Metaltech Pegasus Bumper DISASTER

[gx522]

This is a long story but felt it was importatnt to share my story about the Metaltech Pegasus rear bumper for the GX470. I am writing this because it is the worst experience I have ever had purchasing a product from a company.
I ordered the Pegasus rear bumper back at the start of May. At that time the back in stock date was about a week and a half. After a couple weeks and no communication I called to check the status. I was told they had issues with the powder coat and it would be another week. I waited a week and after no communication I called back. Response was powder coat delayed, would be another week. A week later another excuse, they didn't have a part for the swing arm. Finally after a month after ordering, it was shipped. I got the big package which was packaged well and started the install. We got the main part on and moved to the swing arm. This is where the story gets good. After installing the bearings and placing it on the spindle, we noticed that it would not close all the way against the landing pad. Oh No, too late, it had already gouged the back door. The mount for the gas strut was the incorrect part for the door. I called to let them know and they said they would either offer $200 refund or send it back to them and they would re-weld the mount and re-powdercoat it. I sent it back since they know exactly where it should be. Got the 2nd swing arm and it was a completely different arm . There were holes in the arm where it had been drilled incorrectly for the utility basket and they tried to fill it in but pinholes were still there. Not thinking it would be a huge deal I tried to install the stinger that holds the spare tire. Guess what, it did not fit correctly. It would not sit far enough down in the mount to allow the bolts to go through at the top which hold it in place. I moved on to the utility basket and, yep, you might have guessed, another problem. The hole on the backside where the bolt is suppose to pass through was drilled incorrectly and would not let the bolt pass through. Also, the castle nut was the incorrect size and would not tighten down far enough on the spindle even without the washer to get the cotter pin installed. At this point I called Metaltech and was told it would be 2 weeks to get a new swing arm. I told them that was unacceptable and asked to talk to the owner. Within the hour Mark called and apologized. He said he would make it right and verify that the arms they had in stock would fit and send one the next day. He said I could reach out to him on his personal number which was nice. He also machined down a new stinger 1/16 inch on one side to fit the mount on the swing arm. I was told i would get the correct castle nut with the new arm. 2 days later it shipped. I got the 3rd swing arm today and went to install it. Maybe the third time is a charm. Guess what, different problems. The inside of the race that goes over the spindle had a lot of hard gunk on it, no big deal, I removed it and greased the bearings and went for the install. Got it installed using STILL the incorrect castle nut to check fitment and now the gas strut will not fit to the mount on the swing arm now at any of the 3 locations. And now the locking pin barely catches the holes now. Obviously they are lacking in quality control at an extreme level. I thought I would use my card and text Mark tonight and it has been over an hour with no response.
During this whole process I have been fed excuses and delays on shipment, promised resolutions to the issues without resolve, and wasted hours of my time trying to install an expensive product numerous times with no luck due to poor execution and quality control on behalf of Metaltech. Also a side note, if you need exact directions which tell you the exact bolts to use, hire someone to install it. The directions are just a guide.
I will say that I installed the front bumper, the Goblin, and it went fairly smooth and had no major fitment issues. I am hoping they make this right with the correct swing arm fitment and a significant refund. I will keep this post updated with the outcome. I wanted to post this because I felt it was important to notify people that are considering purchasing this bumper of the issues that are going on with Metaltech right now with their own CAD designed products that are suppose fit correctly.

 

[Junior357]

Hard read on many levels...both in content and presentation.

I was hoping to use this bumper...might have to rethink that decision. Please keep us posted!

