Hi, I’m a 100 LC owner, and a used car dealer.
I sold my first used car in 2007, and since I’ve been in love with the business.
I worked at 5-6 different dealerships since then, and each is very very different, from the scum to the really scummy. The reason I’m opening up here is bc I’m a 100 owner, car lover and I understand your frustration 100%.
Every state has it’s own rules and laws about used car purchasing, I’m speaking about FL, since I’m in Miami and I know FL sales only, not familiar with any other. But I’m pretty sure all are very similar.
There’s no cooling off period on used car sales.
All used car sales are final. All used cars are sold as is.
So.. what do you do if you buy a POS?
Used car dealerships are one of the few industries that are still human. You’re still dealing with people, and some of us still have a say on the sale transaction.
So YOUR attitude has a lot to do with the type of reaction you’ll get from that dealership.
They know exactly how bad or good the car is. They know they’re selling a garbage rust bucket car to an out of state person that signed on the dotted line. They know that you can’t do s#*€ about it, cause it’s a used car sold as is(again, other states might have other rules).
So, what do you do?
Well, that’s where you have to put on your kind mask.
If you go to a dealer that sold you the car in an attitude that they don’t really care for, they can tell you to go F off.
You can throw that into civil small cases, you will spend a bunch of money on lawyers, and the lawyer will be really happy, but you won’t get anything.
Since we’re in an internet/ search/ review era, they’ll care more about your bad reviews, than the lawyer’s claims.
But if you go in with an attitude of “ I’ll sue you, issue a bbb claim, write a bad review in every site” way, what you’ll get is a ... nothing.
Based on my experience. You should try and “touch” the person’s soft side.
It’s still a business that is run by people.
Just try talking to them, explain that it was your dream car, that you don’t want to harm them, but to get into some type of agreement with them. That your wife and family were waiting for the chance to finally have this...... whatever man, whatever you have to say or cry about.. we at the car dealerships are also humans, sadly not every car we sell is great... but we’ll try to make it better if you just ask nicely.
I do know exactly the reputation we have. It isn’t good, but that’s bc you’re buying used items. Did you ever complained about a used lawnmower bought at a pawnshop? Or a used tv you bought at a yard sale?