VintageTEQParts.com Order Problems

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bsullivan

bsullivan

Joined
Aug 10, 2024
Threads
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Location
Ft Worth, TX
It looks like it’s my turn to add another data point to the pile regarding VintageTEQParts.com.

Order #5894 placed June 29, 2024. Charged to my CC, 145$ + S and H for a locking glove box knob. No indication of backorder or stock issues. A month went by with no change so I reached out via the contact us form on the website. No response. Repeated this over the next few weeks, zero response. Three. Separate. Times.

I filed an official dispute with the CC company today, 8/28, 2 months after the order was placed after zero response from the business. I should not have to come to a forum to get customer service from a business.

Watch yourselves out there. If anyone has a good source for a locking glove box knob, I’m all ears.

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Sorry to hear about the order issue. And I am inclined to agree that coming to a forum to check is a bit "different " but did you try the portal that he opened up to attempt to communicate for updates ?
 
Where I work if someone comes to me with ' I emailed them but the problem isn't solved or I didn't get an answer' my response is DID YOU PICK UP THE PHONE ? ?
Email is one step up from doing nothing, if you've tried over the phone and still didn't get anywhere I'm happy to help.

Give 'em a call this might be solved in 30 seconds hopefully !
 
Update/Full disclosure:

I made a post. Matt called me 30 minutes later give or take 2 minutes. Super cordial, professional, and dare I say even apologetic. Short version - he fixed it. Stop reading here if that’s the important part for you.

Longer version - Matt went into his stock, sent photo/video of the part I ordered, the shipping label and package, even updated the shipping address as I’ve moved since the order was placed. Incredibly easy. I cancelled the CC dispute; my bank will sort things with his bank, USPS shows delivery scheduled for Saturday, 8/31. Everything ultimately ends up as a win for all parties involved. I’ll post an update when the package shows up because we all enjoy closure.

Even longer version - would I do business with the site again? Yes. Would I call Matt direct after ordering knowing how the business works and the backlog he’s sorting through? Absolutely. But I have the luxury of having that phone number now (and really hope my project is actually complete, but I know we’re all full of s*** when we ever say we’re “done”). Matt and I had a bunch of good conversation, I suggested he update the website/contact us page to include instructions or a link to reach out here on the forums vs email as it seems more efficient for all parties. Is that my job? No. Would it have simplified things in my case? Probably. Do I think the regular customer needs to play internet investigator to complete an order? No. I’m by no means trying to drag Matt or the business down but if everyone ends up better with some honest, grown up conversation and improvement we all win in the end. Especially if parts in stock get shipped to projects in progress. Unless you all just enjoy the to do list…

I’ll keep everyone posted on delivery. No I wont hold him responsible for USPS, we ALL know better than that.
 
ALX4X4 said:
Where I work if someone comes to me with ' I emailed them but the problem isn't solved or I didn't get an answer' my response is DID YOU PICK UP THE PHONE ? ?
Email is one step up from doing nothing, if you've tried over the phone and still didn't get anywhere I'm happy to help.

Give 'em a call this might be solved in 30 seconds hopefully !
Click to expand...
 
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Alex7 said:
This isn't meant to bash the OP, but yes to this. I notice that at work myself where over the years it's like people have forgotten that email wars aren't efficient. You'd think by the time we've gone back and forth for the 3rd time, you would have 1) Thought about bundling your questions and/or 2) Maybe it's time to pick up the phone and call ...
Click to expand...



Don’t try and put anything on the OP. This Kid has been pulling this BS for years, only a matter of time before he disappears with folks money….Seriously how many buyer beware threads do we need on this forum with the same person ? Same issues ? Same BS ?
 
Casey E said:
Don’t try and put anything on the OP. This Kid has been pulling this BS for years, only a matter of time before he disappears with folks money….Seriously how many buyer beware threads do we need on this forum with the same person ? Same issues ? Same BS ?
Click to expand...
I didn't, thats why I called it out. It was an agreement to the overall/high level idea of email email email v. direct call. More in a "global" approach, not anything between Matt and OP. In fact since it adds no value, I will delete.
 
I’m not the least bit worried about the phone vs email commentary but team telephone call is missing the point. I completely agree with the sentiment and even prefer to call myself but if there isn’t a number listed on the website what are you supposed to dial? 555-5555 or 867-5309?

I made this same point to Matt and even suggested that he provide a link to the forums here on his store front or contact page as a preferred method of communication. He was receptive to the idea. We were happy to have conversed and helped each other out. In the end - win win. Just because he provides a service and I’m a customer doesn’t mean we can’t help each other improve.
 
