WARNING, Read this before you go forward. I actually ordered my top for my KJZ73 from Topsoft in Dubai. Which is sold on Ebay via JDMSTAN soft. My order was placed on September 6 2022 and not partially delivered until August 2023 directly wihbthe company on FB. My complaint is not about the product. The soft top is amazing made in Pakistan, i received the rear frame as well. I never received the other parts to the frame. Again my complaint is not on the product, but on the communication, service, delivery and afterwards ongoing communication. I paid $2999 per the agreement never heard back until January. Then, in April i was told an additional $500 for deliver was needed. All payments done via wire transfer to Evolve and Trust Bank in NY the company name is Crystal Way Trading llc. I ended up having to create a bill of laden for Kangaroo llc in London where the soft top was held since customs bill of laden for UPS to provide US authorities was needed. After that, my product was in transit from August until September 23rd. Ut was sent to Kentucky and Arkansas not NJ where I leave. Finally ingot the softop and 3 weeks later the rear frame. Remember I was never told what was being delivered only that 2 packages were sent. I confirmed both packages were received. When I brought for mounting I was told there was missing parts. I emailed softop in September and I was told that they would reach out to Kangaroo out of London. In January again, i emailed and nothing. Finally, i emailed in March and asked them if I can pay for shipping the replacement of the missing frames. They emailed me $2000 shipping costs. Maybe through eBay you may be lucky, but if you pay them through a wire directly you at least will know whats up. Again my issue is not with the product, just the lack of communication and service. I am sure Topsoft is reading this and would contest it, ask yourself who would write this much, praise a product give details and lie about it. Ohh yeah i have all of the emails between me and Softtop. I did accept some responsibility (the customer in Dubai is never right) and offered to pay for shipping. Remember original shipping was $500, a year later for less than half of the product is $2000, fool me once … I did go to a local machinist and for $1500 he can build the frames, i rather pay him than someone in a foreign country. Now the top made in Lahore Pakistan is absolutely amazing and great quality. Ohh yeah I had recommended someone to buy tops from them, but after my ordeals that went bye bye. The dealer was set to buy 10 tops. If you need more from info from me I can provided. I am sorry this was long, but I want you to know who you dealing with at TopSoft out of Dubai. I dare anyone at TopSoft to prove me wrong. See the attached Dave.
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