at the A-pillars. They were really difficult to remove, but we got them off.
We tried to remove the inner A-pillar trim/covers prior to pulling the glass, but they seemed stuck on. What we found is that the previous installer obviously never removed them and since he used too much adhesive, it gooped out and embedded into the edge of these trim covers, which have a fabric covering. Once we got the glass out, we found the covers badly damaged right at the glass.
You can see the extra adhesive/sealant that got on the trim and essentially glued them down, this would actually block the curtain airbags from working properly. You can also see how the fabric was cut at the edge, I am confident that we didn't do this, we were being super careful. Both sides were damaged like this. I might replace the covers, but they are $110 each. They are VERY easy to remove, all you do is unbolt the grab-handles (10mm socket), then the cover pops right off, the airbag is actually attached to the sheetmetal.
This installer used to work for Safelite. Wow he had some stories to tell. He was only scheduled to do 3 windshields that day, but as a Safelite guy he would have been required to do at least 6. He said that they are all about getting them done absolutely as fast as possible, don't take any time to do things like prime the bedding flange before laying the sealant down, just get the glass installed and move to the next one. And that big arm thingy they show on the TV commercials? Ya that thing didn't work, none of the installers use them. He said that some of the installers are good, but they don't last because they are too slow to meet the quotas. That's what happened to him.
Unlike the wiper defrost wires you can clearly see in the factory AGC windshields, the wires on the Pilkington windshields are actually on the bottom. But, if there is too much sealant used, it "wicks" the heat away and the defroster can't work. He really thinks that is why mine wasn't working. The defroster wires do go all the way up the side on the driver's side.
He said he's never seen an AGC windshield, except for the factory ones he's pulled out.