Airbag Recall Requires Two Appointments???

[Ali FJ80]

Just heard back. They said corporate is well aware of the parts mixup issue now and till they can figure it out they were told to install the black belts for safety and will follow up once correct colors can be had and will be swapped out.

Told him I did not want take mine in till they had the correct color belts and he was fine with it.

 

[cru1s3r]

Took LC in for app’t #1 this past Tuesday which took all of 15 mins. Just this AM (Thu), I got a call that the parts were in and ready for installation. I scheduled next Tuesday for my 1.5-2 hr. app’t. Easy-peasy.

 

[CharlieS]

According to Toyota recall documents, book rate for this repair is 0.5 hours, and customers should expect it take no more than 45 minutes. Toyota Customer Experience told me (and my dealer service people later backed down and admitted) that it only takes one visit. Dealers are yanking people around.

 

[KLF]

And for everyone that hasn’t gone yet: LOCK YOUR GLOVE BOX AND KEEP THE KEY BLADE. This is the only sure-fire way to avoid them breaking your recirculate door while “inspecting” your cabin filter.

Yup, did this.

I also have a big piece of blue painters tape over the door that says DO NOT OPEN on it, just in case I forget.

 

[auggafj80]

I may just skip the recall. Wonder what the implications of that would be.

I may hold off as well. I have appointment scheduled for next week. Supposedly ordered part. I have 08 tan interior. I specifically told them color but we will see. First time I went to this dealer they thought it was a lifted highlander, not joking.

 

[Cruisin911]

We are going on three trips on the wife's LX. They first put in the wrong color belt. Would have though the tech would have caught this vs. installing something thats not the same color. Had to go back to confirm that the black belt did not match the other gray ones (another hour and a half) and were told they now realize all belts they got for all models seem to be black regardless color the vin designated and they will have to talk to corporate and we will have to go back a third time once resolved. Real armature hour here in Denver.

Which dealer did you use in Denver? I'm trying to decide between Groove and Autonation, both of which i haven't had good experiences with.

 

[Ali FJ80]

Which dealer did you use in Denver? I'm trying to decide between Groove and Autonation, both of which i haven't had good experiences with.

Kuni Lexus.

 

[studawg]

I called to make appointment and the appt-maker-lady said bring it in and we will look at it and then order the parts. I said that doesnt work for me. She said I'll have the manager call you back. He called back and said we had to run the VIN and we have now ordered the parts. We will call you when they come in, should be early next week.

I will call to make sure they got the right color before I go in.

Its ridiculous to require the car to come in before even ordering the parts. The color excuse just doesnt pass the smell test. The VIN number will tell you what color the interior is when you run it through the Toyota database. There was only 1 shade of tan, gray, black, or Terra, depending on the year.

There must be some other reason they are trying to get the cars in for an inspection first. I guess they could be just too lazy to run the VIN? But that would just seem like more time they are having to spend on recall work, which they make less money on, so you would think they would want to avoid that. This is what leads me to believe there must be some other reason they are wanting to see the car first.

 

[Cruisin911]

Just called and gave them my VIN. Ordered parts on the spot. Said parts are backordered. He was able to pull up the interior color by the VIN. Will call when parts arrive. Hopefully it goes smoothly. Looks like i'll only need the 1 visit.

 

[CharlieS]

I called to make appointment and the appt-maker-lady said bring it in and we will look at it and then order the parts. I said that doesnt work for me. She said I'll have the manager call you back. He called back and said we had to run the VIN and we have now ordered the parts. We will call you when they come in, should be early next week.

I will call to make sure they got the right color before I go in.

Its ridiculous to require the car to come in before even ordering the parts. The color excuse just doesnt pass the smell test. The VIN number will tell you what color the interior is when you run it through the Toyota database. There was only 1 shade of tan, gray, black, or Terra, depending on the year.

There must be some other reason they are trying to get the cars in for an inspection first. I guess they could be just too lazy to run the VIN? But that would just seem like more time they are having to spend on recall work, which they make less money on, so you would think they would want to avoid that. This is what leads me to believe there must be some other reason they are wanting to see the car first.

0.1 of the 0.5 flat rate reimbursement is to cover administrative overhead.

 

[99Cruiser]

I called my service advisor and left him a message that I would like seat belt replaced. He called back and said he ordered the part. I got a voicemail 2 weeks ago from a woman that my parts were in and to make an appt. I called my service advisor and scheduled an appointment and had it done last week. Today the woman called and said my parts were in and I told her it was already done. She said she hates it when they don't tell her what is going on. So there is an extra tan seatbelt for a 2008 in Austin.

 

[CSteppe82]

I called Serra Toyota two weeks ago with my VIN. I questioned the color and they assured me it would be the same. I get a call last week telling me that the part is in. I go to the dealership today to have it replaced and went through the same thing with the service adviser. I asked him to double check and make sure it was the same color. He confirmed that it was. About two hours later I come back to pick up the truck and he tells me that it isn’t ready and that I was right, they did send the wrong color. They sent black and my belt is gray. He said they were going to have to call corporate to figure it out ?? Wtf. He said he would call me next week when the new belt arrives.

On a side note .... a salesman at the dealership asked me what size motor was in the 200

 

[bloc]

There must be some other reason they are trying to get the cars in for an inspection first. I guess they could be just too lazy to run the VIN? But that would just seem like more time they are having to spend on recall work, which they make less money on, so you would think they would want to avoid that. This is what leads me to believe there must be some other reason they are wanting to see the car first.

The stories in the disappearing recall thread of people driving up and the dealer already having the parts makes me wonder if some dealers were hoarding the belts which cut into the supply for others.

 

[BeavOR]

Got the notice in the mail, made the appointment at the dealer. Gave them the VIN at time of appointment. Go in today and wait for an hour only to have them come back and say that Toyota doesn't allow them to order the parts until they actually see the vehicle and verify the VIN. They say that Toyota does this to prevent dealers from 'hoarding' parts. Anyone else have the same experience?

Took mine to Wilsonville Toyota....one trip, took less than 3 hrs.

 

[ceb]

This seems to be a problem across the board. for those of you on the board that are bored, you can always complain to NHTSA. from the letter to customers:

"If you believe that the dealer or Lexus/Toyota has failed or is unable to remedy the defect within a reasonable time or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to Home | Safercar -- National Highway Traffic Safety Administration (NHTSA)

 

[mooneywa]

No previous trip to the dealer required, just called and got everything ordered and put in in about an hour.

 

[OregonLC]

Took mine to Wilsonville Toyota....one trip, took less than 3 hrs.

Nice. I had bad luck with them with my 100 so I started going to Beaverton, but maybe I should give them another shot.

 

[OregonLC]

No previous trip to the dealer required, just called and got everything ordered and put in in about an hour.

Seems like Gulf States and Southeast are more on their game than Portland region.

 

[LXinOBX]

Question for those of you that have had the recall work done - did you notice that the seatbelt "retracted" with any more "force"? Mine often does not allowing it to get closed/pinched in the door. My wife knows to "feed" it back but those not familiar do not.

 

[MikeVpdx503]

Nice. I had bad luck with them with my 100 so I started going to Beaverton, but maybe I should give them another shot.

Beaverton Toyota is who told me the parts were in stock when I made the appt, but when I dropped it off, didn’t find out until 4 hrs later they were out of stock. At least I got a loaner for a couple days.

I have had better luck with Gladstone Toyota Service Dept, but didn’t want to make the drive for this recall, but regretting that decision based on how it turned out. Live and learn...