 

[gx522]

UPDATE

After talking with Mark again and explaining that the strut would not reach, he recommended BENDING the strut mount to make it fit. He did offer a full refund if I sent the bumper back. But at this point there were parts from the original bumper I had trashed and already trimmed a piece from the original bumper to fill the gap the Pegasus bumper left. I told him I wasn't thrilled about bending the mount. This bumper cost 3K, it should go on without major issues or having to modify it. I got the mount bent and was able to get the strut to fit. The locking pin just catches the lock positions. The reason the strut mount had to be bent is because it was welded on the swing arm 1/4 inch further from the spindle than the previous arm where the strut fit perfect.
Yesterday I got the promised correct castle nut and new cnc billet aluminum cap for the swing arm pivot. The new cap is nice. The 3rd replacement swing arm had about 6 dings in the powder coating where it was showing metal. They are sending me a can of touch up spray paint at no charge.
I had expressed to Mark that I wanted a significant refund for going through this process and having to settle on the 3rd swing arm and then still having to modify it.
Today they issued me a $200 refund. To say the least I was a little shocked at the insignificance of the amount they offered as a refund due to the numerous issues over a month and the time I lost dealing with their poor quality control issues.
One other thing I didn't mention previously was when I ordered the bumper was that it said it came with the side wing supports on the website. When I called them and told them I didn't receive them they said the bumper had been updated and didn't need them. I told them that when I pushed down on the swing arm with my hand it flexed the side of the bumper where it almost touched the fender. After a short discussion they sent me the $300 kit, that according to the website came with it, for no charge. The website has since been updated. The bumper still flexes but is better.
So to wrap up I bought a $3000 bumper that I had to modify and wait for a month and install 3 iterations to get the almost correct fit that was usable. I am happy about Mark and his team and there willingness to make things right, but I am very disappointed about spending so much on a product and having to modify it. I am also disappointed with their lack of value of my time dealing with their issues and offering such a small refund. At this point it seems they have conceeded and given up on a correct fit since he recommend I modify the swing arm. Now I have to make time to send yet another botched swing arm back to them.
I rarely write reviews but this had to be said. I know there are going to be fanboys who will shrug this off, but if you value your time and money I would consider all options.

 

[gx522]

Here you can see the 2nd swing arm mount that was correct. I had to get a replacement though due to other issues. The 3rd arm you can see how much it was off. This is the current arm that is on the truck now.

 

[jdevtac]

They are a pretty lackluster company in my opinion. Similar people have described the flexion/fender contact BS just as you have. The rest of your issues are a shame.

I thought it was funny when the Australian 4wd blogger/YouTuber had their GX for a road trip and straight up said the rear swing out hinges on the metal tech were trash.

 

[MrMikeyG]

I had some minor issues with 80 series sliders that I installed last night, but I'm not sure if any of them even warrant a phone call to Metaltech. To the OP, this sounds like one heck of a crap journey. Sorry it went like this for you.

 

[Brian894X4]

I've had nothing but good experiences with Metal Tech who is also a local company to me. It's hard to a read a post that is one long paragraph and sentence, but I caught things like how they tried to make it right multiple times, the owner gave you his personal number and they offered a refund. So rather than bashing this company, I think the take away is, mistakes happen, especially in this covid era where nobody can find workers there are massive supply shortages, but they tried to make it right. And I personally wouldn't hesitate to do business with them again and I will. The bottom line, anyone ordering anything from anybody in very unique time we live in, would be absolutely stupid to think that things are perfectly normal and everything is going to always go perfect, when McDonalds can't even find workers for $19/hr and $3000 hiring bonus.

 

[gx522]

I had some minor issues with 80 series sliders that I installed last night, but I'm not sure if any of them even warrant a phone call to Metaltech. To the OP, this sounds like one heck of a crap journey. Sorry it went like this for you.

Thanks, it was definitely unnexpected. I'm just hoping this thing holds up for a long time.

