Airbag Recall Requires Two Appointments???

[Mixelplix]

Dropped mine off this morning, and got a call an hour later saying the parts were backordered.

They gave me the option of keeping the loaner until the parts come in 'which may be a few weeks', but they had me in a NX300 loaner, which I didn't care for. So I took my truck back.

This is being handed poorly.

 

[CharlieS]

Everyone that is having trouble should call Toyota and make them aware of what is going on. The Customer Experience number is listed above.

 

[Hoosier Daddy]

I received an emailed customer satisfaction survey invitation from Toyota this morning, after having the recall done last week. I also received an email from the dealership, asking me to rate them highly on the survey. Not likely, bro.

 

[Diytech123]

Beaverton Toyota is who told me the parts were in stock when I made the appt, but when I dropped it off, didn’t find out until 4 hrs later they were out of stock. At least I got a loaner for a couple days.

I have had better luck with Gladstone Toyota Service Dept, but didn’t want to make the drive for this recall, but regretting that decision based on how it turned out. Live and learn...

Isn't the extra time required, parts not available, loaner cars and multiple appointments for simple fixes - a way to entice you to look at the new blingy late model cars, make you slowly dislike your old beater (however great looking it is for you) and increase your desire to trade in for a newer one? Since that you are in upper bracket, you may budge... after little nudging?

 

[Mixelplix]

I think it has to do with money somehow.

I know the book rate is a half an hour, but I'm betting they get paid for verification, or diagnosis.

 

[LoveHateToyota]

Should be one trip. If it's more, it's because someone is wearing their idiot pants. VIN tells them which need the fix and which don't.

I had my local dealer schedule an appt, then reschedule, and then cancel. But they told me they were doing that just so they could get the parts order. They know the parts aren't available, but they wanted to get me in line as it were. It is true that Toyota won't let the order be placed unless there is a recall appt set. However, at the same time parts are not available. Thus the dance... and not all service advisors are in tune with what's going on.

Turns out Toyota is the one wearing their idiot pants. Suffice it to say, they finally have the parts ordered for mine, but here we wait on back order.

Advice is if you have an appt set - don't show up without confirming they have the parts on hand. Call them a day or two ahead of time...

I'm guessing 2020 at this point for me....just my hunch on it. The priority was for the ones just sold and the ones on the lot. Beyond that, we're a small bunch and the priority reflects that... LCs were the last of the Toyota fleet to get the recall notice as well.

If you want first in line better get a Corolla, Camry, or Highlander...

 

[Diytech123]

Should be one trip. If it's more, it's because someone is wearing their idiot pants. VIN tells them which need the fix and which don't.

I had my local dealer schedule an appt, then reschedule, and then cancel. But they told me they were doing that just so they could get the parts order. They know the parts aren't available, but they wanted to get me in line as it were. It is true that Toyota won't let the order be placed unless there is a recall appt set. However, at the same time parts are not available. Thus the dance... and not all service advisors are in tune with what's going on.

Turns out Toyota is the one wearing their idiot pants. Suffice it to say, they finally have the parts ordered for mine, but here we wait on back order.

Advice is if you have an appt set - don't show up without confirming they have the parts on hand. Call them a day or two ahead of time...

I'm guessing 2020 at this point for me....just my hunch on it. The priority was for the ones just sold and the ones on the lot. Beyond that, we're a small bunch and the priority reflects that... LCs were the last of the Toyota fleet to get the recall notice as well.

If you want first in line better get a Corolla, Camry, or Highlander...

For LXs, I suppose they (dealers) are calling and scheduling the work. My local Lexus dealer called me and setup an appointment. They did in first appointment under 45 minutes. So far that was good. End of story-1.

Later I realized that they replaced my gray belt with a black one. Story-2 starts now. I have to go back to get proper color belt installed.

 

[hankinid]

OP, your dealer does not need to see the VIN in person, I read mine to the nearby Toyota store, was then asked for upholstery color (black or gray). Iirc, that was on a Thursday morning. Service advised 2-day delivery from Reno to Boise, so I set a pm appointment for the next Tuesday. In at 1:30, out with a new black seat belt at 3pm, with a complementary wash and tank fill.

 

[auggafj80]

I may hold off as well. I have appointment scheduled for next week. Supposedly ordered part. I have 08 tan interior. I specifically told them color but we will see. First time I went to this dealer they thought it was a lifted highlander, not joking.

Ended up keeping my appointment as they assured me it was a tan belt. Surprisingly no issues. In and out in an hour

 

[NMNORSSE]

OP, your dealer does not need to see the VIN in person, I read mine to the nearby Toyota store, was then asked for upholstery color (black or gray). Iirc, that was on a Thursday morning. Service advised 2-day delivery from Reno to Boise, so I set a pm appointment for the next Tuesday. In at 1:30, out with a new black seat belt at 3pm, with a complementary wash and tank fill.

Complimentary tank fill? Never had that happen but I'll be sure mine is low when I drop it off just in case!

 

[Docboy]

Had to make an appointment for the airbag recall. Came into the dealership today at 8:15am, and 2 hours later at 10:15am, still not done. Sitting in the lounge staring endlessly at my laptop.

 

[FDMD]

I received my letter, booked appointment, then as many on this thread have experienced, got the call saying, "thanks, VIN confirmed. We ordered your part and will let you know when it's done." It's now a week later, no part. Toyota will not give the dealer an ETA either. I was going to go pick up my truck last night, but then got a call the battery had died, so maybe better luck today.

 

[Romer]

when I called to schedule they ordered the parts. They then called me to let me know they were in and I set up an appointment then. Was done in a couple of hours

 

[NMNORSSE]

Went in for the first appointment on my '18. Took 10 minutes. They said they were checking the "sensor wire part number" to order the right one. ETA 3 weeks.

 

[CSteppe82]

I was just told by Serra Toyota that they can’t get a gray belt at this time .... said they would install a black one and hope that “Toyota produces more gray in the future “ wtf. I get that my 200 is 11 years old , but I would like to at least have the seatbelts match

They say that my VIN is showing for a black belt. They have already seen the vehicle in person This will be my third trip

Any advice ?

 

[blatant]

I sent a pm on mud to my dealer after I got the note in the mail. They said they'd order parts and lmk when in and I could swing by.
Gray belt, no problem, looks the same as other. Took a couple days for parts to come in, and I wasn't in a hurry. Figured out a day, dropped it off in morning, picked it up later that day. No issues, smooth as could be, as usual, props to Camelback Toyota.

 

[Diytech123]

I was just told by Serra Toyota that they can’t get a gray belt at this time .... said they would install a black one and hope that “Toyota produces more gray in the future “ wtf. I get that my 200 is 11 years old , but I would like to at least have the seatbelts match

They say that my VIN is showing for a black belt. They have already seen the vehicle in person This will be my third trip

Any advice ?View attachment 2087415View attachment 2087415

View attachment 2087414

I have a similar situation. I have a black one. Need to go again to get it replaced... Hassle for sure.

 

[ElJayBird]

Took mine to Wilsonville Toyota....one trip, took less than 3 hrs.

Exactly my experience...also at Wilsonville Toyota

 

[Cruisin911]

My experience was the same as Romers. I called, they took my VIN, ordered the parts, called me when they were in, and had the truck done in an hour. Good to go.

Unrelated. The dealership did have a brand new supra on the showroom floor. $57k MSRP. Marked up to $89k. Don't think they'll ever be getting any of my money.

 

[Emcd]

I got a grey one on the DS and a black one on the PS. Looks like I’ll be back for round 2.