Wondering of others experiences with CBI Off Road. I ordered a rear bumper December 2020 and was prepared for the 12+ week lead time. After 14 weeks I called to inquire as I had not heard from them and had not yet received shipping information. I provided the order number and was put on hold. A few minutes later I was advised "I need to get an answer on this bumper, there was a meeting last week about this and I have to get some information, can I call you back in an hour?" I asked him if this is why the bumper is no longer listed on their website? The answer was much the same, I have to get some info and call you back, he apologized and we hung up.
No call came within an hour, in fact it took several hours, like early evening. I was advised by the same person "I have bad news were going to have to refund your purchase." I asked why and what had happened that I had to call to inquire and that the long wait to be refunded was a big disappointment. I also asked why it was pulled from their site. I was told "the bumper you ordered has been found to have a manufacturing defect and it has to be redesigned." I was stumped as they still keep popping up on Ed Martin Toyota LC builds.
There was no mention of the ditch light brackets, which were part of the order.
I really have not idea how to feel about this transaction or company at this point. The bumper was needed as I installed a 40gal LRA tank for towing and travel and would REALLY like the tire out of the cargo area before next month. They had what seemed to me to be a solid base of happy customers. The refund followed faster than the return call.
Disappointing for sure!!!
No call came within an hour, in fact it took several hours, like early evening. I was advised by the same person "I have bad news were going to have to refund your purchase." I asked why and what had happened that I had to call to inquire and that the long wait to be refunded was a big disappointment. I also asked why it was pulled from their site. I was told "the bumper you ordered has been found to have a manufacturing defect and it has to be redesigned." I was stumped as they still keep popping up on Ed Martin Toyota LC builds.
There was no mention of the ditch light brackets, which were part of the order.
I really have not idea how to feel about this transaction or company at this point. The bumper was needed as I installed a 40gal LRA tank for towing and travel and would REALLY like the tire out of the cargo area before next month. They had what seemed to me to be a solid base of happy customers. The refund followed faster than the return call.
Disappointing for sure!!!