almost sounds like you have a terrrible shop who has no clue on what they are doing.. and trying to press the easy button on a total.No pictures as of now. Truck is still in their shop and I didn’t take any because it was dark out. Hit the deer at 1:00 am, did the claim online waiting for the tow truck, which took it directly to the shop. I’ve had questions about the shop since then. The lady there handling my case claimed to be unable to find or source a replacement bumper. I sent her direct links to the bumper in both the ARB site and to Slee, who actually installed it. She was like “are you sure you got it from them?” Um…yes, I’m sure.
Keep in mind, I probably own the only Landcruiser in Duluth, MN. It’s a truck you don’t see much of anywhere else, but even less so up here. In the almost-five years I’ve owned it, the only time I’ve seen another is down in Minneapolis.
The body shop said they sent their estimate to USAA, but USAA doesn’t have it yet. I thought it strange that it took two weeks to get the estimate done to begin with. I asked them for a copy as well, it don’t have it yet.
I left a message with USAA regarding getting a second opinion at the other body shop. We’ll see where that goes.