A week after getting the LX (some 2.5 years ago) I got a chip in the windshield. A week ago that chip finally turned into three cracks all the way across, so I started looking around for where to replace the windshield.
Called local shop 1:
They told me I need an “OEM Windshield Replacement Policy” through my insurance in order to get OE glass, and this cannot be had on vehicles older than 5 years. I’ve replaced windshields (always with OE glass!) 6-7 times on different vehicles before. I came, I paid the standard $200 deductible, I got OE glass, and I left. End of story every time. They also told me the aftermarket glass comes from the same factory as OE glass. “They make 5000 units of glass with the Lexus logo on it, then take off the sticker and make 25000 more.” Uh-huh.
Called an insurance agent. “We have never heard of an ‘OEM Windshield Replacement Policy’; you have comprehensive, including windshield replacements, and you’re good to go.”
Called local shop 2:
They told me they cannot get me OEM glass unless I have the “cost replacement policy,” and that it’s only available for vehicles that are 3 or 4 years old. Said the insurance company forces them to get the cheapest glass possible. I started asking about glass features, mentioning that my OE glass has a 2mm acoustic barrier. “Some of this aftermarket has the barrier, some does not.”
Called the dealer, got a referral to the glass shop they use.
Called the dealer recommended shop (an hour away):
“We can get you OE glass, straight from the dealer, and do it through your insurance with your normal $200 windshield glass deductible. When would you like to come in?”
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Just came back from having the windshield replaced. As expected, $200 deductible, and Lexus-stamped glass on the LX. The guys got it done in a record-setting 1.5 hours. Happy, but frustrated that the local shops tried to screw me around so much.
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In other news, while going through old receipts, I found this one for a cap I bought at the local mechanic:
I guess that explains why my hair started glowing in the dark...