 

[gx522]

I've had nothing but good experiences with Metal Tech who is also a local company to me. It's hard to a read a post that is one long paragraph and sentence, but I caught things like how they tried to make it right multiple times, the owner gave you his personal number and they offered a refund. So rather than bashing this company, I think the take away is, mistakes happen, especially in this covid era where nobody can find workers there are massive supply shortages, but they tried to make it right. And I personally wouldn't hesitate to do business with them again and I will. The bottom line, anyone ordering anything from anybody in very unique time we live in, would be absolutely stupid to think that things are perfectly normal and everything is going to always go perfect, when McDonalds can't even find workers for $19/hr and $3000 hiring bonus.

I hear you. Like I said, this post would not please everyone. Not sure what you mean by one long paragraph and sentence because there are multiple sentences and commas. I'll double space the paragraphs from now on. I guess my elementary teachers didn't teach me to write sentences correctly. From the start I said this was a long story and tried to make it as short as possible while explaining the issues. I don't write often on forums so sorry my structure is not to your liking.

I wanted to bring this to people's attention because this is a very expensive product and I felt like Metaltech failed to deliver. Yes, mistakes do happen, but when it happens multiple times you have to wonder who is to blame. Metaltech hires out other companies to do certain jobs for them, this is straight from the owner. He blamed the misaligned holes on a vendor. If Metaltech had a quality control program then it never would have been shipped to customers, and in return, I wouldn't have had all the issues.

I get there are shortages in this time and I deal with it everyday at work. I'm sorry if you think "making it right" is the owner telling a customer to modify his product to fit because they can't get it right for a 3rd time is acceptable. Also I don't feel a $200 refund is even close to acceptable, it doesn't even cover the tax on this bumper. Covid Era or not, if a company is going to push out a product they still have the option to send out a good product. Maybe they need to update their lead times to make sure they have their operation under control.

I'm sure after you posted your response you felt regret for calling me stupid and bashing my sentence structure because, after all, we are adults trying to have meaningful discussions that will benefit other people.

 

[gx522]

They are a pretty lackluster company in my opinion. Similar people have described the flexion/fender contact BS just as you have. The rest of your issues are a shame.

I thought it was funny when the Australian 4wd blogger/YouTuber had their GX for a road trip and straight up said the rear swing out hinges on the metal tech were trash.

I watched that episode. I think it was 4xoverland, he is a guy from Australia. I did notice from their previous pictures they have updated some designs on the bumper and thought they had made improvements. The side wings flexed before I even had the tire, gas cans,, and hi lift on there.

The swing arm is smooth. However, the bearings are made in China. It makes me wonder how many parts they sub out to have made for them. Mark told me the strut was German made and they pay almost double for it, but I wonder why they chose to buy China made bearings? It seems like a crucial part.

 

[MrMikeyG]

The biggest thing I don't understand is the jigging or fixturing of a production part. I understand there is likely not enough sq feet of shop to have a dedicated station for all of the products they offer, but a given set of sliders or bumper would be comprised of specific parts welded in a specific order in a specific orientation. To me, there shouldn't be much room for variation. If I were to weld them on the other hand, it would involve about 4-5 saw horses and whatever plywood or folding tables I had lying around, all sitting on my lawn. Lots of room for variation. This is why I didn't go with a kit for my sliders.

 

[helocat]

Thanks, it was definitely unnexpected. I'm just hoping this thing holds up for a long time.

Michael,

As I have shared with you I am extremely disappointed this was your experience. I did not start Metal-tech 4x4 in my garage over 20yrs ago and dedicate the company to supporting Toyotas, the TLCA, and offroad events around the USA for ANYONE to have the experience you have. This is the #1 reason I offered to refund you 100% including shipping and pay to ship back the very bumper that was creating a problem. However, I also offered to stick with you and support you to get to a resolution that would work for your goals for your truck.

You have my personal cell number and I have returned every call and text you have placed. I am sorry I did not respond in less than an hour at one point but you continue to have a direct line to the owner and original designer of the bumper you are using. Last communication was last Friday congratulating you for the system working, that it looked great on your truck and that we would be getting a $40 can of the special matched paint for the powder coating out and getting that $200 credit issued I had offered on the phone.

