yooper
SILVER Star
- Thread starter
- #561
Okayyyy.
So now everyone knows that Proffit's will be closing.
There were a LOT of small things that they did with my truck that really bothered me. And one really big thing.
I've described some of the stuff I wasn't happy with already in this thread.
I will describe some more of them now, on a random schedule. Not sure what my purpose is, maybe just to get it off my chest. I did not get satisfactory answers or treatment from the shop for most of them until after beno took over as general manager of Proffitt's and paid me back for a lot of the parts that I had to buy to fix things that were done wrong or that failed. I am not a confrontational person and I really really hate being the guy that calls a business and complains over and over until someone gives me something to shut me up. I did let them know about most of the problems, to give them an opportunity to do the right thing; for the most part they just said they were sorry or at best sold me replacement parts at cost. Eventually I stopped telling them about anything, scraped the Proffitt's Cruisers decal off the tailgate, and took ownership of all the problems myself. Some time after this beno took over and called me and he did the right thing and righted some of the wrongs, especially the big one that I'll talk about shortly.
I am not going to discuss individual people other than those few that I would like to praise. I am not going to discuss the management of the shop other than the timing of changes that happened; The Larry Miller Group invested in Proffitt's during the middle of my build, so I have experience of both the old shop and the new, as well as with beno.
So here we go.
So now everyone knows that Proffit's will be closing.
There were a LOT of small things that they did with my truck that really bothered me. And one really big thing.
I've described some of the stuff I wasn't happy with already in this thread.
I will describe some more of them now, on a random schedule. Not sure what my purpose is, maybe just to get it off my chest. I did not get satisfactory answers or treatment from the shop for most of them until after beno took over as general manager of Proffitt's and paid me back for a lot of the parts that I had to buy to fix things that were done wrong or that failed. I am not a confrontational person and I really really hate being the guy that calls a business and complains over and over until someone gives me something to shut me up. I did let them know about most of the problems, to give them an opportunity to do the right thing; for the most part they just said they were sorry or at best sold me replacement parts at cost. Eventually I stopped telling them about anything, scraped the Proffitt's Cruisers decal off the tailgate, and took ownership of all the problems myself. Some time after this beno took over and called me and he did the right thing and righted some of the wrongs, especially the big one that I'll talk about shortly.
I am not going to discuss individual people other than those few that I would like to praise. I am not going to discuss the management of the shop other than the timing of changes that happened; The Larry Miller Group invested in Proffitt's during the middle of my build, so I have experience of both the old shop and the new, as well as with beno.
So here we go.
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