Lock got delivered today. Is as advertised. Consider the issue resolved.

Now to survive the wait til October for the car itself to arrive…the joys of moving.
 
The frank reality with @ToyotaMatt is that he is rarely prompt at the conversation and lacks the follow thru.

I have found over three different orders spread out over 5 months - that every order required multiple follow ups with @ToyotaMatt iMessagjng pictures of the box and product and NOT shipping without more follow up.

I honestly wish he will fix this follow thru issue.

But - buyer beware.
 
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ALX4X4 said:
Where I work if someone comes to me with ' I emailed them but the problem isn't solved or I didn't get an answer' my response is DID YOU PICK UP THE PHONE ? ?
Email is one step up from doing nothing, if you've tried over the phone and still didn't get anywhere I'm happy to help.

Give 'em a call this might be solved in 30 seconds hopefully !
Click to expand...
I’m having a similar issue with an order I placed September 18th. I’ve sent at least 5 emails and would call if there is a number listed on the website, which there is not. Maybe “doing next to nothing” by emailing them to inquire about an order when there is no other way to contact them, maybe that isn’t so much like doing nothing. I’m all ears if anyone knows if VintageteqParts is a legitimate business and if so, happens to have a phone number or can actually help me with my order.
 
tgortat said:
I’m having a similar issue with an order I placed September 18th. I’ve sent at least 5 emails and would call if there is a number listed on the website, which there is not. Maybe “doing next to nothing” by emailing them to inquire about an order when there is no other way to contact them, maybe that isn’t so much like doing nothing. I’m all ears if anyone knows if VintageteqParts is a legitimate business and if so, happens to have a phone number or can actually help me with my order.
Click to expand...
He should see this, maybe try tagging him with an "@" on the post for extra measure

It is a legitimate business, all my orders, both on site and through other methods, orders for what seems like off the shelf parts and even things like key cutting services have gone through and arrived. Admittedly, there is more than usual follow up that has gone on and extended wait times, but after the 1st order I adjusted expectations but Matt has always delivered. I think my conclusion is like these platforms overall, is that the experience isn't for everyone.
 
tgortat said:
I’m having a similar issue with an order I placed September 18th. I’ve sent at least 5 emails and would call if there is a number listed on the website, which there is not. Maybe “doing next to nothing” by emailing them to inquire about an order when there is no other way to contact them, maybe that isn’t so much like doing nothing. I’m all ears if anyone knows if VintageteqParts is a legitimate business and if so, happens to have a phone number or can actually help me with my order.
Click to expand...
Alex7 said:
He should see this, maybe try tagging him with an "@" on the post for extra measure

It is a legitimate business, all my orders, both on site and through other methods, orders for what seems like off the shelf parts and even things like key cutting services have gone through and arrived. Admittedly, there is more than usual follow up that has gone on and extended wait times, but after the 1st order I adjusted expectations but Matt has always delivered. I think my conclusion is like these platforms overall, is that the experience isn't for everyone.
Click to expand...


i have PM'd mr @tgortat earlier this afternoon , i have a question about his order ,

after he replies , his complete order will be shipped out right away

thanks
 
tgortat said:
I’m having a similar issue with an order I placed September 18th. I’ve sent at least 5 emails and would call if there is a number listed on the website, which there is not. Maybe “doing next to nothing” by emailing them to inquire about an order when there is no other way to contact them, maybe that isn’t so much like doing nothing. I’m all ears if anyone knows if VintageteqParts is a legitimate business and if so, happens to have a phone number or can actually help me with my order.
Click to expand...
Call your credit card company, do a charge back, then call one of the reputable vendors from the forum. Valley Hybrids, cruiseroutfiters or Marks off road, I’m positive one of them will have the items you need and they will ship promptly without all the drama.
 
Casey E said:
Call your credit card company, do a charge back, then call one of the reputable vendors from the forum. Valley Hybrids, cruiseroutfiters or Marks off road, I’m positive one of them will have the items you need and they will ship promptly without all the drama.
Click to expand...
Thanks for the info Casey!
 
tgortat said:
Hi Alex, what is your question?
Click to expand...

.

my question is why you would thank a individual who was instructed by Tie Rod Media in 2018 to stop and no longer Stalk myself and others here on MUD in a very disturbing way .....?


this person has never purchased a part from me and also has a long history of Harassing members both here and other places online like Ebay ..


Fact :
 
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