You opted to work for a solution that would keep our bumper on your truck. I indicated I would credit your purchase back $200 as a kind of concession for the issues you have had. I am saddened this is not seen as a good thing, I dont know to many companies that even do this. Its very clear we probably should have stopped trying to get the system dialed in and just did the 100% including shipping refund.

I watched that episode. I think it was 4xoverland, he is a guy from Australia. I did notice from their previous pictures they have updated some designs on the bumper and thought they had made improvements. The side wings flexed before I even had the tire, gas cans,, and hi lift on there.

The swing arm is smooth. However, the bearings are made in China. It makes me wonder how many parts they sub out to have made for them. Mark told me the strut was German made and they pay almost double for it, but I wonder why they chose to buy China made bearings? It seems like a crucial part.

Michael - Yes Andrew of 4xoverland was not happy with Metal-tech 4x4 since at that time we were the US distributor for his #1 enemy Ironman4x4. (Watch the rest, he goes out of his way to bash IM4x4 as much as he could, including leaving our tires at 65PSI to "review" the suspension only to beat the truck so hard he collapsed both rear body mounts on our GX470) Its funny however I keep getting word he continues to thank me for the Shemagh I loaned, then gave him on that trip. Have not looked yet but have an email from a customer saying "July 31, 2021 release, 21:50 in". I know Andrew was just lashing out over the very negative history he has had with IM4x4. Tempted to ask him again if he wants to drive our GX470 again now that it has Old Man Emu BP51s on it. hehe.

What's made in the CHINA? Yup the bearings are from a US distributor that imports them from the China. The US company we buy the latches from in IL gets them made in China too. Aside from that those the German-made gas struts are the only offshore parts I can think of. As I shared on the phone during one of our calls, I designed our pivot system to use some of the most common bearings available world wide. Bearings are a ware item and will have to be replaced at some point, same with the lip seal. By making them something ANYONE can buy locally it's a better design. As I also shared, we trepan machine the hub point so there is a defined taper in there so you can also replace both Races too. No bushings here.

6yrs of building the GX470 rear bumper with close to 1000 of them out there as a proven perforamace design. Your experience flat out should never have happend. I am glad as a small company we were able to provide support and try to achieve a resolution for you. We clearly have not and again this lesson is burned in also as a large loss to us as well we should have just refunded and shipped the bumper back. After 20yrs you would think we know how to deal with this but fortunately, it's not something we have to a lot of practice with. Fortunately, most customers have a positive experince and continue to do so.

Overall Michael I would like to extend a warm welcome for you to come to visit Metal-tech 4x4 in Oregon, I would be very happy to introduce you to the diverse men and women that make up our 10 full-time employees and 3 part-time that not only built but also support your bumper. I can show you the welding area, how we have been fixturing and what the new CAD-designed fixtures look like we are in the process of building right now. Our CNC mill machined the custom caps we sent you and the raw materials we pull from to assemble your kit.

We are real people working real jobs building and supporting Toyotas and Lexus. We are the company the designed the airbag conversion kit and built the first commercially avalible sliders for GX470s.

The biggest thing I don't understand is the jigging or fixturing of a production part. I understand there is likely not enough sq feet of shop to have a dedicated station for all of the products they offer, but a given set of sliders or bumper would be comprised of specific parts welded in a specific order in a specific orientation. To me, there shouldn't be much room for variation. If I were to weld them on the other hand, it would involve about 4-5 saw horses and whatever plywood or folding tables I had lying around, all sitting on my lawn. Lots of room for variation. This is why I didn't go with a kit for my sliders.

@MrMikeyG fixturing allows repeated production, however, it is still possible for the human welding it to go too fast and have the part pull in the fixture. This can create veriations. The fixtures we built your 80 sliders on are sitting welded to 24" I beams that came off a bridge. Not kidding takes the forklift to move each fixture! The main issue that kicked this whole swing arm issue for Michael was our 6yr experienced welder simply pulling the wrong gas strut mount. It was not welded on backward, it was just the wrong mount. The RedEye 2 bumper for the FJ Cruiser uses the same swing arm but is built to open the other way. So the strut mount is formed the other way. We have already welded the block on the soon-to-be "Old" swing arm fixture so one can never put the wrong part in again. Mistakes will happen, it's is how companies OWN the issue and work to fix them that counts.

@jdevtac Sorry we can be more luster for you and that Andrews negative words at the expense of a US company that actually supports the TLCA, events around the US, and one of the original and longest-running sponsors of IH8MUD. Please note his big thing was the fact our front bumper had a bolt-on hoop that he felt was wrong. The funny thing is he said the 316 stainless steel bolts would fail, he he he, the 1/8" plate the hoop was welded to would fail long before all 8 of those bolts would. And if he only ask..... the hoops for the current bumpers being produced at that time were and still are welded on. Not to make them stronger just the fact no-one ever used the option to run w/o the hoop. But again, his negativity was not driven by MT, but purely the negitive relationship to the "Australian, but made in china junk brand" according to him.

 

[tbisaacs]

Damn, well said.

 

[gx522]

Damn, well said.

I'll agree, well said. But if you consider having 3 swing arms sent to get it right, I will have to disagree with you what warrants a good product. Don't get me wrong, I have no issues with Mark. He has been great throughout this whole process trying to make things right. The issue I have is with the quality control of Metaltech which is obvious. There are a couple other issues I'm having that I will update this thread with.

 

[gx522]

Thread Clarification:

This thread was not started to bash Metaltech, but to share my experience with them. As I have already stated, the front bumper had no major issues but the rear bumper was a different story. This forum is for learning and sharing information which is why I am posting on behalf on consumers considering parts for their gx470.

This is the #1 reason I offered to refund you 100% including shipping and pay to ship back the very bumper that was creating a problem. However, I also offered to stick with you and support you to get to a resolution that would work for your goals for your truck.

It was nice you offered a full refund, but your bumper requires cutting a trim piece from the original bumper to fill a gap that your bumper leaves to make the finish look decent. I had already trimmed the original bumper and did not want to wait 3 months for another company's bumper thinking the issues with your bumper would be resolved in a timely manner.

Like I said, I appreciate YOUR effort in making this right. After speaking with you on the phone a couple times I felt good about your bumper because you explained to me how and why you designed it. I don't believe the issue is with you, but it is with some of your staff. Once you got involved you personally checked the fitment of the new swing arm and it worked. The only issue was the strut mount being welded at the wrong location.

The other issues I'm having are the landing pad moving when securing the latch with a decent amount of pressure applied. I tried adjusting it when I noticed this but when I took it camping on a fire road for the first time, the vibrations made it loose and was not secured against the landing pads. It had come loose so there was play between the arm and pads so I had to secure it with paracord until I got a wrench. The other issue is with the stainless piece that the locking pin travels across. When you open or close the arm, and don't baby it open or closed, it moves the piece so the locking pin has trouble catching the hole. I'm hoping these are easy remedies that I'm not seeing. And yes, I've tightened the bolts with the lock washers.

I appreciate the invitation to come to your place and see the operation. Honestly, I most likely won't have the time, but thank you.

 

[MrMikeyG]

@helocat Thank you for the response. You should hear me whine about the cabinet company we work with (again, production work). Like I stated, my issues were/are minimal. I look forward to putting the sliders through some good "testing" soon. as an fyi, they were well packed by your folks.

 

[helocat]

I'll agree, well said. But if you consider having 3 swing arms sent to get it right, I will have to disagree with you what warrants a good product. Don't get me wrong, I have no issues with Mark. He has been great throughout this whole process trying to make things right. The issue I have is with the quality control of Metaltech which is obvious. There are a couple other issues I'm having that I will update this thread with.

Michael - You may feel your intentions are to not bash a company that has continued to stand by you, give you direct access to the owner/designer and a large supporter of the TLCA, Toyota events, and one of the longest-standing supporters of IH8MUD . I did not stumble across this posting. I received multiple text messages from others "someone is trashing Metal-tech on Mud" with a link along with their opinions on what they read. If you still don't see it, start with your choice of words and capitalization with this very posting.

Regardless of how you continue to move forward, I am going to continue to stand by you and support you. As you are running our brand and a fellow Toyota/Lexus driver. If you feel you wish to do it publicly vrs direct so be it.

If this was the normal experience for our customers there is no way we would be in business for over 20yrs. The same thinking there is no way our rear bumper for the GX470 would number close to 1,000 sold going on almost 7yrs. As I have shared your experience should never have happened and we as the company continue to OWN the issue and be here to resolve it. I see issues like these as opportunities for us as a company to show who we really are, and most importantly internally change how things are being done so we don't repeat the issue.

1) At this point in time, we have shipped multiple very expensive products with no deposits and even issued a $200 concession you have expressed was not enough. However, my last request for you to let us know when to send you the prepaid return tag has not been responded to. Please email or text me when you are ready (arms packed ready to be returned) we can provide the label and have UPS pick it up. OR we can just issue you labels and you drop them off at UPS if that is what you prefer.

2) Landing Pad: The landing pad is bolted to the bumper and will not move around if properly installed. Easily a few thousand MT4x4 rear bumpers on the road with this key feature* without it moving around. Kind of like dealing with a computer issue, sometimes it's best to just turn it off and back on again. What that means is, remove the whole landing pad system, then reinstall it. Something is not correct with the original installation if it's moving at all. These are very solid when correctly installed. If it's the latch that is coming undone, that is a matter of increasing the pressure with the over-center bolts on the latch.

3) Stainless steel guide plate. This feature is on the bumper to allow for the ferrous steel lock pin to not leave a rust trail behind over years of use in the powder coating. This requires the pad to be bolt-on. Since it is on bolts you can move it forward and back a bit when one leaves the lock pin down and moves the swingarm. Yes if you pull on the arm with the pin down you will indeed move the plate, a 72" swing arm is a huge lever, you can even snap the 1/2" steel pin with not much effort! NOTE: the unused extra holes on the stainless plate are there so you can later flip the plate over once it starts to get galled up over time of use. The other side will be fresh and new-looking, is already there, and by providing the bolt holes it's good to go.


*the landing pad has a very important feature. The #1 thing that destroys a swing-out bumper is a large rear impact. IF the 1.75" pivot in our case is bent, its game over for the bumper. However, if we design in a stress relief (engineered fail point) and make it easily replaceable we can save some bumpers from the bin. The landing pad system is a bolt-on, not weld on for this reason. A hard hit will bend the mount first before the pivot point. If the hit was not enough (like a full SUV hitting from behind) to bend the spindle, the landing pad is a part that can be shipped USPS in 2 days and bolted right back onto the bumper.

 

[helocat]

@helocat Thank you for the response. You should hear me whine about the cabinet company we work with (again, production work). Like I stated, my issues were/are minimal. I look forward to putting the sliders through some good "testing" soon. as an fyi, they were well packed by your folks.

I hope you get them in the dirt soon! Reach out anytime if you have questions and hope to see you on the trail on of these days.

 

[gx522]

Michael - You may feel your intentions are to not bash a company that has continued to stand by you, give you direct access to the owner/designer and a large supporter of the TLCA, Toyota events, and one of the longest-standing supporters of IH8MUD . I did not stumble across this posting. I received multiple text messages from others "someone is trashing Metal-tech on Mud" with a link along with their opinions on what they read. If you still don't see it, start with your choice of words and capitalization with this very posting.

Regardless of how you continue to move forward, I am going to continue to stand by you and support you. As you are running our brand and a fellow Toyota/Lexus driver. If you feel you wish to do it publicly vrs direct so be it.

If this was the normal experience for our customers there is no way we would be in business for over 20yrs. The same thinking there is no way our rear bumper for the GX470 would number close to 1,000 sold going on almost 7yrs. As I have shared your experience should never have happened and we as the company continue to OWN the issue and be here to resolve it. I see issues like these as opportunities for us as a company to show who we really are, and most importantly internally change how things are being done so we don't repeat the issue.

1) At this point in time, we have shipped multiple very expensive products with no deposits and even issued a $200 concession you have expressed was not enough. However, my last request for you to let us know when to send you the prepaid return tag has not been responded to. Please email or text me when you are ready (arms packed ready to be returned) we can provide the label and have UPS pick it up. OR we can just issue you labels and you drop them off at UPS if that is what you prefer.

2) Landing Pad: The landing pad is bolted to the bumper and will not move around if properly installed. Easily a few thousand MT4x4 rear bumpers on the road with this key feature* without it moving around. Kind of like dealing with a computer issue, sometimes it's best to just turn it off and back on again. What that means is, remove the whole landing pad system, then reinstall it. Something is not correct with the original installation if it's moving at all. These are very solid when correctly installed. If it's the latch that is coming undone, that is a matter of increasing the pressure with the over-center bolts on the latch.

3) Stainless steel guide plate. This feature is on the bumper to allow for the ferrous steel lock pin to not leave a rust trail behind over years of use in the powder coating. This requires the pad to be bolt-on. Since it is on bolts you can move it forward and back a bit when one leaves the lock pin down and moves the swingarm. Yes if you pull on the arm with the pin down you will indeed move the plate, a 72" swing arm is a huge lever, you can even snap the 1/2" steel pin with not much effort! NOTE: the unused extra holes on the stainless plate are there so you can later flip the plate over once it starts to get galled up over time of use. The other side will be fresh and new-looking, is already there, and by providing the bolt holes it's good to go.


*the landing pad has a very important feature. The #1 thing that destroys a swing-out bumper is a large rear impact. IF the 1.75" pivot in our case is bent, its game over for the bumper. However, if we design in a stress relief (engineered fail point) and make it easily replaceable we can save some bumpers from the bin. The landing pad system is a bolt-on, not weld on for this reason. A hard hit will bend the mount first before the pivot point. If the hit was not enough (like a full SUV hitting from behind) to bend the spindle, the landing pad is a part that can be shipped USPS in 2 days and bolted right back onto the bumper.

I'm sorry but I guess we'll have to agree to disagree. Maybe I'm in the minority here, but I don't consider sharing my factual issues on a forum trashing a company. Not once have I said your product was garbage or used offensive language. Forums are a place to share ideas, reviews, etc. I have also given you credit for the things done right. I don't think my post on a public forum should be silenced because people who are loyal to Metaltech don't like it.

I understand you support the community and have been around for a long time with many satisfied customers. That is not what this thread is about. From my 1st post I said some people will not like this.

I'll try again to reinstall the entire landing pad. Its 4 bolts that secure it, not sure how I messed up the install, but I'll try again. I'm guessing the hdpe pad that goes between the metal bracket and bumper is allowing the movement. I know you told me it was designed with the extra pad so if the arm gets tired it can be removed so you don't have to lift up on the arm to close it. Maybe someone who is using this bumper can chine in on the landing pad section.

I have emailed Metaltech and requested the shipping labels be sent to me so I can drop off the 2nd swing arm.

 

[gx522]

While washing the GX today I noticed some surface rust on the rear bumper on the passenger side step. I haven't even had this for a year and I live in Phoenix.
I'm guessing it is just an area that was not powdercoated properly. What are the options to fix this? I'm a woodworker so this is out of my knowledge to fix. Any help is appreciated.